Pizza Hut

Originally i would have given this location 3 stars, but due to my recent experience with the Pizza Hut Hawaii customer service, I’m dropping it to 1 star, and in fact i will not be ordering Pizza Hut from Hawaii any further.
Let me start off by saying that i absolutely love Pizza Hut on the mainland. My experience started at this Pizza Hut when i purchased 2 Pizzas, that were to be quite honest terrible. I hindsight I should have taken a look at the product before bringing it home, but unfortunately i did not think that these would be barren wastelands of a micro thin coating of sauce with vast areas of no cheese, sometimes with a spattering of Pepperoni, mushrooms, etc. And actually this is another lesson for me, one that as a Unilocaled i should already know… ALWAYS take pictures!
Needless to say i was disappointed, so i reached out to Pizza Hut customer service. Unbeknownst to be, there are separate customer service centers for the mainland and Hawaii. I have to give some credit to Mainland Pizza Hut, you guys have not let me down, in fact I will absolutely be having some Pizza next time i’m in California, and let me just thank you for the excellent customer service! I emailed them, within 24 hours they responded and offered me 2 Free Large Pizzas, and apologized for the issue… again Mainland Pizza Hut, I’m a huge fan!
Dealing with Hawaii customer service on the other hand, was by far the most difficult experiences, and quite frankly disappointing interactions with a customer service representative that I’ve ever had. The level of concern from the «manager» that i spoke with was Zero. After establishing that the coupons that i received from the mainland pizza hut were not valid in Hawaii, i asked what i should do, since the issue with the… pizzas that i had occurred at the S. Beretania Pizza Hut location. She then told me to email her a picture of the coupons and letter that i recieved from mainland Pizza hut, and she had me write down the customer service email «
» and told me that she would call me back after reviewing the email. I complied and emailed her the letter from customer service, and after about 10 minutes she called me back. At this point i expected that the manager would offer me a couple coupons or pizzas, or inform me that yes the coupons for free pizzas are valid however instead of this she returned and said, «Ok, well we can give you 1 free pizza tonight» and when i explained that, hey you know, both of the pizzas had very little effort put into them, will I be able to get a refund or another pizza another time? She asked, «What phone number was the pizza ordered under… and what was the date and time?» she then put me on hold again, and at this point in the story, I’ve been on the phone for 25 minutes. After waiting on hold for another 5 minutes for her to come back, i realized that regardless of the outcome of this conversation that i would not be eating Pizza Hut from any Hawaii locations ever again. And in fact i will not be ordering Pizza Hut for my company Lunches ever again as well.
This entire experience has completely ruined Pizza Hut for me, and I have to say that the customer service team and specifically the manager that i spoke to was very unpleasant and honestly this girl should not be working in customer service.
Hopefully this experience sheds some light on what to expect from Pizza Hut Hawaii and their customer service team.
Cheers Guy!~

Who takes an hour and a half and counting to deliver pizza after it’s been ordered? These guys. Never ordering delivery from them again. Terrible. They didn’t even offer us anything to remedy the situation. Again, terrible.

When we have staff meetings for work, our management team orders pizza for us from Pizza Hut. It’s a very nice gesture and keeps our stomachs happy. They have been ordering from this Pizza Hut since I’ve started working there. The delivery drivers have been very prompt and arrived within the estimated delivery times quoted. Pizza always arrive hot with chili flakes and parmesan cheese on the side.
The pizza at Pizza Hut here in Hawaii is so much better than in Thailand for two main reasons. First is that the pizza here has more flavor. Secondly, the crust here taste like crust and not bread. My favorite choices have been their Ultimate Cheese Lover’s Pizza and Supreme Pizza. Of all the times I ate from here, they have been very consistent with their quality of pizza and service. I look forward to our next staff meeting so I can eat more pizza!

