StorQuest Self Storage

I previously gave this place a 5 star review and today I had to change it. Apparently on December 14^th they changed their hours and accessibility times without sending notice to their clients (no email, phone call, or snail mail), they are now only open from 8−11am on Saturday and closed completely on Sunday. How in the world does this make sense since most people work Monday to Friday? Yeah they’re cheap and the workers are very friendly and helpful, but this is bullshit and I expected better.

After doing a little research, its obvious that this storage location is convenient and very affordable. If these two reasons arent enough for you to choose to store your belongings at this storquest, I would highly recommend doing so for the excellent customer service provided by their manager, Michelle and also by their maintenance man, Orlando. Ive dealt with people from different companies and different locations and let me tell you, a lot of employees in this industry are not always high on customer service. They probably deal with a lot of difficult daily issues so I dont blame them but I can say that if you do find friendly employees, youve scored. Michelle is very knowledgeable, professional and polite– a true gem. The day that I moved everything into my unit, I misplaced my keys somewhere in my unit and although I was done on time for closing, I ended up taking 10 extra minutes trying to locate my keys. Thankfully I found them but even better was that Michelle actually waited for me and didnt say anything negative at all when I explained what had happened. A week later, I visited the unit and actually locked my keys in the car about 45 minutes before closing time. Oh my gosh, I was so stressed; these things dont usually happen to me… I had to borrow the office phone and phone book to get hold of my insurance company so they could assist me in getting into my car, hopefully before closing. That day Cheryl and Orlando were there and Orlando was nice enough to lend me his phone to confirm how long the lock out service would take and a piece of wire to try to fish for my keys. Unfortunately Im not very good at working with cars and still needed to wait for the professionals to arrive. Michelle drove all the way to storage to wait with me for the lock out company to arrive and she was so patient about it. She didnt rush me at all and we actually talked story for 30 minutes or so until the service man appeared and we were able to leave. Michelle is so sweet and understanding; I am so appreciative that she allowed me to wait for me to right my mistake without complaining or yelling at me. If she werent so awesome, I would have had to leave my car in the garage overnight and figure out what to do without my keys, phone, or wallet. Yipes! Thank you Michelle for going above and beyond to provide excellent customer service and also to Orlando for offering extra help I would not have received otherwise. Definitely choose Kakaako Storquest and refer a friend while youre at it; they are really good about showing appreciation :-)

Best value on storage in Honolulu. The facility is a bit ghetto and in the middle of a long term renovation, and it can be a bit crowded sometimes to get stuff in and out, but for the price it can’t be beat. How often do you really access your stuff in storage anyways? The staff is all really sweet and helpful, definitely the nicest staff I’ve encoutered at any storage place, where usually people are pretty grumpy. We moved into a big place and have tons of room now, otherwise we would have had no intention of leaving, we thought our inexpensive storage for extra business supplies was pretty useful, but don’t need it anymore.

Great facility! Clean and renovated. Cheryl is amazing at following up and assisting with finding the right unit for you. The only thing is staff on hand is small, so you should call early if you need help with things. And, there is no dumpster, so you will need to take trash with you. But, for the price, you can’t get better service and aloha!

Upon arrival, I was greeted with the most kindest smile. The woman was very communicative and forthcoming. In fact, the whole process had been fifteen minutes tops; up and out of there. Yes, I would recommend a friend or foe for the matter; as I was welcomed with such warmth, Thank you. (and no, I was not offered no discount for my review!)

I get it, that a cheaper storage facility is not that nice, and the rate increase after a couple months was almost expected, but what pissed me off was this.
I get a letter saying the storage unit I have is being demolished & I have to relocate in less than a month! I call them & they have nothing similar to accommodate me with. Of course they will give me 2 units instead of 1, but will charge me the 2 individual rates which is substantially higher than what I’m paying nor for the same square footage. Either a con game or just down right crappy service! Either way, I’m out & don’t go here!

This is a review of my experience with these guys last year. The place seemed a little dirty sometimes, and they raised my rate with no notice, despite contract and verbal claims prior to signing up. Its a bit crowded sometimes. And once when I went, it was freakin’ locked despite agreed-​upon hours. That seems like a discount ought to be offered when you grumble about stuff like this, huh?

Do not rent a unit here.
It is filthy. The hours of operation are not convenient to a working person’s schedule. Even then, they oftentimes have the doors locked when the schedule says they would otherwise be open.
They recently upped my rental with NO NOTICE. There is a small print in the contract stating that they can do so with a 7 day written notice that you will not see unless you are looking for, but they didn’t even notify me.
They are all friendly and helpful until you sign that contract, but after that forget about it.
I am moving out at great inconvenience to myself. Lesson learned, Don’t rent here!

In July of 2011, I moved from a two bedroom house in Pauoa Valley to a two bedroom apartment in Makiki. I had to downsize from about 980 sq ft. to less than 650 sqft. My motto was/​is … live life simply. I had a few things that did not fit in the new apartment that I just could NOT get rid of. So, I shopped around for a storage unit and StorQuest had the best deals. I didn’t need any fancy, a/​c — temperature control or pretty doors, etc. So, this location, off of Ward Ave to the right, before Asahi Grille, is just that. Simple, easy to get to, no frills and you get what you pay for. There are only a few parking stalls –but I’ve never seen it be a problem — there are more than enough flatbeds and stairs with rollers to move around and get your items in or out of the storage unit.
The hours for management and to do «business» is not very good for working people (like teachers) … the open times to get in and out of the storage units were just right. I’d love for them to be open longer on Sundays, but I guess its not a busy day for the storage industry? OH well … that’s why it can’t get more stars … parking, hours and no frills, remember?