RadioShack

Drove out of my way specifically to this store cuz their website sed only they had molex-​sata power adapters – even called ahead to confirm just in case. When I get there, they have ZERO in stock n the kids working there said their inventory hasnt been updated for 6-​months, and is maybe due to their new manager. SHETTY.

After dealing with horrible service from the Kahala Branch, the HK branch redeemed themselves for me, honored the return policy for a tablet i needed to replace and even called another store to transfer a replacement for me. I don’t go to radio Shack much but the HK branch is worth going to.

I’m very disappointed that the emergency radio that was recommended by a sales person here did not have reception during the last storm. I was surprised when I went back to return their product that staff and management told me that there’s no reception in many valleys throughout Oahu. They would not process my return, despite the radio being in pristine condition. I would suggest anyone who has purchased an emergency radio check before an actual emergency occurs — especially if you’ve bought it from Radioshack.

I recently purchased a battery at this RS… they charged me about $ 25.00…yes you got that right $ 25. If it had not been an emergency I would not have purchased it. I found the battery available at RS online for $ 9.99. I asked the manager why the difference and he said that it was the shipping cost. Now this battery weighs maybe two ounces. I asked and received the district managers phone number and placed a call. I got the most rude person I have ever met in my life (it was not the area manager). It was the office manager. After expressing my concern she vehemently argued with me and then hung up on me. I filed a complaint on line… and never heard back. I will never, ever, not even in an emergency go to Radio Shack and I have been a customer for over 40 years. My concern is that prices are inflated because we are in a tourist corridor between Hanauma Bay and Waikiki. As a merchant in this shopping center who has sent many people to RS, I will never do so again. BTW I needed a second battery and found it at Battery Bills for $ 6.00.

STAY AS FAR AWAY FROM THIS STORE AS MUCH AS HUMANLY POSSIBLE!!!
I usually only shop here on Black Friday because they are the closest to my house and I’m way too lazy to drive into town at 6am for a good deal on electronics. This year, I made my usual stop at Radio Shack in Koko Marina, Hawaii Kai. I made a few purchases.
To my dismay, in all the Black Friday madness, I had accidentally picked up an iphone5 case in the iphone4/​4s bin. No biggie, it must have gotten mixed up with all the customers sifting through the two bins.
I went back to return the iphone case, because I have no use for it. When I got there, I saw that they had the exact same one for my phone, the iphone 4s. I told the employee that I would like an even exchange. He was having a bit of trouble, so asked another employee for help doing the transaction.
As soon as the other employee got involved, he was extremely hostile. He shot me the «stink eye» (no idea why) and then went on to condescendingly yell at me that the phone cover is now a different price. Uh… DUH! I got it on discount on Black Friday. I want an even exchange. He continued to yell at me about the price difference. I told him that I’m not an idiot, and I understand. But all I want is an even exchange for the same product. He snarled at me that he’s «not supposed to do this.» WHAT!?! An even exchange for the exact same product!?! And I know they are the same product and the same price because I had bought my husband an iphone 4s case for the same price that I paid for the iphone 5 case.
I asked him for his manager. He said, «I AM THE MANAGER!» I asked him for his name and he scribbled his name on a radio shack business card and threw it at me. I told him to call HIS manager because this is ridiculous.
THIS WAS THE BREAKING POINT! All of a sudden, his hostility turned to pure hate. He turned to me and told me, «YOU ALWAYS COME IN HERE AND YOU ALWAYS ACT LIKE THIS TO ME!» WHAT THE… I never saw this man in my life. And i only go in there once a year (if at all) for Black Friday. He continued to confront me about treating him like «this». At this point, I realized that this man is mentally unstable. I asked him to call his regional manager and he told me to call the number on the card Which is the hawaii kai radio shack store number. HE answers that phone.
THEN, when I thought it couldn’t get worse, he said he’s not going to help me. «I DON’T HAVE TO HELP YOU!» Ha ha. I am an attorney and I know consumer rights and the «right to refuse service». I confronted him and questioned his decision asking if he was really going to refuse service. He thought long and hard about his actions (it took awhile since his brain capacity is obviously the same as an infant) and snarled, «WHAT DOES IT LOOK LIKE, I’M HELPING YOU RIGHT NOW.» I asked him if this is what he considers customer service, he screamed «CUSTOMER SERVICE, YOU TELL ME WHAT CUSTOMER SERVICE IS!»
I just wanted out!!! I told him to give me my money back. He told his employee to give me my money and he stalked off and stood in the corner staring me down.
RADIO SHACK needs to do a mental health evaluation on this man. His name is JERRY, of Filipino/​Local descent, and wears WAY to much gel in his hair. AVOID THIS STORE. Who knows what he will do next. And by the way he behaved in front of his employee and me, a paying customer, it seems as if he behaves in this manner all the time and gets away with it.
I contacted the regional manager, Ken, and have not received a response from him. I guess he knows Radio Shack is going out of business, so he does not think it’s worth his time. And btw, Jerry and the other employee in the store refused to give me Ken’s office phone number and made me call their hawaii kai shop. I only got the number after I requested it from the Kahala Store where they willingly gave me the number.