DELIVERY customers. YOU MUST READ FIRST!
I almost dropped this review to two stars!
First off… I am proud to be an American! I (Just keep reading… lol)
I love the convenience of anything convenient. I love pizza. I love PIZZA HUT. The only pizza I love more is Costco, and only after its been under the heating lamp and all the grease has surfaced to the top (they however do not deliver.) I love delivery (as well as elevators, escalators, drive-​thru food, drive-​thru star bucks, drive-​thru bank machines, drive-​thru car washes etc)
This week, my favorite thing happened; I received coupons in the mail! Yay! After a particularly rough month, pizza hut delivery sounded amazing.
Oddly enough, whenever I order delivery from pizza hut, they never wanna bring the oder to my door. They want me to meet them outside at their car. Every time. Dominos doesn’t do that, pizza fresh doesn’t do that, every other delivery establishment delivers all the way through! With Pizza Hut, it usually always goes the same; the pizza guy will call when he is close, sometimes they pretend like they are lost, and so need me to come meet them outside, but HELLO its 2015. Everyone has a GPS or a smartphone with GPS. AND, I would assume the company would ensure that their drivers were some way or another equipped with knowledge of their surrounds, or the obvious GPS hook up as well. My apartment building is super easy to find either way, its just off a main street in town. They will either act like a lost lamb or they will call and awkwardly announce that they are close enough that I can come down, then sound surprised and slightly annoyed when I ask them to come to the door. Once I had a guy straight up tell me he would prefer if I came down. I sent my husband, who stated that the guy seemed like he was burned out, seemed like he forgot his purpose, forgot which side of the car the order was stored in, almost just gave us our drinks and forgot the pizza, totally a mess!
COME ON MAN! You all charge a delivery fee. I pay a tip. Do what you are employed to do! Don’t half ass your job!
Well, tonight when I call the number on the coupon anyway, this time I ask the woman if she could ask the driver if he could deliver to my door. I was a little surprised when she hesitated, then put me on hold. Did anyone else know that the delivery guy is not required to come up to your door if he doesn’t feel like it? The lady on the phone literally told me that when the driver called, I should ask him and see what he says. uhhh I then asked if this was normal. She came up with some lame excuse that sometimes landlords or property owners don’t allow delivery guys up… But I heard of no such thing! I told her that for sure, that was not the case with my building. But still she insisted that it was up to the delivery guy, and that its not up to anyone else!
Man, I am choosing delivery because I am feeling lazy. So lazy even, that I do not want to leave my apartment for anything. We deserve it after my husband and I both work six days a week 10 hours a day at least!
To add to my disarray, The beritana location gave tonight’s driver the wrong address, and I had to reroute the driver to my apartment, but luckily he did come ALL THE WAY UP TO THE THIRD FLOOR and delivered our pizza, got his tip, and went on his merry way.
I really do love pizza hut pizza though. They have a delicious promo right now, introducing yummy cheese dipping sauce. My tummy is so satisfied, as always. A five star review would have been easy, but I thought the woman I placed my order with was cracking jokes when she said delivery did not necessarily mean to your doorstep. I am so taken aback by this, I almost want to notify the big Pizza Hut boss he needs to readjust his rule book!
So all in all, delivery customs beware… G’night!

This is the WORST Pizza Hut of all time ! I’ve had issues with them before but now they have finally turned me off of Pizza Hut for good !!! 0 out of a 0 if I could.
First of all, the expected time was 50 minutes. We wait over 90 minutes with no correspondence. We only have one hour lunch and so it was critical to give us an accurate (estimated) time. Otherwise, we would have just picked it up instead. When I contacted the call center, they apologized and stated that the store manager would call me. They didn’t. The driver called stating that traffic was really bad and that he was 5 minutes away. I wanted to speak with the manager, not driver. Please note that our office is literally 5 minutes away from the Pizza Hut office so that must have meant he left the minute he called us. I know that there was no traffic because we can see out the window and there were office personnel en route near the areas they stated had traffic.
The pizza we had delivered to us today was the sloppiest and mediocrely put together pizza we had ever seen. It was cold to the touch, falling apart, and overall made our entire staff nauseous. Please, at least have the decency to be HONEST to your paying customers about time estimation and forgetting orders (ahem). As a business, customer service should be your #1 priority ! I would have at least appreciated an apology from the manager for giving us crap pizza, horrible service, lying about my order status, lying and giving excuses about traffic when I know there was none in the area, and giving us no lunch break.
HEED MY WARNING
F**K PIZZAHUT

Dying… of… thirst… Delivery guy forgot to bring my 2L sprite, work so hard today, dying of thirs… thud *falls face first on floor* I pass out due to dehydration but it’s actually my GF typing this second part cause I’m passed out right now. Remember? Duh…

Let me start off with stating I have ranted numerous times about how atrocious the taco bell here is and if it’s the store manager, just need to fire him already. Really the Pizza Hut here no better and easily worst on the island and one of the worst ever had period. Not going to get into the menu, safe to assume the vast majority are already familiar with this chains product line. Basically take your favorite item from Pizza Hut and screw it up somehow from somehow taking inferior ingredients and making them worse to taking stand long waiting times and making them longer. This location is just flat out bad. If you want Pizza Hut, use a different location (and ditto Taco Bell).

Just got screwed again by this Pizza Hut branch. 3 or 4 weeks ago their delivery driver took OVER 2 hour to deliver my pizza… and they couldn’t even find him/​her. They said I would have a $ 10 credit on my next order. Just called tonight, nobody had a clue about my situation. Am so pissed off at these guys, no only taking 2 hours to deliver my pizza… but had no idea of my credit??? Terrible managers/​owners!

OK– just so you know the food is the same basically as all the other Pizza Huts here on Honolulu.
The staff though tries to learn and remember the names of the repeat customers. So for that they get at least 3 stars instead of just 2 stars. Again the staff are nice.
The pizza is the normal hot oily pizza. I know not the best but it is pizza and keiki love it.
The bathrooms are locked. So getting the bathroom key is sometimes a hassle. There are only 2 locked rooms — so I understand it is to help with troublesome patrons but the regular customers like little 5 year olds just have to use the bathroom at really inconvenient times.
Delivery and pick up are pretty good from this location as they do do a great deal of business and are prepared to handle bigger orders quickly.
There is always enough staff and they have things usually covered well.
There are plenty of tables and 2 long benches for people to wait or dine in at — so that isn’t a problem if it is a last minute order and you feel in a hurry.
Price is the normal prices and they take all the normal coupons.

