Lighting Elegance

Excellent experience! Recently we finished a complete gut & renovation. Stacy was always friendly and helpful to make sure we had the info and supplies needed to get the lighting set up just right — if she didn’t know, she helped us find a solution. Mahalo to you and your team Mark!

As others have said, Genell is an outstanding worker and it’s largely her helpfulness that makes this place what it is. Without great help, a business simply can’t excel. I’ve made purchases on a few occasions and met Genell for the first time in late 2015. She was cheerful, knowledgeable and went out of her way to help me make an informed decision. Although the store is relatively small, they are more than willing to go over numerous catalogues with the customer and place orders if they don’t have something in stock.
Diagonally across City Mill in Kaimuki, they have parking. Their products are a little more expensive than what you’d find elsewhere but they also happen to be nicer products. I have no reservations in recommending Lighting Elegance.

Today was something wonderful and unusual. We were seeking to replace a ceiling fan, and chose to do business with Lighting Elegance, as past encounter was so pleasant. Our need was so specific, and out of date, that it began to become difficult. BUT not for our terrific sales assistant Gennell. She offered alternatives, made phone calls for us, and vetted her procedure with the boss. In the end, we were referred to another lighting establishment, because Gennell called to make certain they could help us in a timely fashion with our quest. She was superb in every aspect of dealing with us. Gennell is the reason we will seek our next lighting need from Lighting Elegance. All about that customer service!

Great service by Janelle! She is very knowledgeable and helpful. Good selection in the store, really friendly service!

Had the pleasure of working with Janel the past couple days. She is wonderful, very helpful and was extremely patient with my 1,000 plus questions! She made the agonizing process that much smoother! Thanks Janel!

My spouse and I recently renovated our home. We made several trips to Lighting Elegance prior to making our selections. During these visits Sean and Stacey were extremely helpful, informative, and patient with us. Sean actually stopped us from over purchasing too many fixtures for a small area. Stacey went out of her way to help us from sales to lighting design. We would highly recommend her to anyone. If she is busy with another customer, she is worth the wait.
We made so many trips before actually making a purchase, and not once did we feel unwelcome or unappreciated. Though we did not have a huge budget, they managed to help us provide «lighting elegance» to our home.

Great Store! Service was fabulous… Marc & Stacy have been a great help in placing orders and getting them here quick. If they don’t know the answer, they research it and back to you promptly. It’s great to work with individuals so knowledgeable. We really like their selection, so we will enlist their services in giving us their assistance in selecting the lighting for our kitchen & apartment after the cabinets have been installed.

I’ve been here a couple times with my family to find a new lighting for all the rooms in the house. Both times we came here the workers were really attentive to what my parents envisioned for the rooms. They didn’t try to rush us into making a purchase just to make money for that day which I really appreciated. It seems like the workers there genuinely cares about their customer satisfaction with products they buy from their company. I wish I knew the name of the man and lady who helped us, but I definitely would recommend Lighting Elegance to anyone who is looking for a good variety and fair price.

Wonderful and varied selection of lights, great service with excellent flow-​up (Mahalo Genell!).
So thrilled to have found the perfect wall scones for my Hawaiian-​themed study and a standing lamp for the sitting area.
Lovely shopping experience and will definately recommend this business to others.

I was in the area and remembered seeing this store from a few years back. I decided to walk in since my family and I are looking to remodel. Genell was so helpful! She took the time to explain how and where to even start. It’s hard for me to visualize, but I left feeling confident after speaking with her.

Lighting Elegance has been a great resource as we have done some remodeling. Our salesperson, Stacy, has been great at offering both choices and advice and we have been very pleased with the product and the service. Perhaps this isn’t all that uncommon when the customer is making a sizable purchase, but what stands out to me is that Stacy’s service has remained at this same level when we have needed follow-​up, like finding specialty bulbs or replacing a part of a fixture. Definitely my first choice for elegant lighting!
Only one less positive comment: sharing the parking lot with a fitness studio was a challenge when a class was in session.

I had such a wonderful experiance as I called lighting elegance to get some information on lights and fixtures as I am remodeling my home. The customer service sales rep Janelle was very helpful and knowledgeable on all of the questions I asked. She made me feel comfortable and not rushed like other busy retail stores. Her voice was very pleasant and reassuring and I will highly recommend this establishment to my friends.

I’ve been to the lighting several times. Each time, I’ve had a different experience. I bought a light fixture from them years ago. It was for commercial use however they did not tell me that it was only for residential use. As a result, we have had problems trying to replace the light bulbs in the commercial setting.
They are rather expensive. The sales people depending on who you talk to are knowledgeable but not very friendly. They are actually kind of sassy (again not all; just a couple). I’ve also left a couple of messages for them to see if they have something in stock and they don’t return calls. I will be looking elsewhere for my lighting needs in the future.

Stopped by here yesterday to look at fixtures and also had a question about a bathroom fixture we purchased from here a few years back by the contractors who re did our bathroom. Two sales people, one was assisting a lady who after being helped left. Neither employee asked us if we needed help or even said hello. We were in there at least 5 minutes. Worst service ever. Will never go back

Was looking for a quality outdoor exterior lighting & I was glad I stopped here… We provide unique selection of exterior lights that will weather the harsh Hawaii Elements… The staff was help full and attentive. Provide suggestions and recommendations for the type of lights that would work best for my needs. Will be back to make our final decision…

There are some nice chandeliers in the store, and I spent a few thousand dollars before. But every time I go there, I feel that the employees are not friendly or professional. I feel like they just want you to buy and pay and leave…
In fact, today, I went there to buy some mirrors a bathroom wall sconce. The lady who helped me was very rude and sarcastic whenever I had questions. When I was paying, I confronted her nicely, and she even got worse…
The worst part was that other employee did not even care, he went to the back room and didn’t come out until I left. I wish the owner (Mark) was there.

I recently stopped by to ask some questions about kitchen lighting. The staff was helpful and patient in answering my questions. Overall, a very positive experience compared to the horrible lack of customer service I received at Lighting Concepts and Design!!!

First time here… Nice assortment, convenient location
Sidney was very helpful… I’ll write an update if I end up using their services…

Was looking for a light bulb for a European light fixture that my wife needed for work. I went to other hardware stores and they didn’t have those kinds of bulbs. When I called the guy that answered said it was a common bulb and they had them in stock. The first time I drove by the parking lot for there was full due to the cycling class next door. The staff informed me that I could’ve double parked and ran in. I went back a couple of hours later and the parking lot had open stalls. The store was empty so i went straight to staff and she was able to find me the bulb that I was looking for.

I will never look at a light fixture in the same way ever again. It is not often that a business’ name perfectly epitomizes its essence, but Lighting ELEGANCE does exactly that.
The displays showed me how truly elegant lighting can be. I would have never put those two words together… LIGHTING & ELEGANT… until today. From retro carved ceiling lights to funky colorful hanging bulbs to contemporary scones to blingy bedroom fixtures, the showroom displayed an endless number of options. Almost too many. I was in lighting overload.
Sales help was wonderful — helpful but not overbearing. Displays were clearly marked. You could turn fixtures off/​on and signs indicated if other finishes were available.
This is the place to go if you are remodeling. But… if you can’t afford a remodel, change your light fixture and see how it changes the «energy» of the room! Many of the fixtures are not in stock so this is not the place to go if you are looking for a quick fix. However, certain displays can be bought right off the floor for a 10% discount. Keep in mind that you are not going to find discount store merchandise here. Stock is good quality, higher end merchandise.
Lighting Elegance is right across City Mill on Waialae. Look for the red awning.
Stop by and be enlightened about how elegant lighting can truly be!