Conference Technologies

UPDATE: They are issuing me a refund. Another testament to the nice people who work there, even though they couldn’t help with my repairs.
Part 1: shame on me-I’ll update this if necessary later. For now, I’m dissatisfied with my attempts at having repairs done. I have a Sony dat machine. I’d had it repaired before and it stopped working again. Needed a new power supply which sony no longer has. So, I called here to explain all of that to the repair department before I even considered bringing it in. I specifically said I didn’t want to pay just to find out that they couldn’t fix it either. I gave the model number so they could research it. The tech said he thought he could fix it, that if he couldn’t he wouldn’t charge me. He couldn’t fix it. Said he couldn’t get the parts. I reminded him that we already had that conversation before I brought it in. That I didn’t want to pay to hear the same thing I’d already told him over the phone that someone else said. Why did he tell me to bring it in anyway? Said he thought he could work on it, find a solution basically. He ended up doing some things AROUND the problem that did not help the problem. Since he did something, I reluctantly paid the $ 100 to have my unit still not working. Had to buy a new one. Technically, I paid the $ 100 upfront, so he didn’t charge me any extra for whatever he did. Part 2: it’s my fault this time, shame on me– gave him a mini disc player. Same speech. Paid the $ 100 upfront which is deducted from any repairs made. Weeks go by, no contact. I finally call and he asks why I haven’t picked it up yet, they do not like when people leave units. Tell him no one called me. Anyhow, he couldn’t fix it. Cleaned the laser. Told him I did that before I brought it in, I don’t want to pay for that. Told him that based on the last experience, I should get a refund on the second $ 100. Should not have 2 units that I asked about in advance and was still told to bring in but neither could be repaired, and have to pay for both of them. I’ll take the loss on the first one, but I tried to prevent this both times. I understand that maybe you have to see the equipment to know if you can fix it, without parts especially. Both times I was told he thought he could fix it anyway, so I brought them in. I almost feel like it was a scheme just to get the automatic $ 100 then say it can’t be fixed. I explained this to their receptionist when I picked up the 2^nd unit, and she said she’ll relay the message and see if I can get a refund. Now I can’t reach anyone there. If this gets resolved, I’ll update. Only giving 2 stars because everyone has been very nice so far. Otherwise, be very wary of having older equipment repaired there.

IAV carries pro broadcast gear, keeps ours running and provides extremely good support services for duplication and repair. A Houston production community mainstay! Big shout out to Moses.