Fiat of Honolulu

So bought a Fiat Arbarth from this location. Great customer service in sales from Donald. He helped me and knew what I wanted. Didn’t try to sell me another make. Showed all the models. It was around 8pm when we finished and raining so could really see all the scratches. Brought it back the next day and pointed out scratches on hood and door, film on the gas cap, plastic on the seat, stain on seat. Tried to get it scheduled to be as soon as possible. Nov was the earliest, but had a field training exercise. So they scheduled it for 25NOV. Called me two days before and said they needed to reschedule. Finally got it in 10DEC. Didn’t get it back till the following week. I warned Tom from service department that if I drove all the way back and it was subpar I would be extremely upset. So Tom checked it personally called me back and told me it wasn’t up to his standards and he would call me again when it was ready. Tom called me back at 1400 that day but I had a recital for my daughter at 1630 – there was no way I was going to make it back in time. I called Tom and he said not to worry and don’t chance missing my daughters recital the car would still be there tomorrow. I came in first thing the next morning and picked up my car. While we were going over my car together Tom was a lil embarrassed the plastic was still on my seat and when they took the film off my gas cap it still left a mark. Tom was awesome pulled off the plastic and told me I would get the gas cap taken care of on my first service. Thanks Tom for the Service!

They where able to get me approved. That being said, thats a great thing. I loved my new Abarth 500 in Black. The show room was kinda weird and forgotten about. I wish they really embrassed the Fiat buying experience and stop sending people over to Dodge to get the deal done. The Fiat show room looks nice, but very empty and last minute. I hope they make this place a real Italian experiance someday. When they learn, then they will increase there Fiat sales volume.

What a deceptive, dis-​honest, harassing, vulgar and rood organization, from bottom to top! They had a bait-​and-​switch deal going on so when we arrived and asked for the advertise deal, of course it wasn’t available to be seen at that time, which was the time listed in the ad. Then they asked me to look at my driver’s license and I wouldn’t allow him to touch it since it’s one of the oldest tricks in the book to «steal» the prospective — customer («Up“‘s) Driver’s License and lock it up in finance/​accounting so we’d be forced to wait longer, with their thinking the longer they make us wait, the more time they think we’ve «invested» the more likely we’ll give up and buy knowing that it will happen at another dealership. He grabbed it out of my hand to look at the back and before I could say anything he jumped up and brought it to finance… I followed him literally yelling for it back and he handed it to the finance guy who started walking away and I completely «lost it» and then became very assertive and «got it back» scaring other «UP“‘s in the showroom who started also asking for their driver’s licenses back… they followed me to my car, saying rude comments, then harassing me and I left. Literally from the lot attendants up to the management and everyone in between were unprofessional, disrespectful, harassing, way too high pressure and lacked even the least bit of Aloha! Now I can understand why some of their owners are in legal trouble as I’ve seen not too long ago, it’s their culture! Hope they shape up someday or move to the mainland where this kind of crap seems to work… bye bye until then…