The Lock Up Self Storage

If anyone needs help finding a storage unit ask for Maryann! She is very helpful, she helped me find the perfect size unit for my type of storage that fits my goods/​supplies. Her expertise is amazing couldn’t ask for more, if you have any questions she will be glad to answer them. She knows what she is talking about and that’s what I consider as good customer service ! My storage unit is clean and safe and for a great price!. Thanks Maryann your a lifesaver!

I highly recommend this place to anyone who needs a storage locker quick and I hope you’re lucky to get Maryann she’s very polite and kind they got me a truck right away and even help me with the locks and very informative so if you’re in Waikiki check this place first before you go anywhere else!!! i love that they have a truck

MY UNIT GOT ROBBED AT THE LOCKUP!!! WE LOST EVERYTHING! 0 STAR RATING! FALSE ADVERTISING ON WEBSITE!!! Trying to file Class Action Lawsuit! paid for extra security which there is none!!! 3 STORAGE UNITS robbed in a row on the 6^th floor!!! Poor to NO video footage!!! HPD says inside job most likely!!! Corrupt employees!!! Poor customer service! false advertising on there website they don’t offer the up to 5000 dollar coverage like website clearly states when you first rent with them. No custom locks either. No free Van and free first month as advertised either! Only up to 2000 insurance coverage! The burglars came right in the morning before anybody was in office and cut 3 locks, robbed 3 units, they had security code and made multiple trips! Please don’t rent here! What 24 hour security?! There is NO security here! Don’t make the mistake my Marine friend and I made!!! we got robbed and only 750 reimbursement! We lost thousands of dollars in family heirlooms and electronics!!!

I’be been attending UH for 3 years and this place has been providing me with great service every time. The staff is helpful and friendly even remember who I am when I go back there. Mahalo to you guys!

Terrible customer service.
I have a unit here and after 2 months I am ready to get out. The staff is so unpleasant and rude. I dread going in the office.
Last time I was there a salesperson started chewing me out about how irresponsible I was about picking up my packages. Luckily, I had my phone handy and played it on speaker phone to prove I did what she asked and in less time than she asked. Instead of apologizing she just remained silent and ignored me.
Very frequently they close their trash can, so if you have anything to throw away you are out of luck. They have zero interest in cardboard recycling which takes up 90% of their waste.
Don’t go around lunch they always get the most disgusting food and leave it all over the counter.

My son is going to college soon but we needed a storage to keep his stuff in until he leaves after this summer. So the search is on for a self storage facility. He is an inspiring music producer so basically has some gear that needs to be stored in a climate controlled facility. That was the one most important requirement. I contacted several locations and finally came upon The Lock Up Self Storage. They were running an online special for $ 56 which was excellent for being near Waikiki area plus literally less than 5 minutes away from us. I read on their main website for this location that they are «100% climate controlled building». I called their number they had online for their Honolulu location (808) 942‑5533. This apparently is their main list number which goes directly to their call center. One of my first questions was whether or not this facility is fully climate controlled just to be sure. The agent looked up the location and confirmed that this is a climate controlled facility. So I went ahead and made a reservation.
We packed up all of the boxes and drove to The Lock Up. We were greeted by two people that worked there, exchanges our hellos then gave them our reservation. They told us they had the unit ready I had reserved. I asked just to make sure if the unit was climate controlled and to my surprise they said «NO» I explained to them that I had reserved a climate controlled unit, even told them that’s what their website said and picked up the brochure in front of their desk that stated their units are climate controlled. Of course there were no other units available in the size and price range that did have climate control.
This is absolutely FALSE ADVERTISING. They mentioned we should have called them directly but when I asked them their direct number they said that I still had to call their main list number since they did not have a direct number. Make any sense? Upset yet having already wasted our time and energy bringing the boxes over and ready to store it we went ahead and rented the unit without the climate control. We of course had to keep the boxes that required climate control.
We signed the paperworks and went to grab our boxes to place into the unit. As we’re going towards our unit there were items from another storage renter littered everywhere. We could even get to the unit they gave us. We told the office this and they had to move us down since we had no more time to waste waiting around for the other person to move their belongings out of the way.
This was a very unfortunate and upsetting experience we had at The Lock Up Self Storage located in Honolulu. Because of the blatant FALSE ADVERTISING from their online website, call center agents, and even their brochures, I would never recommend The Lock Up Self Storage to anyone. I hope in the future this business is honest about their descriptions and what is being told to the public. If they were part of the BBB, I would most definitely place a complaint immediately.

