Ferguson

Picked up a new toilet there but found the tank to be scratched when the plumber started to install it. Called the warehouse right when it was closing and the manager, Greg, brought a new one to my house. Great customer service.

If Home Depot aint got it, this place most likely will. The only drawback is the long wait and nothing has a price on it. Yay! Sticker shock and burning daylight! Your lucky if you find some worker walking the isle to ask where stuff is. You don’t want to be rude and just walk up to the counter and ask someone while their busy with a customer and theres a line but sometimes, especially here, you have to or you’ll wait in line for directions to where your stuff is then wait in line again to pay for it.
The longest wait for me was 20 minutes tops. Bring your phone on a full charge to keep you company or watch tv standing up. Two lines to stand in. One is for contractors (you’ll get funny looks if your in shorts, teeshirt and slippers in this line like I did) The other is for homeowners or the regular Joe Shmo. This is where I should’ve been. Know your place.
There is a silver lining though. If you can describe it, they’ll know what you need. Some will point you in the direction where it is, a few will go out of there way and get it for you. Thats what I look for in good customer service. Its really a hit and miss here.

FERGUSON @801 MOOWAA ST:
They have what the other stores do not carry = 5 stars.
Home owner casher line was super super slow… 40 minutes wait. I guess it is all about timing but 1 Star.

I stopped in to get a replacement part for my toilet. After visiting Lowes (who sent me to Home Depot) and Home Depot (who sent me to Ferguson) I FINALLY found the Kohler fill valve/​float that matched my toilet.
The customer service rep who helped me was very knowledgeable about the product and told me they had updated the design. He also took the time to tell me about the braided stainless steel line that was included (although it didn’t fit my water valve).
All in all, I would definitely return for future parts. Total local feel and definitely populated by contractors, but very useful for regular folks like me.
Thanks for the great service!