Carl’s Jr.

Customer service is terrible! The girl at the to-​go counter cares for nothing. I’m just wondering if there’s any manager at this location.

place is abit disappointing really. the cashier one time i went there didn’t ring up my drink that i ordered so i got it free. the customer service was little to none so we have to ask for everything that was missing in the order.

The people working here are rude. The food sucks. I know it’s a fast food place, but this was probably the worst fast food place ever. It seems like an awesome place to go because they have a large selection of burgers. But don’t waste your money, you will be disappointed. Maybe it’s just this location!

Terrible place! Don’t waste your $$$$. Staff here is rude and unprofessional. The food is not any better. I’m surprised this place is still in business. Go across the street to Whataburger or anywhere else.

I grew up enjoying Carl’s jr while living in California, so I was excited when they opened stores in Houston. I’m not too fond of this location and their service. Even if there are not many customers in front of me in the drive thru, I still end up waiting a while before getting my order

Gave it a try when it first opened… ehh, it was «OK». Went back tonight for a second try, and it was horrible. Horrible! Service and food sucked. I asked specifically for no onions on my #1. How hard is that, right? Well, my burger had onions on it. Couldn’t even take a bite without it falling apart, and I won’t even mention the mustard overkill.
Both tea machines were completely empty (UGH) which is a major pet peeve of mine when I go into a fast food restaurant.
Overall, 1 star. I will not be back.

So I just tried the famous star combo and it was ok. The burger was ok but I much rather have a whopper or a whataburger! The fries sucked! The fries were dried, no flavor, and not even crisp. On the plus side, the restrooms were clean and so was the dine in area. But I’m given this place a 2 star just because I was not really pleased with the burger and fries.

Wanted a burger for lunch and this place has a varied menu, so I decided to stop by. I didn’t have a lot of time and there was no body in the drive thru, so I went through the drive through and ordered my hamburger. Service was fine, the person on the headset got confused when I asked for a bottle of water, but that wasn’t ridiculous.
It go ridiculous when I pulled up to pay and they had my hamburger ready. Ok. So my food definitely wasn’t made to order. So I took the food back to my office. When I got to the break room, ready to eat, I opened the bag and gnats flew out! When I peeked inside the bag there were baby roaches crawling all over the fries and hamburger. Needless to say I threw the food away and called to get the money refunded to my account.
As a veteran of the food service industry it is disappointing to me that there was insects in my food, but I understand that sometimes these things happen, so I wasn’t super angry. However, when I checked my account later that day, I then found out that I not only paid for my infested food, but also someone else food. That was really the cherry on top!
If you want to risk going here, that’s the decision you get to make, but this was my experience!

Don’t waste your time with McD’s or any other fast food burger joint if there is one near by you

Horrible. Horrible. Horrible go somewhere else… Nasty fry and horrible food and service

I was lucky enough to go during their grand PRE-​opening yesterday where they were giving away free combos if you bring their VIP flyer.
The place was packed. It was almost like walking into a club because they had «bouncers» letting you in only if you have the flyer. Cars circled the building and the inside was a crowded mess hall. Fortunately they purposely overstaffed so the service was quick and friendly.
I tried ordering a chicken sandwich but they completely ran out of chicken… what? lol So I ended up ordering a Big Carl with fries and drink. The burger did in fact live up to it’s name «big». It had two large patties with melted cheese and lettuce. Definitely has a distinguishable taste that separates them-​self from other fast food chains like McDonalds or Whataburger. The fries were good and the drink came in a giant cup. Very well worth it… but I didn’t feel so good afterwards. Can’t say it was the best burger I had but it wasn’t bad.
The location is so new that it is not yet locatable on their website.
If you plan on going here, wait until the hype dies down a bit. The place is crowded during lunch and dinner and you will be waiting in long lines.