Thanks to Brandon Mesa, I had a very positive experience here. Their prices were the best in the McCully/​Kapiolani area, the structure was recently built and very clean, and Brandon was extremely helpful. I needed a place short term to store all of my stuff while my condo was being renovated. They can only reserve a locker less than 30 days in advance. I reserved my 10×10 locker about 14 days prior to my actual move in date. You need to buy a lock or bring your own lock too. Their lock, which is very sturdy, is about $ 10. I wanted to reserve their free moving truck, however their truck was damaged due to an overexcited renter who drove their 14′ truck into a 10′ clearance the previous day. Since their truck was unavailable due to damage, Brandon was kind and helpful to reserve a 17′ UHaul truck for me, at a discount that he negotiated on my behalf. Yay! My move date went smoothly, and Brandon was there to ensure that we moved in without any issues, and he asked how our UHaul rental experience was. Upon learning that we were misinformed that we had to return the truck by 5PM, he called UHaul on our behalf to ensure that the rental was 24 hours so we wouldn’t have to return the truck until 9:30AM the next day, not 5PM the same day, which I was relieved to hear.
They sell wardrobe boxes for about $ 15.00, glass kits, mattress covers, and all other moving accessories.
Ask for Brandon as he gets 10 stars for customer service! He went above & beyond the call for me, which I am grateful for! Moving is always stressful and he made my experience much more tolerable.

Never had any issues, place is clean. Staff is helpful, never had issues.
Units are clean as well as the common area.
Prices are competitive and reasonable

why dont they have a zero star rating? this place deserves it for this reason:
called them because their website states free move in truck. I called the local 808 number and it routes to mainland call center. The person answering the phone had a terrible demeanor and I felt like I was interrupting her. I asked about the truck and she said the only thing in her notes is that the free truck offer expires in september and she wasnt sure if that was 2012 or 2013. well if your website says free truck, that darn it, it should be a free truck… so deceptive. she said she would need my name and number and have someone local call me. here I am trying to give you my business and now I need to wait on you? I quickly ended the call because I don’t want to give my hard earned dollars (stripping is hard work ok) to some business trying to hook line and sinker me. I’ll go somewhere else

Miss-​quoted prices, and a huge waste of time.
stick with a storage place that isn’t a mainland company

This storage place is awesome!
The building is conveniently located on the corner of McCully and Kapiolani. Easy access from either street. The building is very secured with lots of CCTV cameras.
The cost of the storage units I found to be a little cheaper than Public Storage. The staff when I started my rental were friendly and very nice.
They have a convenient store where you can purchase all your packing needs and reasonable prices. They also offer a free truck if you desire.
The building is new and all the storage units are kept clean.
If you are in need of a storage unit and live in the Waikiki area, this is the place for you! The place is not huge so no need to go through a maze just to access your storage locker.
They offer an incentive if you recommend the place to friends or family with a $ 25 discount applied to your monthly rental. They also offer a website where you can conveniently pay for your storage locker on line.

The staff provides excellent storage solutions to it’s customers in need they incorporate values of integrity, honesty, respect for each other, cheerfulness, and friendliness. By treating each other, and us the customers this way. They provide much more than just safe, clean storage space for their customers. They provide storage solutions and have up to date security features as a customer this: Relieve stress and worry. Thank you Lock Self Self Storage!!!