Midas

Took my vehicle in for what I though was a muffler problem and I was told it needed several repairs totaling $ 2600! I decided to get a second opinion and had the problem fixed for $ 600 at another place. Since asking opinions many friends have had bad experiences at this and other Midas shops, including Kalihi.
Further research revealed the attorney general in California suing 22 Midas locations for bait-​and-​switch tactics and unnecessary/​unperformed repairs. Feel free to google it.
I know this is Hawaii but based on what I and friends have experienced, this is not a good sign.

Jan 4,6−8 took the Volkswagen car to fix the car not starting problem. Diagnose to be a fuel pump problem and the person changed the parts n told me it’s done to pickup the following day since it made some mistakes while ordering n delivering. It cost $ 1000 something dollars. But the day after the pickup the car not start again so I changed the battery after finding it was lower than normal.
The following day it have the same problem as the first day which is car cannot start. Took back to fix found out the part is defective since it looked older than the one that person called to order a new one before installation. Today again the problem is still there it was not solved. It’s crazy to have to keep coming back for the same problem more than two days.
Originally I was going to give a 3 star for half satisfaction but now no star if I could give it to post, but u have to rate at least one star in order to post.

The people are nice. They do the work quickly. It is usually not very busy. Sometimes it is very expensive and I feel like you should get a second opinion before they fix your car if they give you a high quote. They quoted me $ 1,300 to get rid of some noise from my rear wheel. I told them to put it all back the way it was and drove to another mechanic and he charged $ 80, and noise was gone. They cannot do any work without getting your prior approval.

They nice but the only thing is they told me to waite for my car it will be ready at 4 or 430p so i waited and waited past five i went down to the shop its close already and no body even call me or let me know that I cant able to get it by the time they gave me. I had to walk home and i had to cancel my meeting that was schedule for 5pm all because of this.
Wow this is just so disapointing so today 11÷4÷15 after they close without letting me know now i waited until 9 o clock in the morning no body ever call me still to inform me about my car so i called this lady answer and i asked her about it and she put me on hold and then she told me that my car will not be able to finish until tomarrow. This is so redicilous i would like to talk to the manager this is way too much is like they kept lying to me and ignoring me
I just started to come to this shop my first Maidas experience and now that i know how they deal with their customer i had a secound thought about coming back
Mood: disapointed

On Oct 9^th or 10^th, I went to get 1 tire done and I really regret it. First took them about an hour to mount and balance 1 tire for crying out loud. Yes the old tire was dismounted since it was all torn. When I got my tire it wasn’t even balanced correctly. 1 you are not suppose to have the weights staggered (see attached picture).
2 they asked for make and model when I didn’t even bring the car in. Thinking they would inflate the tire to the correct psi but nope I was wrong. Lastly I had to go to get my tire rebalance since it was vibrating.
I highly don’t recommend this place to anyone. 1 hr a tire really and I went first thing in the morning when they were not busy. If I could give them a negative star I would.

So glad for these guys. John and his crew are great. We caught a flat tire driving home from the beach and everywhere else was too busy to help us but Midas got the job done!

Was told to bring my car in around 1 and it would get put in a queue, came in at 12:20, didn’t get done till closing time-​whole day wasted, not sure if I wanna bring my cat here again… John was nice an willing to help but maybe get better appointment system or time estimate when customers bring in their vehicles…

Avoid this place at all cost. Came in for safety check. John tells me two items that need to be resolved for it to pass. I resolve the two issues and come back. Then they say oh there is more stuff to fix. I mean get the story straight guys. John, if you aren’t the safety check guy then don’t waste my time telling me you will pass my car if I fix the things you mentioned. Mind you I had to go there three times. Waste of damn time. Do not utilize their service unless you like being jerked around and your time wasted.

The only reason why this place is getting a three star is because one of the workers referred us to a good tinting company to get our tints off. Otherwise they would have gotten a lower rating.
We tried to get our safety inspection done and apparently they stopped because they didn’t want to fail us for our tint and some water in a break light panel. I needed a clear explanation of what needed to be done and was told by the receptionist to get the attention of the person who did the car. There is big sign that say’s to stop and do not enter the shop area. So I was waiting there trying to get someones attention. Everyone looked but did not ask if I needed anything. I went back to the receptionist who was stuffing her face and she said «NO YOU NEED TO WAVE SOMEONE DOWN, and ask for the person who worked on the car.» I told her no one was acknowledging or getting me who I needed. She said wait and she will get the person. He was nice, and explained what needed to be done. I did ask if there was anything else and he said it was okay but wasn’t sure because his boss told him to stop since it was going to fail anyways. However couple days later took it somewhere else and they passed it.

John not only fixed my car, he saved my career. As a new financial advisor, I need my car to meet with prospects. When it completely broke down, I didn’t have time to focus on fixing it because I was preparing for licensing exams, but John and Edith made it their priority. They took such great care of me. They took the worries away from me. This will definitely be the ONLY place I go for servicing. This location has the best staff and my car is driving gloriously.
Aleeka

l went for a safety check and was failed for frost
on my head lights. The technition told me it cost
a hundred dollars more to have the head lights fixed and past inspection. l told him to fail me.
l rather take the ticket than pay them what he wanted. I payed the 20 bucks and walked out.
I will never use Midas again. All that was needed
was to polish the head lights.

