Amazing Lash Studio

After a few unpleasant front dest that I have dealt with at other locations, this location was amazing. From front desk and to the tech that did my eyelashes. I will come here a lot more often and will sign up for the membership. Front desk was very welcoming and talkative and very helpful and guided me to the new eyelashes that I LOVE. It was my first time so I was nervous but I feel really comfortable when I walked in. I had Trina who did an amazing job. Absolutely love my lashes and I can’t stop looking at them. Really recommend this location to everyone.

This place does not even deserve one star. It is a complete nightmare!!! Every single location. The staff is always unbelievably rude, unorganized, and trying to fish money out of your pockets any way possible.

Thank you Trina. You did a great job on my lashes! I may even mix-​in a few colored ones next time.

My stylist, Kayla, is the reason I keep coming back! This was a new location and it was a pleasant experience as usual. She has the hands of a magician! I highly recommend her & will follow her to any site. This new location has better parking, more restaurant options and near a grocery store.

I had a gift card for a set of lashes. Had them applied on ¹⁄₉ and here today to have them taken off on ¹⁄₁₇! Stuck together, cross crossed, falling out daily, and stiff, etc. A very novice job! Don’t use, big waste of time!

I came here to try out eyelash extensions because I had a formal event coming up and I can’t apply false lashes for the life of me.
The full set, first time application took me 1 hour and 20 mins. It was awkward having someone poke around my eyes for that long, but the result was worth it. There At first, I wasn’t sure how I liked the new look with the lash extensions, but now I am addicted. I have gotten numerous compliments on my lashes and the best part is that I never have to wear mascara!
I went in to get a refill after 4 – 5 weeks, but my lashes still looked good. It took about 50 minutes.
Warning, it’s not cheap to commit to eyelash extensions. For me, I will keep it as my guilty pleasure.

So this review is overdue, and I usually won’t go out of my way to post a negative review, but I’ve had multiple bad experiences at this location. When I booked an appointment for my aunt for the first time, they put me on hold for over ten minutes. I ended up just calling back later. And when the receptionist picked up again, she was still finishing up a conversation with someone next to her instead of directing her attention to the customer. I could hear the whole conversation through the phone. She finally booked me for an appointment, and we went into the studio the following week. The studio was clean, and had nice décor. When we got there, the the girl at the desk just handed me a clipboard and started talking to another employee. The girl who did the lashes for my aunt was nice, and it took about an hour. The second time and third time I tried to book an appointment for myself, I got the same apathetic and indifferent attitude. The receptionists are always chatty and are sometimes very disrespectful on the phone, and sometimes in person. I’m big on customer service, so I hope management does something about this.

So I got a groupon as a gift to have my lashes done. My technician was Trina and was very nice. I wish she explained to me every step that she was doing and given me more tips on care of these lashes. I did tell her before she started that this was my first time.
The waiting area sofas could use a bit of cleaning. When I got to the room it was a bed that had medical paper laid on top. It also had a crumpled blanket that seemed to be used already. The room is a bit chilly after laying still for a long period of time — when the technician noticed that I was getting chilly she offered the «used» blanket next to me. I opted not to use it.
In the end they offered me the membership package and I did decide to participate. I however will be trying another amazing lash studio for my refill.

LOVE this location! Ting is amazing — I see her every 3 weeks and she always does a flawless job!