Macy’s

Love this location! Obviously smaller than Ala Moana, but a lot less overwhelming and still always manage to find cute things at a great price. The staff is always friendly and willing to help if needed. Also, recently bought new running shoes and even though the athletic shoes are run by another company (I think finish line), the employee who helped me was very professional and took great care of me. Keep up the good work!

Very small store with minimum selection. I didn’t see a junior section at all. A huge selection of swimwear since it’s right on the block before the beach. Employees were rude. I walked past a couple and they didn’t even acknowledge me. Won’t be coming back to this particular location.

Popped in to shop. The selection is small but the staff was fantastic. Helped me with some clothing and watches. Clean store, many sale items.
Gloria was so sweet and genuine. Helped me use my coupons! She was a nice person indeed.
Leah was sooooo helpful helping me pick out a gift for my husband.
I was looking for some specific items and found them.
And Gloria… I promised … On September 9, 1791, the three commissioners overseeing the capital’s construction named the city in honor of President Washington. The federal district was named Columbia, which was a poetic name for the United States commonly in use at that time.
Mahalo!

I needed to get sunglasses but the person behind the desk felt it necessary to insult me and talk down to me. Yes I can afford your sunglasses as a young woman but I will not support your store now.

Was able to find my teenage son a couple of Nike t shirts and a pair of shorts. No line at the register and the clerk even tried to find a coupon for us to use! (No luck)

Enjoyed interaction with very friendly and helpful and non-​pushy sales associate in fine jewelry. She highlighted a sale starting tomorrow, but offered pre-​sale discounts applicable today with pick-​up tomorrow. She also outlined one-​year no interest payments and membership in Plenti rewards program. Now THAT’S salesmanship!
Convenient to make payment on my account at any sales counter! Woo hoo!

This location is probably my least favorite store to shop at.
First of all parking, you’ll have to find street parking. If not you can park at the Royal Hawaiian Center but you’ll probably need to validated it in one of the shopping or restaurant stores so you can get free parking for a certain amount of hours. I usually park at Ross, since I always find something to buy anyways get it validated for free parking up to 3 hours and walk over to macys which is less than a minute away.
I’ve only been here a few times and realize how this store is probably the smallest macys I’ve seen. So of course their selections will be limited as well. They don’t even have a baby section! I would think for a large chain store they would have a bigger store in waikiki especially being that its a tourist attraction. At least their hours are longer than others to cater to the tourists who shops late.
But for the couple times I’ve gone there this past week, customer service in the hang bag department was very friendly and helpful. They were so attentive and quick to my needs. The cashier even suggested ways to save money and gave opinions on what bags were fit to what I was looking for.
I’ll probably only come back to this location only if certain items I’m looking for is only available at this location.

Super tiny Macy’s! I’m happy they’re keeping this old Liberty House location open though, as a decent promotional department store choice amidst all the full-​price boutiques and ABC store-​type shops.
Despite the tiny size, they will most likely have what you need «in an emergency» but don’t bet on a large selection. The stock is definitely focused strongly on casual/​beach wear, though I was surprised the jewelry/​watch and cosmetics departments were able to eke out as large a space as they have.
This store could be amazing with a full-​on remodel. They could gain massive space from removing and changing some of the old giant displays (cosmetics and jewelry cases for example) and by «opening up» the space to feel less closed in. It would be great if they gave it a Contemporary Liberty House theme (no more ugly carpet though). Maybe when they feel the competition from Saks moving in and realize this is an excellent piece of real estate?

Long hours and convenient location in the middle of Waikiki. Unfortunately customer service could use some work.
I was in the women’s clothing section and decided to buy a shirt. I held it while I browsed around the store. This sales clerk then saw me with the shirt and asked me if I wanted to buy it, but I was still looking around and didn’t want to pay yet. For the next 15 – 20 minutes of browsing around, she approached and asked me the same question at least four times, and I felt pretty awkward. The sales clerk then talked to her coworker in another language (probably a Filipino language) and then said in English, «She’s psycho» in my presence.
I complained to the manager the next day, and she handled the matter professionally, apologizing for the employee’s behavior.
One of the worst customer services experience I had in the past 7 years.

This macys is smaller than the rest of their store chain on the island. Seems that cosmetic section is huge in the center of the store and other departments surrounding it; shoes, women clothing, men’s clothing etc
It’s convenient in Waikiki but very small.