I’m happy that my situation appears to be common, according to other reviews.
Long story short, went to get a safety check in November and like majority of Hawaii drivers, got rejected. I will do my best to be unbiased or neutral, if you will, in regards to Hawaii’s safety inspection procedures. The safety inspector at Midas in Kaimuki really, was not educated and up to date on current safety regulations and protocols. What really grinded my gears was the fact I lost $ 20 (protocol) and possibly contributed to my early death because of high blood pressure and stress from this whole experience.
My truck is a 2003 Mazda b2300. Blue book value of $ 3500. Got some rust problems and a dent on my tailgate. Hope you can picture that this truck is «safe» I keep it immaculate, inside and out. My safety inspection failed because of a broken keyhole, dirty windshield and headlights. A chipped taillight, stickers on my driver side back window and windshield wiper fluid, I was able to negotiate with him because I think he realized I knew statutes and how to research regulations should I need to pursue it. What really piss me off was the fact he has authority to say what’s «safe» and «unsafe» but if your a good persuader, your jalopy can be as safe as a brand new car…
My driver door was attempted to be broken into with a flat head screw driver, my key could no longer open (lock/​unlock) my door (Manual locks). So I bought an alarm system witch locks and unlocks my door with a click of a button, a problem I’m sure lots of local people deal with, especially if your drive a Mazda or a ford ranger. He said I had to, and I quote, «pound the keyhole with a rubber mallet so the hole is sticking out, it could latch on to something» you got to be FUCKEN kidding me!!! I asked him, should I listen to you and for some reason now my door has a dent that restricts my access to get in and out of my truck, will you pass me? «probably not, you gotta go to an auto shop to fix um».
Inspector told me, he would pass me if I came back the following week with a flat keyhole, cleaner windshields and headlamps then he would be so gracious to pass me.
Took my truck to a shop in Kaneohe, guy laughed at his inspection and apologized for people like that who ruin the integrity of mechanics. Sorry tried to make it short but I’m Portuguese. ONLY TWO STARS. Should be one but the Aunty at the front desk was nice.

Terrible service, I wish I could give zero stars. My roommate brought her car in for a safety check, with no preexisting issues. When we got it back at the end of the day, however, the car had some severe electrical problems, to the point where we weren’t sure it was drivable. Although we wanted to ask the technician to clarify what had been done to the car, he had apparently left several hours before closing, leaving us in the hands of someone who hadn’t even touched the car! They refused to admit culpability, saying it was a manufacturing issue, even though it *miraculously* showed up as soon as they started the check. Refused to answer any questions, couldn’t say what was wrong, didn’t admit what they’d done, and referred us to another place (although based on this performance I hardly value their professional advice.)
To top it all off, they «forgot» to give back the registration and insurance paperwork.
Overall: terrible service, unprofessional, may actually break your car more than it is! Take your business elsewhere!

I went to this Midas after the Midas on S. Beretania wanted to charge for what should be a free service of getting my codes read on my car.
The people I spoke with on the phone in the waiting room were friendly and helpful, as was the man that was able to use his code reader to read the codes on my car. He also gave me some advice and taught me a few things about the issue I am having with my car. He gave me the code and the advice for free. I really, really appreciated their eagerness to help and I will most likely come back here to get my next oil change.
The only negative thing about this Midas is the location, which is practically impossible to get to unless you are coming from Kapiolani and can take a right into it. If you’re coming down Waialae and trying to take a left into it, GOOD LUCK! I had to go first thing in the morning to make a left into the garage.

I called this location to see about getting two front tires replaced on my 2007 Mini Cooper. The lady who answered was really pleasant, however, not helpful. She asked me what type of tire I have and I said I wasn’t sure. I really didn’t think that I needed to know the size of my tires. especially off the top of my head. She told me to look it up and call her back. Instead, I called Goodyear (which is not far from Midas) and I booked a next day appointment and received a quote within four minutes. It didn’t seem hard for them to «look it up».

This is a super late post. I got a free oil change (includes inspection and tire rotation) coupon that I used a few months ago. That free oil change turned into a butt load of money spent to replace my radiator that cracked because it was BONE DRY. The person servicing the car told me that he topped off all the liquids. Top that off, the check engine light went off two weeks after I had it serviced. When I called to let them know that I just had the car serviced two weeks go, the guy told me it would be $ 180 to still look at it. I gave them two stars because the workers were super friendly.

Called bright and early as soon as they open. Need lower ball joint replaced. Was told if i bring it down right away, they should be able to get at it right away.
Long story short they didn’t even call to give me an estimate till after 1230. (five hours). I ok’d the repair even though the price of the parts was literally 4x higher then can be found at Oreily’s. (they would do no repairs unless you use their parts.)
Long story short 4 more hours go by, (I’m expecting the «your truck is ready’ call.)
****YEAH RIGHT,**** I got the «we just started and needs other parts so we can’t get to it till tomorrow.
SAVE YOUR MONEY… DO NOT GO TO MIDAS!!!
BEReTANIA BRANCH RAPED ME ON A BRAKE JOB ALSO… STAY AWAY STAY AWAY
Really hope this helps and really hope midas falls into a sink hole or something

Stopped in for an Oil change. I called before I went in, asked if they could have it done by noon, as I had somewhere to be at 1, they said yes, they had it done by 12:30ish, so not perfect, but stuff happens.
The person I spoke with was nice, the oil got changed… nothing amazing or bad about any of it.

Worst service ever. Went in for a safety check appointment I made at noon, was told to come back to get my car in an hour. Come back and my car isn’t even looked at, and am told it will be a few hours. I say no thank you, I’ll take my car somewhere else for my safety check. THEN, the lady tells me they weren’t going to check my car anyway because I need to get my trunk fixed first. Why was I not told this two hours ago? What a waste of my day off. ugh!

I’ve had two rims cracked from Midas in the past 4 years after tire changes. The first time I brushed it off, but two times in a row is messed up. I ask them to do something about it and they just send me off.
They are also extremely slow. I dropped my car off at 9am to change two tires and for an oil change and it took them till 4pm to get it done. BS if you ask me. They should be paying me for wasting my time.