The Face Shop

Dissapointed that this company does not honor their own printed coupons given for future purchases. The coupon does not state any expiration date and clearly state «discount for future purchase». What a major false advertisement!!!

I went to the Black Friday sale last year, and besides feet peeling (that I haven’t tried yet), nothing works.
— blackhead out white clay nose pack — didn’t work
— nail polish — smell so bad, it gave me a headache
— primer — after applied, my face was so oily
my friend likes their hand cream, but I won’t go back

When I started getting pimples at age 13 is about when I began to worry about my skin. I used to have those really deep ones that required shots to get rid of them and also took erythromycin (penicillin) to attack them internally! :/​
Back then, my forward-​thinking bff Cherilyn L. had a very serious talk with me. She sat me down & counseled me about a value that’s been helpful to me for the rest of my life.
What did 12-​year-​old (hehe) Cherilyn teach me?! :)
Simply: You can change your clothing daily but you just have one skin. That said, take good care of your skin! :)
I had just finished attending John Robert Powers finishing school (haha that’s a whole nuther interesting story lol) when she convinced me to try using the skincare line from Shiseido, a higher-​end Japanese cosmetics brand sold at then Liberty House which is now Macy’s.
For the most part until I had kids, I used that same Shiseido brand day after day, year after year. It smelled wonderful & kept my horrible pimples at bay.
Then about 8 years after having my second son is when I began to break out as though I were a teenager. Drats! That again?!
I thought pimples cease as one got older? Guess not!
I’ve tried a few other great brands (Noevier, Peter Thomas Roth, Neutrogena) even going back to Shiseido never really finding a surefire fix.
One day recently I was on Unilocal searching for food lol and happened to see Kim M.‘s photos + review for this place. She’s part Korean & so am I so I thought, «Hey maybe that would work!» but then some other food pic caught my attention & I completely forgot all about the place until more recently when Adrienne B. checked in and «Eureka!» I laughed with happy relief! «That’s that place I think I neeeed!!!» is what I thought as I rifled thru the business photos which included Malia H.‘s many!
That day I resolved to stop by in the evening.
McCULLY SHOPPING CENTER PARKING lot fronts the shopping center. There’s also parking below but bc of break-​ins, ppl don’t like parking below. That day was the first time I saw a security guard stationed down below. There were quite a few parking stalls there but the stalls are pretty tight.
THEFACESHOP — When I reached the store, I was immediately greeted by two cheerful sales people. They inquired if I’d ever been there before to which I replied, «No, but can you tell me about your products?»
One of the salesgirls took me around the store. First she asked what skin type I have then immediately proceeded to show me what would help me most. I asked about skin care, facial masks, foundations, after foundation powders, waterproof eyeliners, & dark sun spot removal & creams.
She said the products they sell are all natural & do not contain harsh products that even high-​end products often contain.
I have an oily T-​zone (forehead-​nose-​chin) area & my skin is more mature so she recommended I try the following items:
1) CLEAN FACE BLEMISH ZERO, CLARIFYING TONER ($ 21) — Use first after washing face (w/​my Neutrogena facial wash that I already have at home)
2) CLEAN FACE BLEMISH ZERO, CLINIC SOLUTION ($ 25) — Use after (1)
3) WHITE SEED, PURE VITAMIN 10% AMPOULE ($ 21) — Apply just a little; contains vitamin C that naturally lightens the skin, especially sun spots!
4) NATURAL SUN, SMART HANDINESS SPF 50+ ($ 31) — Twist the bottom to dispense the product at top; provides smooth coverage foundation; apply w/​sponge/​brush
5) THEFACESHOP SKIN BRIGHTENING UV PACT ($ 23) — Apply w/​sponge/​brush
6) MASKS: Green Tea & Mung Bean for cleaning pores; Rice for brightening/​whitening — Apply after (1) before (2)!
7) Spot coverage — Use the palette that contains the spot coverage & under-​eye circle creams
8) Waterproof eyeliner — Very popular item. They ran out but are expecting more to come in. They carry two types, a sharpen-​only type (cheaper) & a twist-​up crayon (pricier but less waste bc it does not require an eyeliner sharpener)
BENEFITS OF NATURAL INGREDIENTS — It’ll take a couple months for my skin to express the benefits of my new skincare products & I can’t wait. I’m hoping it works out! Their prices are very reasonable (cheaper than other brands) plus I REALLY like it that they use natural ingredients which are also good for the skin!
TRIAL RUN/​SAMPLES — They’ll give you samples of products if they have it available. I was about to have dinner with a friend so I asked her to apply the foundation & powder on me so I could feel whether they worked or not. They worked well that night! The foundation wasn’t too heavy & provided a smooth finish :)
Customers came in to the shop often but the salesgirl stayed with me the entire time. She was really helpful & did a great job explaining each of the products & how to use them. She also helped me select the best shades for my skin tone. Thank you !!
Cherilyn :) if you’re reading this: Thank YOU so much for our friendship & for always taking such good care of me. ((Hugs)) to you forever! :D
Yep! I’d say: Give it a whirl! :)

