TCBY

Poor service and no atmosphere.
Refused to honor coupon from Entertainment Book simply by saying they are not participant of offer although this is the only TCBY store in Honolulu.
2 girls behind counter, the oversized girl was busy giving freebies to her friends although there were about 8 customers in line, the other simply hates her job and didnt hesitate to show it.
Rather go to Yami or Menchies from now on.

While TCBY is not as flamboyant or colorful in their display and products, I quite enjoy the fro-​yo flavors that they offer. (I particularly enjoyed their coffee flavor).
Some customers venture to try their Shave Ice (topped with Azuki beans) which is ok, not quite the best our there had but acceptable if you just want something cold and somewhat sweet.
This is a good place to just cool down during a hot day. However if you’re looking for more sophisticated flavors and presentation, then perhaps moving on to other fro-​yo shops may be a good idea.

I dropped by and there was nobody behind the counter. Apparently she was hiding in the back. She steps out seconds later. You’d think because she was in the back that she had nothing to do.
Perhaps she should consider cleaning the case where the ice cream cones are kept? I was horrified by how messy and gross the case was. There were 2 used napkins inside the case where they keep the cones you will eat and an unbelievable amount of cone crumbs.
All these ice cream places are going down because of these gelato stores popping up. Come onnnn, TCBY. At least keep your store clean.

i hate it when franchise stores offer special promotions for free stuff that you never seem to be able to get in hawaii !!
came here because we got a special email with a free cone offer in our mail, only to be told they don’t participate. their address was even on it. i guess lucky we live hawaii ! we always have to pay more and never get the freebies ! :(

Hit TCBY with the kiddies because they’ve been begging for shave ice and we saw that TCBY is now carrying «premium» shave ice. Why oh why do brands always try to expand in places where they have no business being? Other than the fact that the gussied up fro-​yo revolution has probably killed TCBY’s stagnant business model. It would be like Victoria’s Secret trying to market to the Amish. Okay maybe not that bad, but «premium» shave ice in a state where shave ice is like a right of passage? I wish I could have written on the advertising banner, «Very BAD idea because you’re in Hawaii.» But as I had just endured the last half hour with my kiddies at the Post Office I was not about to argue because quite frankly I just didn’t have the energy or heart to tell them that this was most likely going to be the worst shave ice they’ve ever had.
t felt like going on a first date with someone I knew I was not attracted to in any way and I had no future plans on ever dating again. It was a pity date. When you do pity dating all you pray for is that they at least have a good personality. I purchased our «premium» shave ice for $ 2.99 plus tax. A normal shave ice is $ 1.99 but I decided to live on the edge and get mochi balls. The woman at the counter was really nice and I asked her to do half orange for my son and half strawberry for my daughter. Mochi balls were all for me because my kiddies think they feel like old boogers. For little kiddies they are sure smart! I corrected them and said that they actually tasted like sweet old boogers. More mochi balls for me!
The shave ice came in a small bowl and I didn’t even take a picture of it because it wasn’t worth the effort to take out my iPhone. We make a weekly trek to Shimazu Shave Ice so we are very spoiled by Kelvin’s delicious homemade syrups and gigantic shave ice. Shimazu versus TCBY shave ice is like watching a sword fight where Inigo Montoya from «The Princess Bride» is fighting a one armed man who doesn’t have any legs. «My name is Inigo Montoya. You killed my shave ice prepare to die!» The ice was lame, I don’t know how to explain it any other way and our shave ice became a lifeless saucy mess in less than a minutes time. We should have just gotten it in a cup because the ice melted so quickly that the kids drank most of it. Good thing kids are fine with anything that’s made out of sugar! Unlike us jaded cynical adults who expect things like ICE! The syrup was like Malolo but I don’t want to insult poor Malolo. The mochi balls were decent and tasted nothing like old boogers. Old boogers are much more dense. What can I say, we’re spoiled by the world’s greatest shave ice places so we’re allowed to be overly critical! Next time we’ll stick to frozen yogurt and if you’re reading this TCBY, so should you!

We ate yogurt after eating a nice dinner at Sushi King on King street, come to find out TCBY might be closing up or they are selling their business which is a bummer! They have good yogurt:)