Heart To Heart Fine Jewelry

My wife lost a small saphire on her wedding ring and for the life of her could not find a jeweler to repair it. The Wedding Ring Shop, where we bought the ring, thought that it was too small of a job. She told me that all she wanted for Christmas was her ring fixed. I looked on Unilocal and found Heart to Heart and took the ring there. Allen, the owner’s son was very cordial and informative. He told me they could replace the saphire, clean and reshape the ring and the price was reasonable. I gave the repaired ring to my wife for Christmas and she was delighted. Until she noticed that another small saphire and a small diamond had fallen out about 10 days after she got it back. I called Allen and he told me to bring the ring back in. I took it in and he evaluated the ring and showed me where the ring had broken and why the stones had fallen out. It wasn’t where they repaired it but despite that Allen took the ring back and replaced both stones and fortified the existing setting all at no charge. I offered to pay but the owner steadfastly refused.
It’s difficult to find this kind of customer service with any business anymore. Allen and his father have won my business over for all my future jewelry needs. I hope to stay married but if I ever get married again I’ll buy my ring from Heart to Heart Jewelry. I’d be hard pressed to give them a higher recommendation. Fun fact-​Heart to Heart was the very first tenant in that building right in the heart of Ala Moana!

Wow! It was the morning of Christmas Eve, and I had a flight to catch to New Orleans in a few hours. I made a last-​ditch effort to get my boyfriend’s anchor necklace fixed, a gift his grandmother gave him before he went into the Navy. I had called multiple jewelry stores the days before that with no avail. Allen picked up the phone and said he’d take a look. It was a challenge to find it, because I went into the mall first. If you really follow your GPS to the right address, you’ll realize it’s inside the tall building outside of the mall, not inside it. It’s located on the 7^th floor. The anchor was a little warped, due to a wild night, and I didn’t want to try my hand at bending it back myself. Allen picked it up, and said he’d see what he could do. Disappeared in the back for about 30 – 45 seconds, he came back and held it in front of me– it looked perfect, brand new! And he even gave me a box to put it in. Best part– he only charged me 10 $!!! For fixing a priceless piece, I have to say what a deal. I’m appreciative, and I know this will make my holiday. Five STARS!

If you are looking for your precious jewelry to have repaired or created, I highly recommend this place. I was in high jewelry business and knew how great they’ve been. Recently I had changed design of my diamond earrings and they did wonderful job. I truly appreciate their professional work. Thank you, David!

I brought in my glasses the other day to see if I could get them fixed. My arm broke off the hinge. I had been looking to get someone to fix them for quite some time; however, what I kept hearing was «we can’t fix those.» I found Heart to Heart through a referral and first thing I noticed was how clean and presentable everything was. I explained to David exactly where the break had happened, he took a look at the glasses and told me to come back in an hour. I got a call back in 30 minutes! He told me you can come pick up your glasses now. To my amazement not only were glasses in excellent condition, but he fixed my arm along with allowed the glasses to bend back and forth, which is what they originally did. This is jewelry store and they fixed my glasses? These guys are amazing! Had my glasses for over a week now and look and feel brand new.

Could not be happier to have found Allen!!! After a crazy experience with another local jeweler, I needed to find someone to appraise my jewelry for insurance purposes and did my research better. BBB rated, Allen is the Director for the Hawaii Jewelers Association (HJA) as well as this being a family run business with a lot of credentials which truly set me at ease. I’ve worked in the industry so I know what I’m talking about. Allen spent a good deal of time with me, gave me some great information and I will be happy to do further business with him. They have some beautiful pieces and very regular customers! If you’re looking for someone who not only knows his stuff and can help find the perfect stone for you, diamonds, gems or pearls, you need to contact him!!! Trust me!!! This should be your ONLY stop!!! :-)

I just bought some diamond earrings for my wife and I don’t know what to say. When my wife put them on and compared to her old ones (I bought them from a big brand name store before I met Allen), it put the old ones to shame. The difference is night and day. I will never buy jewelry from another store! I recommend Allen to all my family and all my friends. Never buy from anywhere else before checking out Heart to Heart. If you do, you will regret it like I have.

I thank the friendly staff.
It took only 3 minute for changing battery of my citizen watch. So Fast!
Costed me $ 20 include tax and 6 months guarantee. Not bad.

My fiancé chose to get my engagement ring custom made here. We met with Allen and talked about what we wanted — he was patient and really listened to us. We never felt pressured, which is important, especially with something you’re going to wear for the rest of your life! The ring was even more spectacular than I envisioned, and my fiancé says he was very competitive on price.
His diamond selection is top quality and he is a very talented jeweler, perhaps most important: I trust him.
I love my ring and enjoyed working with Allen throughout the creative process. I would definitely recommend him to anyone looking for something special!

very friendly staff. on the contrary to most stores, they are not trying to get your money right away. I repaired my watch and really pleased.
they change batteries for $ 10

If you need jewelry repair, this is the place to go. Real professionals. (Look at the equipment they have!) Total integrity. My wife and I were very impressed.