Firstly, Mccully shopping center has terrible parking. If possible you should try come earlier in the day or you’ll end up driving in circles trying to find parking. The stalls are terribly small and it gets frustrating.
So now for the review. I’ve been here many times usually just to pick up the charcoal nose strip that they sell. They are amazing and way better than the drugstore nose strips. This past Thursday I went into the store in a rush. I tend to get hormonal break outs at least once a month. On a whim I quickly asked the girl what she would recommend to treat them. I wish I caught her name so I could thank her. She recommended the clean face clear away spot. I can’t even explain how amazing this product is. If you have oily skin or just prone to breaking out and want them gone ASAP give this product a go. It works wonders.

I’ve been to the Ward Center location, and while they were very helpful and nice; the ladies at this location go above and beyond. They answered all of my questions, offered suggestions, and sent me on my way with some great samples and suggestions on how to best use my products. I’ll definitely be coming back to this location for my skincare products in the future!

I’ve only been here once, but I loved it! The girls are nice and makes sure to tell you all the deals happening! I feel like it’s a great place for makeup lovers like me that have everything, but wants more cool items. They have all sorts of cool lipsticks in great packaging and amazing masks for like a dollar+. The girl even gave me and my sister a couple of samples that went with the moisturizer I bought and we got a free gift for spending over a certain amount. Love it!!!

I absolutely LOVE this location!
I used to purchase skin products from The Face Shop when I lived in the Philippines but I gave them all to my mom when I moved out so I finally decided to start collecting again lol. Every time I come here it’s never crowded and I am always approached by a sales associate within 5 minutes of looking around to see if I need help finding anything. The girls here are helpful but not pushy. They are really approachable and seem to know their products well. My first time here I was looking for products that I used to use but they told me that they were no longer available and offered other alternatives. Depending on how much you spend you get a range of samples to try of their best selling products. I love this because they actually give you stuff you can use and often times they are perfect to bring along for traveling! Lol. Also if you join their loyalty program and spend $ 100 you get $ 5 for another purchase! It’s only a 5% return but it’s worth it if you intend on really investing on products here. :)
Here are the items I’ve tried:
White Secret Brightening Body Scrub — Haven’t been using this long enough to see if it has any whitening effects but it sure makes my skin feel smooth which is what I was looking for. The smell isn’t overpowering and it comes in a reasonable sized bottle.
Eco-​Therapy Tonic — This is like a toner/​moisturizer that you use after washing your face. It’s not as strong as I was hoping but it does remove dirt from my face which is good enough! Apparently it’s good for sensitive skin (which I needed because I’m currently repairing damage to my face that was caused by products from Nature Republic!). The smell is light and cleansing.
Calming Seed Facial Cleanser — I love this face wash! It smells organic and feels great on my skin! Doesn’t leave that sticky after feeling that most Asian skin products have (they’re Mango Seed Mousse Foam Cleanser kind of has that feeling). Great for an everyday wash for sensitive skin or people who don’t have any or too much acne and just want to wash your face with something simple everyday. I LOVE LOVE LOVE the resting cream which I was able to use from the sample they gave me but I think it’s kind of expensive at $ 50 something lol. But I understand why it costs a little bit more because it moisturizes even better than my ointment which was recommended to me by my dermatologist!
Jelly Apple Facial Scrub — This is the one thing you need if you love the feeling of removing dead skin cells and dirt from your face hahaha. Just apply to damp skin and rub for a couple minutes and you’ll see the dirt come right off!
Smile Foot Foot Scrub — I love this foot product. I really love to take care of the skin on my feet and this feels soothing when your feet are tired! Sometimes I think I don’t need to splurge on my feet hahaha but this scrub makes you feel so clean. I use it everyday after a long day to feel relaxed and fresh!
False eyelashes — Easy to apply and don’t look or feel cheap to me! They are only about $ 4 each. The instructions on the back are in Korean but the pictures pretty much explain all you need to know about application.
I’ve also tried their aloe vera moisturizing gel, blush and face powders which are also great and affordable products! I don’t think I’ve ever been disappointed with a FaceShop purchase (except for the volcanic blackhead remover line… Didn’t really work for me.)
Summary: Cute and attractive store, gorgeous and very assisting sales girls, and great AFFORDABLE products! I will continue to keep coming back to this location and probably check out the ones at Ward and Waimalu Shopping Center!

