Cypress Family Practice PA

Pros: Dr. Hoang has a great bed side manner. She’s very friendly & made me feel comfortable & at ease. I also appreciated that she wasn’t pushy at all with extra tests/​shots/​exams– if you’re not interested, she will immediately move on.
Cons: Expect a long wait time. I waited 1 hr 15 min for a routine check up & 30 min for a vaccination. Both appointments scheduled for 9:30 am on a week day, so I suspect the weekend is even worse. Dr. Hoang seemed to be in a visible rush to get my appointment finished & move on to the next patient. Compared with my old doctor at Kelsey Seybold, she didn’t spend much time asking questions about my health/​lifestyle, & she skipped some of the routine checks that usually come with a physical (breast exam, etc.). Also, the receptionist is very rude.

Doctors are alway great. Receptionist is always rude. So sad how the front area hurts the business in that way. She needs to change jobs, clearly she doesn’t care.

Both doctors are great and caring with me and my family.
The reason for the two stars is due to the front desk employee who is always to busy to actually listen and assist. This is a problem when describing what you want an appointment for, following up from previous doctor visits, or answering questions about insurance.

Love Dr. Hoang! She’s very personable and caring and truly spends time with you. I don’t, however, like that she’s «anti-​prescribe» when it comes to anxiety medications. I’ve suffered from two different anxiety disorders for many years now (and can easily be proven by looking at my medical records from my previous psychiatrist), but that apparently does not matter. If she did, I’d absolutely give 5 stars! My husband sees Dr. Ngo and really liked him as well.

I was referred here by my SO’s family, who all go here. Dr. Hoang is super nice and friendly and patient; however, she didn’t put much effort in to solve my problems and her staff is horrendous.
I went in because I felt like I might have been getting a UTI, I was having sharp lower abdominal pain and problems pooping.
I explained everything to the doctor, and she said I’m probably just dehydrated and gassy. I was drinking a lot of water, though, because I thought I had a UTI. She had me do a urine sample to check for infection. She also prescribed antibiotics without being sure I needed it. 7 days worth. After 5 days of taking the antibiotics, I felt nauseous, fatigued, had massive headaches, and had more trouble pooping. I called her, and she said, «oh, actually these new antibiotics you only need for 3 days. I prescribe 7 just because people are used to it.» Not only did I have to pay for more pills, I was physically ill. Then, I find out my urine sample came out clean, so I took the antibiotics for nothing. I guess better safe than sorry, but my pooping problem was exacerbated.
The lady at the front desk asks me to pay. She didn’t even know how much to charge me! She checked her list, but she wasn’t sure which one went with my insurance. I’m pretty sure she pulled an arbitrary number out of her ass, some $ 56 and change.
Weeks later, I get a bill for $ 125 for the visit and $ 400 something for the urine test. What? And the claims address for my insurance on the bill is wrong. I call my insurance to hear they hadn’t received a claim yet. So I call the doctor’s office and ask them to send it again. I receive another bill for the full amounts, so I go to the office to straighten things out. They made me wait almost an hour before speaking to me, and I was the only one in the clinic. The girls at the desk then tell me they already filed it but can’t send another claim because it goes from a third party company. The older lady says to the younger under her breath, «just do what she’s asking.» I’m not sure what that’s supposed to mean.
I’m still getting billed $ 125 for the visit (where did my $ 56.46 go?) and $ 413.25 for the urinalysis. I recently went to Quest again, and they said a urinalysis shouldn’t even cost that much.
Dr. Hoang is really nice, but I will never go to this clinic again.

I’ve been a patient of Dr. Ngo’s for a few years now. He is very friendly and attentive. The office is always clean and neat and they have a little area with toys to keep the kids entertained while in the waiting room. Even the MA/​nurse who takes the vitals are friendly as well, I’ll continue to go there as long as I live on this side of town.

Dr. Hoang is nice and patient. She is very good about explaining things and will answer your questions. I have been seeing her for a couple of years now. The front staff are as you would expect. I have had issues with getting paperwork and things and the lady that answers the phone ALWAYS sounds angry. I will still keep coming here though because of Dr. Hoang :)!

Dr. s Trey and Carlotta are fantastic. They specialize in lipid management. I can’t say enough about this office– friendly and helpful staff– even when your insurance is uncooperative.

To say that the lady at the front desk was rude would be an understatement.

Doctors Hoang and Ngo are nice but the Vietnamese lady in reception is so impolite and rude. It seems like she is not happy to work here. Maybe she did not get paid enough.

After my family physician retired, I panicked. And then went through about 3 doctors that were NOT a good fit before finding these guys. Cypress Family Practice is comprised of two doctors who happen to be husband and wife. Both are personable, competent general practitioners who will always make time to listen to you. Unlike other doctors I’ve seen, they have never ridiculed me for using herbal remedies, and they’ll always explore what has worked in the past (or hasn’t worked) for a particular problem. Both are very down-​to-​earth and haven’t developed that God-​complex that so many other docs have.
Their staff is also friendly and down-​to-​earth, and will do their best to work you into the schedule in an emergency. I’ve always gotten same day appointments when requested, and even on those days, never had to wait more than 15 – 25 minutes to be seen by the doctor. The office itself is clean, comfortably lit, and actually has interesting magazines! They are also very kid-​friendly.
Also: how cool is it to tell people your doctor is Doctor Ngo (pronounced «no»?)???