I hate this Macy’s. It’s small and doesn’t have all the makeup brands I like (where are you, Benefit!?) I don’t shop at Macy’s all that often, but I frequently walk in because the Hawaii credit union ATMs are always located in Macy’s across the island. This particular location happens to be the most convenient for me, so I keep coming back.
I’m not all that impressed with the shoe selection here. Maybe because it’s a small store, I can never find anything I like… everything seems too «mature» and the cute shoes only come in size 5 and 6. Maybe they cater to the small asian feet of the Japanese tourists, or maybe I come at the wrong time and my size is always out of stock. Whatever it is, I usually don’t anticipate finding anything I like here anyways.
On my last visit, I came to return something I had bought from MAC. The woman at the MAC counter left me hanging while she went to go find someone who could help me. What?! You don’t know how to do a return!?! Dumb. While I was waiting around, I noticed that Clinique was doing a promo and went over to ask about it. No one was at the counter… So not only is it a tiny store, they also understaff; on top of that, the staff that is there is unable to perform normal tasks like returns… I was so confused.
Mehhhh. I’ll be back, but only because I have to come here if I want to withdraw from my ATM without driving somewhere else. :/

On March 5, 2014 I needed to return something and was helped by a young lady who was fairly new to the company. She did a great job in meeting my needs and handling it to make me a pleased customer. Good luck to you on your endeavors in fashion!

Oh Macy ‘s! You want to be awesome, but just can’t quite get there.
For the uninitiated, here’s what you will find…
1. Service that is only ok. The employees will pounce to make sure that you bring your purchases to them so they get commission, but once that is done, they are off socializing with co-​workers. If someone else offers to help and learns that you have committed to someone else, they will try to disappear as quickly as possible.
2. Prices change constantly. There is a sale of some sort almost every day of the year. You will never know if you got a good or fair deal unless you shop at Macy ‘s all the time.
3. This store is small, but has decent selection.

Early Sept 2013
This Macy’s is the Smallest Ever, so don’t go here if you’re trying to get an Epic Shop on.
This particular location does one thing very, very well: SWIMSUITS. Seriously, ladies, when it’s time to add to the 58 swimsuits you brought to Hawaii, get to this store and up your game. I went during clearance — the prices and selection were bananas (in a good way).
{Sidebar from Maria’s Mom}: Hi Unilocalers, miss you, love you! I didn’t find a swimsuit, so whatevs to what Maria is saying. But! I have traditionally found a super pair of earrings each visit, so you should go. Viva the 50-​sq foot Macy’s!

This particular Macy’s is very small and not much clearance items. It’s more for tourists than for locals.

Very convenient since we were right across the street having a late lunch at the Cheesecake factory. My gf needed to go to Macy’s good thing we noticed it. Been here before while staying in Waikiki. Pretty much your standard Macy’s.
Good service, actually excellent!

Unquestionably the worst Macy’s I’ve seen ever (for Men). The selection is minuscule, the people unhelpful and the prices laughable. There’s a small Polo section which I guess would help in a pinch but at that point you should just go to any of the other overpriced clothing places in Waikiki.

Good thing I didn’t read the other Unilocal reviews before visiting this store! Despite a number of scathing reviews by others, I had a good experience here.
I was here to shop for women’s clothing and felt the selection was reasonably good. Some things were on sale and some not, pretty much standard for Macy’s most of the time. The sales associates were all very nice and very helpful except for one buffoon in the ladies shoe department who was busy flirting with some tourists and ignoring the other customers. (By the way, the bathroom is located just beyond the shoe department if you’re in need.)
The Waikiki Macy’s is located directly across from Royal Hawaiian Center (Building C0, on Kalakaua Ave. Since I was already visiting RHC and had validated parking, it was convenient to take advantage of Macy’s late hours (open 10:00am — 11:00pm daily). Before you go, be sure to check their web site for coupons!
Unilocal 365 Challenge #117/​365

We stop in this very small location, many times (4−5x) on our week long trip. It’s in the middle of Kalakaua, and open late, so it’s pretty convenient for us. What’s funny is that my husband finds something he likes (Tommy Bahama, Quiksilver) usually, and it’s on sale. We also take advantage of the 9% off Sales Pass for visitors (time sensitive) that’s in the free booklets all over town. The bathroom is just past the shoe department, up the stairs. The sales people are very friendly and full of smiles. It used to be bigger (it was the swimwear department) but then a restaurant moved in.
True Story: We saw an older lady (60s) trying to recapture her youth (but failing miserably) in clown-​like makeup (like the most known lady on the Drew Carey show– bright blue glittery eyeshadow) and hootchie mama short shorts (wrinkles and all), big hair, and costume jewelry and painted nails– not nice– she looked like an aged street walker. It was one of those «Oh, no she didn’t» moments. She could’ve been one of those «Don’ts» in Glamour magazine, with the black bars over the person’s eyes, to protect the identity. Her husband looked fairly normal, balding brown hair, glasses, mustache– didn’t bring any attention to himself.

This is one of the worst Macy’s I’ve been to =/​It’s small and convenient if you are in Waikiki, but they really don’t have much to offer.
Their shoe section is small, their clothes section is kinda blah… I think the only thing you can find here is make-​up or swim suits. They always have swim suits here. and go figure since they are right across the street from Waikiki Beach; They also have a huge Mac counter that seems to be quite popular.