I had bought a screen cell cushion foundation from them about a week ago but to my surprise, my mom had already gotten one for me. In that purchase, they gave me a free hair mist since my purchase was over a certain price which was the promo going on at that time. I came back to return my unused, expensive product and unpleasantly found out that I can’t get refunded because I had used that hair mist. I offered to pay for the hair mist but even that wouldn’t do. While the whole process was going on, I observed the sales associate to be quite ill trained as I’ve inquired the knowledge that only managers are allowed to do returns from the last time I tried to return it (but didn’t have the hair mist, and so failed). You’d figure a manager wouldn’t have to call someone else twice, and keep a busy customer standing there idly for something so simple.
Moral of the story: The freebies are how they get you. Be aware.

I read a review from the Ward location that parking here was difficult. I rolled up around 3pm on a week day. NO ISSUES. I do know this area is quite busy at night and weekends though.
I noticed the merchandising of this location also differs from Ward. It seems more «sophisticated» with their layout and not too jam-​packed with products, but I think Ward is more fun.
The sales associates are friendly though and helpful. Come in the afternoon time so it’s more one on one. :)
And I finally got one of those face shop point cards since I moved over to Oahu now.

This place looks expensive but the price is actually not to bad. It provides a lot of customer services and have all different kind of face cares. It helps u and teaches u how to take care of ur face and sell stuff that matches ur face condition and help u to solve problems u have about skins cares.

Do your own research before coming here. The sales associate just say whatever just to get you to buy things.
I’ve had multiple experiences with them telling me things that just did not work with my skin.
1. They recommended the «Clear solution» or something like that? Because I used to break out a lot, but when i started using it it made me break out even worse and when I went back to complain another sales associate told me, «Oh you must not actually be acne-​prone» How does that even make sense? If the line is suppose to help break outs, even if I’m not «acne-​prone» he should help clear up the ones I already have.
2. Even though I’m oily skin type, the sales associate kept constantly recommending me the «Chia Seed» Line, which is COMPLETELY wrong. Chia seed is high in moisture which is recommended for dry skin type, not oily. But the sales associate kept constantly recommending the toner to be because the toner, «helps to retain the moisture you do have so it won’t break you out but to help oily skin» when I tried, it was horrible, I started producing even more oil and ended up giving the toner to my grandmother, who also didn’t like it either.
3. This one is the one that made it on my list that I will never consider listening to a sales associate here again. They had recommended this «it girl» foam cleanser to me because it’s suppose to help tighten the pores using eggs. This foam cleanser completely clogged my pores on my forehead. Few months later, surprise surprise they had told me they had to «discontinue» that cleanser, I wonder why.
I’ve never had horrible break outs, maybe like 1 or 2 break outs during my menstrual cycle, but after coming to the face shop my skin is covered in scars, from all the break outs their skin care line (s) had done to my skin. My skin is now better thanks to a different store, but will definitely not come here again. The only reason why I even gave the review a 2 instead of a 1 is because there’s always ONE good sales associate who actually can either pretend to care about customers or actually does.