I have had the wonderful experience of working with Heart to Heart Fine Jewelry 3 times on very special pieces of mine. I inherited a ring from my mother and it was an antique diamond ring with only 1 ring guard, the other had never been found. So I took it to Heart to heart and they copied the other ring guard PERFECTLY and completed the set for me. It was so gorgeous. I just got back today from picking up my wedding ring that they reset for me in gold and set the marquise diamond horizontally. Not only did they get it done quickly, it was beautiful! I can’t stop looking at it. I don’t trust allot of jewelers but they came highly recommended from sales people at Ben Bridge and Harry Winston! I adore David he is a master at what he does! :)

I mailed in 3 watches for servicing. David at Heart to Heart was able to do battery replacements on 2, but the third watch required an overhaul, which would cost more than the watch was worth.
The charge for the battery replacement was very reasonable, so I definitely would recommend Heart to Heart for watch repair.
My only complaint was they called me 4 days after receiving the watches just to tell me they had received the watches, and then there was a 5-​day delay after the watches were done to get the parcel to the post office.
if you are on Oahu and can drop off and pick up (or wait for) your watch, I am sure the service will be prompt.

This family business is the real deal.
They know what they are doing and they incorporate old and new techniques to craft one of a kind pieces.

I needed to change the battery in my watch and just by chance I was this the building for a meeting. Without knowing about this store, I went in and inquired. My experience with Allen was top notched. Not only did he change the battery, he cleaned it up, inside and out., really went the extra mile. And his prices for the battery change is very reasonable.
His father also helped me out a couple of weeks later with my ring that was a little large for my finger.
Of all the Jewelry stores I visited, Heart To Heart has given me the best service, hands down. You will not be disappointed. Check it out and see for yourself.

These guys were amazing to deal with! I was running late in traffic, and they even waited for me after closing. Repaired my necklace in less than 5 minutes, and barely charged anything for it. I would go again and again.

I needed to change my watch battery and found this place on Unilocal.I saw that it was close to ala moana, so I knew there was lots of parking, and decided to see how much they would charge. I’ve had the battery replaced before at another place and it was $ 30 (ouch). Allen was really nice. He looked at my watch and told me it would likely be between $ 15 and $ 25. That was better than $ 30 so I told him to please go ahead and replace it. He was really fast. It was less than 10 minutes and he even fixed a small dent on the back of my watch from the previous person who changed my battery. It ended up being $ 15 so I was really happy. The service was excellent, I’ll definitely be back.

Simply the best! I have had repair and sizing done at this shop. All of the items that needed work were very valuable and I knew that no one else would be able to complete the job. The work that was done was tricky and now I am absolutely convinced that they are able to do anything and everything when it comes to jewelry design, sizing, and repair. It is family owned and run business and they are all wonderful – the customer service is outstanding!
I learned of this store after I purchased a set of Kunzite and white gold earrings from an antique shop in Kailua and wanted them changed into a ring and a matching pendant. The owner of the shop sent the pieces to Heart to Heart to be completed – what an amazing job they did! I have also purchased items from high end stores in Ala Moana Center who have sent my items to Heart to Heart to be sized. I even buy pierced earrings now, knowing that Heart to Heart can change them into clips – not always an easy job. Their work is well worth the money as everything always comes out perfect and you get what you pay for.
I would not go anywhere else. Five stars all the way!!!

I had damaged my gold cross somehow and needed it to be repaired, and fortunately one of the best jewelry stores I’ve frequented was located right next to my work. I had the cross looked at by the owners son, I believe, and he was bewildered at what had happened to the cross. We both couldn’t figure out how it had gotten damaged the way it did. It had cracked and was missing some gold (doesn’t sound odd, but it was, trust me), but I could not explain how it happened (I seriously have no clue!). He mentioned that his father, the owner, would take a look at it and diagnose a solution. The owner called me the next day and explained that he would fill it in and weld the cracks, and we agreed on a price; my negotiating skills prevailed! I went to pick up the cross 3 days later and was absolutely thrilled with what I saw. He had recreated the exact design of the missing gold and you could not even tell that it had been damaged! I must have thanked him at least 10 times. I would trust this business with all of my jewelry. Very good customer service also.

Hands down the best jeweler in town! My fiancé got my engagement ring customized by Allen, who did an amazing job. I absolutely love my ring! Come here if you are looking for high-​quality jewelry pieces!

Amazing!!! They made my dreams come true. Literally. My ring is beyond belief and Allen was able to customize it so that it is unique to me. Truely one of a kind. Thank you so much Heart-​to-​Heart and Allen, for a ring that I will cherish forever!