Courtyard by Marriott

Phone in room did not work. I had to call the hotel front desk from my cellphone.
The clothes flatiron was stained. The front desk manager said that there was no one to bring replacement flatiron to my room. He asked me to come to front desk to pick it up.
When I reach front desk, he said he did not have any clean flatirons at this hotel. Why did he ask me to come down to the front desk to tell me this?
He said he will check nearby sister properties to see if they have a clean one. It has been a long time and no response from him.
Poor service.
I frequent Marriott properties. This one is not up to Marriott standards. How did this hotel become part of the Marriott chain? Does the Marriott group have quality control processes and standards to weed out or improve such poorly run hotels?

Won’t be staying here again. Rooms were dirty upon arrival. Fitness room (2 treadmills, 1 bike, 1 elliptical, free weights up to 35#, 1 bench) is crammed. Maids never vacuumed during the stay– which is no surprise because I walked passed one sitting on the stairs blasting music from her iPod. Just straight chillin.

I’m not sure how people are saying these beds are fine. It’s midnight and hips and shoulders are numb. Very disappointing since it is in a perfect location and staff is very nice but I will not be staying here again.

I sent my second team down to Texas for training and they had a much better experience. Booking the rooms was much easier this time around. And everyone got a little gift basket in their rooms!

I’d even go 2.5 stars maybe.
Upon checking in the clerk didn’t tell us where our room was so we ended up taking a wrong turn and walking 2 of the 3 floors looking for the room.
Ice machines are sometimes not working necessitating taking a trip to another floor and the opposite end of the hotel.
The room was clean but there was some refreshing needed as noted in the photo of the wall sconce near the bed with a very large (water?) stain on the shade.
The AC was noisy and the cover to the AC opened up once on it’s own but stayed shut once I closed it a second time.
The 2^nd floor common areas seemed unusually warm and humid although the outside temps were only near 80.
Parking is behind a card activated 6 foot gate in a fenced in area.
The free Wifi was reasonably fast.
Overall I’d look elsewhere.

For my wedding I reserved several rooms in this hotel for out of town relatives. The overall service, cleanness and basics were ok, however I was very disappointed when I requested them to give a welcome package to my guests and some got it while others didn’t. It was very weird that there unable to complete this simple task. Another issue with the hotel was the internet access that was crazy in the hotel’s desktop. I could not print a boarding pass.

Have now stayed at this location twice. Great locations out of the heart of the Galleria Mall area, about 5 miles. If you pre-​book and pre-​pay you cut about $ 130 off the rate, so this hotel is truly the best value deal in the Galleria area where most rooms run close to $ 289 night, you get this room for $ 149 which is spectacular value for the location. Lots of restaurants and shops right around this area and if that is not enough a 5 minute drive and you are in the Galleria mall district. Would definitely be staying here the next time I visit Houston again.

Again — a hotel is a hotel is a …
So I don’t look for a whole lot. Usable internet. Quiet, comfortable room. And a gym that’s workable.
The beds are just fine. The gym is workable. And the internet access is fast enough. And the location is close to the freeway and plenty of dining options.
Where this place falls down is the noise level on the AC. It sounds like you’ve got a 737 in the room. It’s insane. So your choices are to leave it on at night to be comfortable, or have peace and hope it doesn’t get too hot/​cold over night.
On the whole there are worse places to stay and better places. Honestly — just fix the AC units and this would be very good hotel.

the wifey and i was just looking to have a weekend to ourselves to have some relaxation. Through searching she found this hotel at a decent price. I will say this was worth every bit of it! the décor is very up to date and the staff was ver pleasant. I would stay here again.

Nice, clean room, super comfortable beds, courteous, friendly staff. We stayed at this Courtyard for a weekend. The location is right off the Sam Houston Tollway, and a few minutes away from IHOP, and a Target store. Location setting seems industrial, or business related, but our stay was quiet, and fun! The indoor pool area is nice, and warm, even during chilly weather. Satisfied with this property, and would stay again if I get back to Houston.

I usually have good experiences with Marriott hotels and this one was not an exception. We had a big wedding party in town and they let us stay late, be loud and have wine/​beers in the lobby one night w/​o complaints. The hotel was clean and parking was ample. It is close to bars 1 block away which you can walk through a well lit parking lot. I would stay here again if I needed to visit this location.