Yo, I don’t want anyone to misunderstand me but —
1. YES, I did walk into this shop. (Only to pickup gift cards for my friends).
2. I have no clue about any of the products they sell here, nor do I care.
3. I am not one of them — «Metro-​Sexual» dudes that try to pretty themselves up, or try to look like a Korean movie star.
4. No amount of crap that they sell here (could ever pretty myself up), because you can’t fix ugly! Lol!
Anyways…I basically came in here to buy a few gift cards for my lady friends. And if I am correct…“chicks dig this store?“
I must say, there is ample parking at the McCully Shopping Center so the access is very easy.
And may I say that the girl clerk who was helping me, was very helpful in hooking me up with a few gift cards.
I also wanted to say (and I don’t want to sound like a perv) that she was «easy on the eyes — if you know what I mean!» Lol!
But I guess if you work here, you would have easy access to their products. Lol!

I have been coming here since they opened their first shop in Hawaii many years back! Super popular brand of skincare/​makeup line based in gangnam, south korea that are used by many celebrities! I absolutely love their products because it caters to the asian skin and the prices are reasonable even if they have gone up compare to the lines that sephora carries… but what really matter is that it works with your skin and therefore, I highly recommend all their products if you are asian and have sensitive skin… korean makeup/​skincare are super popular in asia and now american lines are catching on by developing BB and CC cream lines… the faceshop are generous with samples and if you buy a certain amount you get free gifts… I was one of the first few to receive their black vip membership when they rolled out that program (got to spend a certain amount a year) and that has some advantage as well such as getting additional gifts, discounts or invitations to their events…

I have used their masks many years ago so I decided to give it another try while visiting Hawaii. The girls working here were really helpful and I stocked up on a bunch of masks. I find the quality and customer service to be better than Nature Republic.

The place looks super expensive. The price there is actually not very bad. The prices are comparable to other makeup places. They have plenty of face masks for $ 2. They even have sales sometimes.
The staff is usually very helpful and friendly.
The only thing that sucks is the parking situation.

While my sister was grabbing us drinks from Coffee & Tea, my dad and I stopped by The Face Shop to take a look as I never been there before.
The store is quite small, and there were about 4 workers who were all extremely friendly. I believe I interacted with all of them! One gave me a basket, one asked me if I needed help, one was telling me about a product, and one helped me with checkout. And they weren’t one to pressure or hover over you while shopping. So customer service was on point!
I felt sorry for one of the workers as my fob Filipino dad was asking so much unnecessary questions about their products. She definitely had the patience with him and was very friendly. Not a lot of people can tolerate that! So that’s a plus to this establishment!
My dad got a moisturizer, I picked out some face masks. I wanted to buy some makeup products, but they were out of stock on a lot of items :(But I really like how there is a tester for each product they sell.
When it was time for checkout, the lady asked me for my skin type. She gave me 4 samples PLUS a free rice face mask according to my skin type which is AMAZING!
I love their products and their service! My first time experience was a great one and I can’t wait to come back to try their other items!

I put off writing a review because when I really thought about it, I wasn’t sure how much I loved the Face Shop products. Over time I have bought so much from them but I was thinking — what are my favorites? Would I like this store so much if not for free Kim Hyun Joong products now and then?
the Face Shop has a knack for sucking you in time and time again with their sales, new store openings, and new products. It is a very clean, nicely set up store — no matter which location you go to. Probably will go to Ward or Aiea more often than McCully now due to better parking though.
I think what makes me not give it the five stars is that products get discontinued. I loved the strawberry body wash and it’s gone now… prior to that I loved the Plum… gone… I also liked this one foundation but eventually the darkest color was stopped. I do believe they have another type of foundation out now with that N25 color but there’s a part of me that fears trying it without knowing if it will still be there when I want to purchase again. I think there was a facial wash that I also liked enough to buy again only to find it was discontinued as well. :(
My favorite has to be their pen eyeliner — the Face It Extreme Brush Pen… love how it goes on and it doesn’t smear. Recently they got brown (other than black) — which I bought and this shimmery black — Maxx Eye Twinkle Pen Liner — which I also like. I also like their facial washing puff — the charcoal gray one. It seems to cleanse my skin better and I do notice when I use it vs. when I don’t. Green Tea body wash is nice.
Over time I have tried a lot, but the thing is… I still have them — they aren’t empty… so I know I don’t love it enough because I haven’t had to buy it again yet. But I have bought the items mentioned above more than once.
It’s a fun place to go… listen to kpop as you shop. They are always generous with their samples (which I have too many of!) and their reward card is good. Not sure if Kim Hyun Joong is phased out if I will be crazy enough to stand early in line for sales (I love his calendars!). I probably would be happy to go at the end of the day when the lines have died down.