Ran into my neighborhood Radio Shack today after calling and speaking to Tyrone over the phone … these guy’s know there stuff !!! … the place was CROWDED and they were multi-​tasking between all of us !! Thanks Radio Shack … appreciate the outstanding customer service !!

Went here last night to pick up a few things. I have to say while I don’t usually go to Radio Shack to pick up my electronic items — when I need something simple like a flash drive or camera batteries etc — I am always happy they are still around. I think I take them for granted really! :)
This store is located right between Starbucks and Petco — so there is always parking. It is a small store, so you have to know where to look as it can get cramped in there if it is busy. The guys behind the counter are usually pretty knowledgeable about things. The service is fast and the prices are reasonable.
I also like that while it does have a smattering or everything they keep the store organized and clean. Pick up a hard drive, get a cup of coffee and treat your dog to a grooming next door — all in all not to shabby for a single block of stores!

Rebecca was very knowledgable and helpful. Great store with competitive pricing. Thanks!

I agree with the other Unilocaler, this is the BEST location on the island. I rarely if ever go to RadioShack but once in a while they have a good clearance deal or it’s some obscure part I need that only RS would have.
I went here the other night to buy a prepaid phone. I mentioned that the RadioShack on King Street was hassling me about activating and buying minutes, and that a couple years ago the Kahala location refused to sell me a prepaid phone if I wasn’t activating it in-​store. The two young workers here were appalled by what I was telling them! They said they get a few bucks commission if you activate and buy minutes in-​store, but it was NOT a requirement to activate/​buy minutes and that they would NEVER do that to a customer.
Anyway, they were super helpful and I chatted with them a bit while I grabbed what I needed. I also grabbed the district manager’s card off their cash register and told them I would be calling about my poor experiences at the King Street location, and how great I thought they were at Hawaii Kai — they encouraged me to do so.
This is truly a diamond in the rough. I’ve always hated RadioShack because multiple locations have horrendous service. I’m just hoping the crappy locations close up so this location gets more business ;)

Excellent return policy, and good customer service!
I bought a Monster iCarPlay Wireless FM Transmitter/​Charger for iPod for $ 115
and after we hooked it up, the static drove me nuts. I brought it back and their initial response was «Yeah, in Hawaii Kai we only get one radio station» and I told them «Well it wasn’t working even when we were driving in town, so I want my money back».
Lessons learned:
1. These FM transmitter devices don’t work well in Honolulu.
2. Even if you open something, if it doesn’t work properly, some places will still take it back and refund your money.
3. My next car better have an iPod jack or be bluetooth ready with no static.

The best Radioshack to go to on the island. I only went in once to pre-​order the iPhone, but the following time I went in, the employee’s remembered who I was, and were very helpful. Good customer service.