Merchantsautogroup

Funny how I can get a car than total it but now it’s like pulling teeth to get another. Had 2 payments from there stilling paying on one for almost a yr but because it hasn’t been a yr and I don’t owe less than 13,000 on that 1 I can’t sign with my wife to make up the money. Absolutely disappointed. should of got a new one right away but waited till my wife was working to do so and because I did she can’t replace what was lost and the accident wasn’ the even are fault got screwed 10 fold on this

Yesterday, my girlfriend had a 1:30 appointment to get her headlight bulb changed. A quick and easy fix, right? Not if you are dealing with Merchants. Almost 3 hours later, at 4:15, she calls me and says they are just finishing up! Really??? 3 freaking hours just to change a bulb!!! I understand they were swamped dealing with other cars. But it should never take 3 hours to change a simple headlight bulb, no matter how busy you are. During the long wait, my girlfriend was informed that the wrong part came in and it has to be ordered again. How can a shop that has been in business as long as Merchants order the wrong part??? And it was such a minor part, how is that possible??? When they were finally done changing the bulb 3 hours later, Merchants tried to pacify my girlfriend by taking a lousy 10% off the almost $ 100.00 bill. That much for a headlight bulb??? Not worth the time and aggravation, especially for such a very minor repair. Stay away, unless you have at least 3 hours of your life that you want to waste.