The Face Shop is always so convenient to go to when you’re out having a meal with some friends and you just need a quick shopping spree — you can’t help it with the prices they offer!
I come here often to buy nail polishes because the prices do not exceed $ 7 (for special colors/​glitters). I’m used to paying for expensive OPI and other brands so the cheap prices and above average quality quickly pulled me in.
The staff here are always so friendly and suggest to me various products to use for different types of skin for cleansers, very helpful!
The only negative about this location is the horrible parking! The parking situation is a lot more manageable at the Ward Warehouse location.
I will definitely be back at the store though!

Love Love Love!
I’m so happy that they brought The Face Shop to Hawaii! I remember going to this place in Korea and fell in LOVE! Specially because nowhere in Hawaii sold BB cream, well until recently that is. Now all kinds of American companies are carrying BB cream products. Before the only places I could get it was when I went to Japan or Korea!
When I first went to the McCully location I thought it would be expensive compared to when I bought some of the products in Asia. To my surprise, everything was very decently priced! MORE LOVE LOVE LOVE! Lol.
The employees here are great too! They are all very knowledgeable about the product they carry, which is important for any cosmetics company! They are also very kinds and patient with customers.
Heard from the Facebook page that they are opening up a new location at Ward Center! CAN’T WAIT!

Shhh, I just infiltrated the secret society of beautiful Korean women!!! All their beauty secrets are in this little store in the McCully shopping center. Don’t be fooled by the size of the place, this store carries everything a Korean woman needs to look beautiful.
WHO? This store is geared towards Korean women, or those of us who wish we had beautiful skin like them. Ever notice that the mama-​sans on those K-​dramas look like they are the same age as their 30 yr old daughters? Ever wonder why a certain angry Korean woman looks like she isn’t a day older than 29 even though her daughter has got to be in her 20s? Ever wonder how come you never see ugly Korean women? Yeah. Me too. I think they must use some of these products…
WHAT? Your’e not Korean? Neither am I, but I’m pretty close. I don’t speak Korean either, except for bul go gi and bi bim bap.
WHY? Because I want to have flawless skin and be all sexy and beautiful like the bitches on those K-​dramas too!
WHERE? McCully Shopping center, next to Phuket Thai. I usually avoid this shopping center if at all possible. But today I snuck in through their front door to check out all their secret creams, lotions, makeup, and hair products which used to be only available in Korea or online from
up until last month. LOOK OUT FOR A SECOND STORE IN ALA MOANA LATER THIS YEAR!
HOW? These products are pretty cool. My favorite so far is the BB cream.
$ 28 MAGIC COVER BB Cream/​SPF20! What does BB mean? I don’t know because I don’t know how to read Korean. Maybe Beautiful Bitch? It «covers fine skin flaws through dense coverage… and adheres to the skin to help make-​up last for an extended period of time». I’m not getting any younger so I need all the help I can get. This product is AWESOME. I have huge pores, uneven skin, and (gasp!) fine wrinkles, and this cream does some magic. Choose between Light beige or Natural Beige; if you have dark/​olive skin, this might be too light for you. I put my makeup on OVER this cream so it works out just fine for me. No wonder this is one of their top sellers. It’s a good cream but don’t expect miracles!
There are tons of other stuff in the store too, check it out! Oh and GUYS! There is a small section for MEN in there too! The rest are for women:
HAIR products (gels, hair sprays, wax, etc.)
NAIL POLISH ($ 6)
FACE CREAMS and MASKS
HAND CREAMS
TOOLS (brushes, sponges, tweezers, eyebrow razors, etc.)
Don’t forget to sign up for your free membership card:
This morning I bumped into a Japanese guy that keeps getting younger every time I see him. I asked him what his secret was, and he said, «I like to go to the Korean stores, they have really cool stuff in there». What a wise man.
Kamsahamnida!