5 stars simply for Bill! Awesome customer service. He took really good care of us and got our complicated order correct! Not only is he a very friendly guy, he’s a hard worker!

Ate at the Pizza Hut and Taco Bell at this location for dinner. The Taco Bell side was fast as usual. They had my food ready before I even finished filling my large cup with Pepsi. The Pizza Hut side we ordered a big New Yorker and it took about 15 minutes which was pretty good. The person who took our pizza order, William, was very nice and made sure he had our order correct. Overall the dining area was very clean and well kept with ample seating. I would definitely recommend eating here if you’re in the mood for some bean burritos and pizza!

Do not come to this location the cashier named Ciarah is a horrible person and doesn’t know how to talk to people. She is so rude and didn’t even help me with the menu at all. I mean come on, like how hard is your job girlfriend? Seriously I think you need to find another job which you enjoy don’t you think?

I love their 2/5.99 personal pan pizzas. .especially the chicken one and the cheesesticks and I had a coupon for buy one personal pan pizza and get one free. Hurry, deal ends on the 25^th of July

Best Pizza Hut on the island! I like this dine in location, it’s very clean and you can fill your own drinks. Excellent service and very friendly staff here!

Overpriced and underwhelming. Had a large supreme for about $ 18.00 when the pizza came out I was very surprised by the lack of toppings so I complained and it was pointed out that the toppings were so spaced that they had become enveloped by the cheese. I also complained about the lack of variety-​pepperoni and onion were the predominate toppings. The clerk asked what I thought was missing, so I told her that I did not see any black olives. She replied that black olives are only with a super-​supreme.
Needless to say I was not happy, I told her that in my mind supreme included all of the toppings except anchovies, and she told me that I was wrong. So I told her that I thought having supreme and super-​supreme was misleading. No refund or other compensation was offered. Round Table is 10-​times better than pizza hut.

Oh pizza hut — i used to have such fond memories of you. Back in the day when you offered that great incentive for kids to read– «Book it» was awesome. I used to proudly walk in with my pin filled with the star stickers and received my kid sized pizza. It was very cool of you!
Those days clearly aren’t here anymore. I give you one star for getting here 10 minutes earlier than the expected time.
You get another star for being resourceful– Pizza Hut ran out of 2 liter bottle drinks, so they gave us four (20 fl oz) bottles of Pepsi.
The «large pizzas» appeared to have shrunk in size or maybe they gave us 2 medium pizzas by accident. We ordered an extra cheese and garlic on one pizza. On our 2^nd we ordered pepperoni and mushroom. The pizza that we wanted «extra cheese» had less cheese than our other pizza which was supposed to be just the normal amount. Lame.
Good try pizza hut, but not good enough. Next time we get a pizza craving, we will be sure to give business to zpizza or papa johns.

See photo 11. Purchased personal pan pizzas for my family. When I arrived home we found 1 pizza with a piece folded over another, and upside down. We could tell that whoever put the pizza in the box put in that way, as there were no oil markings on the box where the pizza was supposed to have been correctly placed. The person making the pizza this past weekend didn’t care how the person opening the box would feel like. It would have taken 5 seconds to flip that 1 piece over, and that would have avoided the cheese and toppings from melting into the upright pieces.

2 for 7 $ p’zolos .
Choose from Buffalo Chicken, Meat Trio or Italian Steak; you’ll also get to select either Marina Sauce or Ranch for dipping. not bad for a snack. came out piping hot.

This was my first time at Liliha’s Pizza Hut and I was pleasantly surprised. My best friend, my daughter and I went for the lunch buffet, which was also a first for me. The food was delicious and HOT. There was a variety of pizzas, pasta, sides and even a salad bar! Cups, utensils and plates were all very clean. I will definitely be going back soon.
Lastly, who can beat the price?! We payed $ 20 + tip for lunch!

Went here last night for the dinner buffet! Awesome deal for the amount of food that I can eat!
I had a couple of glasses of sprunch and tons of slices of pizza. I must have had a whole pizza by myself. To top it off I had a couple plates of pasta and salad to go with my meal.
The pizza choices were a vegetarian pizza with lots of yummy garlic, a chicken pizza, pepperoni, sausage, and a desert one. Pasta included a creamy mushroom, and a spaghetti with marinara. The salad bar had all kinds of things available. There was a toss salad mix, bell peppers, carrots, red onions, assorted beans, and assorted dressing.
There were a few bad things: Some of the lettuce in my salad was browning, one slice of carrot was a little gross because it looked unwashed, and the low calorie dressing was very salty.
If you like Pizza Hut pizza, it is a deal, but it is not for everyone. I will go again because I love their pizza, but I will avoid the salad.