Budget Rent A Car Iahwc

I was going on a road trip and didn’t want to drive my own car. So I went online and looked for a rental. This location happened to have one of the lowest rates so I decided to go with it. I rented an economy car, but when I got in, they gave me a Mazda MX-​5 instead, which is a bit bigger so I didn’t complain. I did have to wait a little while before they gave me the car because they actually had to wash it and clean it up prior to giving it to me. Once the car was ready, I did a visual inspection and noted any damages and went on my way. One week later, I was back and returned the car. I did have to wait a little bit to return as well because they only had one person working the counter (both during pick up and drop off). I know you see two people behind the counter in one of my pictures, but only one of them was actually working the counter (the woman on the phone).

I booked a 24′ moving truck online through Budget’s website. I received two confirmation emails about the truck. When I showed up to get the truck on our moving day, we found out that they don’t even have any trucks. We were super unhappy that nobody from their office checked our reservation or called to let us know that they actually don’t have trucks. In a scramble, we had to drive to the Uhaul in Meyerland to get a truck in time for the movers to help us load the truck. Two days later, I found a $ 50 charge on my credit card from Budget. They must not have cancelled my reservation. So I had to go through the hassle of calling the 800-​number to get my money refunded (in 5 – 7 business days!). Very unhappy.