AT&T

My husband and I stopped in here twice in the last several days because we needed to upgrade our cell phones.
Since AT&T is migrating their plans from contracts (with subsidized phones) to no contracts (with an installment plan on the phone), we needed to do a little bit of research and then the essential back up of our iPhones (since they no longer migrate data, either) before we took the proverbial plunge. Since we’ve also always signed a 2-​year contract, I needed to do some research on the financial advantages of dropping that (particularly since one of our lines had the old grandfathered unlimited data plan).
A visit here on a Friday afternoon had us in and out in a snap. There was an abundance of associates that were available and we could have had our choice of whomever snagged us first, frankly. Hard sell to try to get us to change our plan. This was when we learned about them giving us pretty much an «empty» phone and we absolutely needed a back up of it somewhere other than on the old phone. Okay, we leave and resolve to hit them up on Monday, figuring that weekends will be way too crowded and Mondays will be much more civil.
Count me wrong! Monday morning was bustling, but part of the reason why was that they had a fraction of the staff available. So why the 4 stars? Because once we were helped, it was quick and painless without the pressure or sell to change our plan. Praise the Lord! I didn’t want to change it anyway and I got tired of hearing about how we needed to –
After fiddling around with multiple devices and tablets for about 15 minutes, Luis assisted us quickly and skillfully. Both hubby and I got new iPhones 6 models and we were out and on our way. No haggling, no suggestions to change anything, so attempts to get us to purchase cases. What a pleasure!
We needed to come to this particular location because we wanted to trade in our old iPhones for a credit and get a newer one on that SAME day. The only way to do this is at an AT&T retail store, and this was the most convenient one to our home.
This location does have a huge display and selection of phones and tablets from which to choose; I would, however, suggest going in here more towards the end of the week because they seem to be staffed better then (or maybe it’s just later in the afternoon). Be aware, too, that traffic in this area can get crazy congested. Plan your entrance and exit route strategically because it could have an impact on your sanity.

Brad was so friendly and funny. He really knew how to convey complicated information in a simple format. I love this at&t store, great service.

My iPhone 4 is cracked so I went in to get an upgrade. I am still on my family’s family plan. My dad recently went to upgrade his phone at an AT&T store in Austin, TX and they said we are eligible for the same upgrade which is an iPhone 5, 6 or 6+. It would just add about $ 25 to our monthly bill.
When I went to this location yesterday, they told me it would cost me $ 750 for the phone and they would have to charge me $ 70– $ 80 in taxes. I didn’t understand how they could charge me taxes that day without me buying the phone the same day. I also didn’t understand why it would cost me $ 750 to buy a phone there when I can buy on online for under $ 200. I was confused and trying to understand but the man that was helping me just said there was no way around it. I was trying to explain the deal my dad had received in Austin but he seemed annoyed and when I left he just went back to playing on his phone. This location will not be getting my business.

Would be no stars if that was possible. Terrible service. Guy who met us at door immediately vanished. Asked 2 others for help and they directed us to the guy who’d disappeared, then just stood at the door chatting and playing on their phones while we got no help, getting increasingly upset. Finally guy 1 returned, acted surprised that I wanted the phone I chose, then told me it would be «a week or two» to get an iPhone (it’s not like it’s Christmas time, it’s March!), and that I’d get a better deal at the Apple Store. Worst marketing, worst customer service, worst salesmen. Will never go there again.

From my past experiences at the stores near my house and work, I kind of gave up on my options with AT&T Wireless. Once I stepped into this store, it quickly changed my perception.
While I was doing errands in this area. I recall an AT&T near Spring Cypress Rd on Tomball Parkway from awhile back. And, I was right. Glad to see the store is still here.
As usual, I was greeted by a bunch of friendly staff. A salesperson named Bailey approached me with the standard lines. I told him my frustrations with my GoPhone signals and wanted something better. But I didn’t want to start a new contract because I have few months before my obligation with T-​Mobile ended. He pulled out a chart and showed me my options. Once I mentioned that a family member was willing to let me join the family plan, but that person was out of state. He quickly jotted down some info and told me a smart way to make it happen.
The process took a few days. Thanks to his coordination and thinking-​outside-​of-​box attitude. I got my iPhone working again with more powerful signals than T-​Mobile and GoPhone combined.
Like the idiom «third time’s the charm» said; I wouldn’t have such luck to meet a smart salesperson like Bailey who had the vast product knowledge. I can’t say I will be back, because everything is done over the phone and on the internet. At least, I give AT&T Wireless 2-​thumbs up for their over a decade of consistent mobile phone service.