2 Maids & A Vacuum

After buying a Living Social deal, scheduling became a nightmare. They literally never answer their phone and the voicemail box was full for the first several months whenever I’d try calling. Their availability is terrible; they typically make you wait 2 – 3 months before an appointment. Don’t plan on using their services for a party, as it’s unlikely they will be available when you need them. I finally was able to schedule but got no information about when they’d show up and they never asked for more contact info or anything like that. I asked what time they’d be there and got a very vague confirmation a week later.
After scheduling several months in advance due to their limited availability, I realized they had our address wrong and tried calling them and emailing them repeatedly before our scheduled time. It didn’t matter — they didn’t show up anyway.
I rescheduled the appointment (after waiting another week for a response email) and went out of my way to confirm it AND to confirm the new address twice. On the day of the appointment, I finally got a call 20 minutes after our scheduled time that no one was home. Turns out they went to the wrong address, despite all my emails with the correct one. I was told that they didn’t service that address on Saturdays but that there was a possibility they could come to the new address anyway and I’d hear back from them within the hour. I never did.
I emailed again a few days later and was able to get an appointment for a couple weeks later, the best availability they’d had yet. I confirmed the appointment and time and got no response. After 20 minutes of waiting, I could not get anyone on the phone to confirm what is happening. He eventually showed up 30 minutes late and without a vacuum, saying his broke at his first client’s house (it was 9 AM) and that for him to go get another one would take another 30 minutes. I told him to forget it, as I had to get to work. Upon arriving home, I was extremely disappointed by the quality of the work that was done. While it wasn’t terrible, it wasn’t what you’d expect from a professional housecleaning by any means. Our downstairs bathroom was ignored entirely (!!) and there was still a large amount of dust in the living room and food debris in the sink. At this point, I just hope they’ll give me a refund, as I can’t bear to deal with trying to get them to come back again.

45 minutes before they were to be at my house, Mary called and said I was out of their service area and would not be coming. I pointed out that I had been in touch with them for weeks about this appointment. Mary acknowledged this fact. [I had purchased a Living Social voucher which stipulated 20 miles of 77 010; my zip is 17.34 miles] Mary insisted that they were right and she would email me the information to show me that she was not lying. Guess what??? No email. I had planned my day around their arrival and cleaning my house. From other reviews, obviously this is not a company you want to do business with. If they are this unreliable, I shudder to think of the cleaning job they would do.

This is BY FAR the worst service ever. They missed the first appointment even though i called and emailed to confirm. Then i made another appointment and they claimed they came but no one answered which is HIGHLY unlikely as I had two people here specifically waiting on them. Then again today they were supposed to come. I have two people here waiting again and they are no shows. I even left work to come home and wait to be sure and once again they disappoint. I will make sure I tell every single person that ever asks me about maid service that this is definitely one to steer clear of. I would be so done with them had I not bought a voucher that Living Social refuses to refund my money on even though they are a total bust.

I purchased a LivingSocial voucher and have had no success booking the appointment. I have emailed and left messages several times and no one has responded. Don’t waste your time.

I redeemed a Livingsocial voucher last Saturday and I have to say it was absolutely horrible. From customer service to communication to the actual service. As soon as I bought the voucher I tried calling several times and nobody ever answered the phone. They finally replied to an email I sent on Sept. 24 saying their earliest available date was Nov. 3^rd. I sent another email on Oct. 31^st wanting to confirm my appointment and asking for more specific details about the service (since nobody answered when I tried calling again) — at what time they would be there, how long it’d take, could we stay or leave the apartment, etc. I got a replied the next day and all it said was «8−1». Somebody called me Saturday morning and I told him what a terrible customer service they had. I asked him at what time they’d be there because it was already 8:40 am. He said sometimes between 8 and 1. I told him about my email and all the questions I had asked and the response I had received. He also told me that I needed to pay for taxes and leave a tip.
They finally got there at 10 am and I showed and explained to the girl what I’d like done — bathrooms, kitchen, floors, vacuum, clean the blinds and ceiling fans, etc. When we came back home they were gone but upon further inspection of the apartment we were very disappointed on their job. There were dirty dishes on the sink, the trash cans around the house and bathrooms were not empty, the kitchen floor was dirty and didn’t seem to have been mopped, the baseboard in the bathrooms were dusty, the ceiling fans and blinds were dirty and overall the apartment didn’t look much better than before they came. Sadly I paid for the taxes and left a tip because we were going to be out (had previous plans) but I regret doing that because the service was just terrible. I want my money back!!!

Agree with the one other tipper so far… They don’t respond to calls (you can only book by email — and then allow themselves 72 hours to respond!!). I booked them to come today, but was never provided a time that they would show up? So I’ve left them a voicemail, am waiting at the house, and not happy. If they’re a no-​show, I will be LIVID as I have a big party at my house tomorrow. Will update this review later if they show up.
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OMG! They were a no show! Total no show! Didn’t answer calls. I emailed that «I’ve been waiting for 3+ hours» and to «call me ASAP», and an hour later had this response: «staff got into accident. Will need to rebook.» First of all: I call bull*#it on that one! Second, they didn’t have the courtesy to call me?!? Third, I see someone else Unilocaled today with a terrible experience, but s/​he didn’t mention anything about an «accident». Fourth, my day revolved around this appointment. I had to stay home waiting on them, so it killed ²⁄₃ of my day. Color me LIVID! I now have a dirty house to clean in the morning before entertaining. I am irate. Do not use this company.

I didn’t even get a confirmation until that morning that they were truly coming out. I got a phone call prior saying it was an additional $ 30 for ‘out of area’ fee. I called the day after redeeming the Groupon and they said this was not a problem since I am 1 miles out of their mystical range. I also was told about the taxes then and never prior. Then I’m told that the 2 hour cleaning is actually just 1 hour and 2 maids. This is a joke since they clearly advertised 2 hour cleaning. I cancelled them before they ever showed. This is a scam… stay far, far away. Hopefully this and other negative reviews will sink this disreputable company.