DHL Worldwide Express

If possible I would give zero stars. Spend any extra money to use any other delivery service. They have policies where they will essentially double your duty charges by paying on your behalf. When I called to question a bill I had received they said that was their policy. I had no notice of their policy, or even warning of any bill, yet they were able to contact me the day before delivery. This company is a bottom feeder in the courier world.

If u have any important documents or any other packages I wouldn’t recommend this delivery service, all what u expecting won’t b happen.
I have a package document that I need to submit to government, been called n made appointment delivery. Off from work and see what happen? They just didn’t call n keep promising that the package will come to the door!!! Which is just LIED…
And today I’m still wait this doc.
Paid money but no service

I would not use this company, if I were you. A parcel coming from the UK sat in customs for almost three weeks — NO notification from DHL as to why. When I started serial calling them trying to find out the status of the shipment, they said they had robo-​called me once about the status (that customs needed more information). I never received any such automated call. They did admit that it was only one attempt (in three weeks!) Then, because of the time delay, I needed to change the delivery address. I notified them on the phone, when I gave them the required customs information and sent a follow up email. Not happening. No one knows where it is.
SO not worth the effort and time involved! Lady on the phone could have cared less. Said she couldn’t help, but have an excellent day. WTF!
Read the other posts.

If you are importing packages from other countries and don’t live –IN– Houston, I would suggest trying to select a delivery company other than DHL. DHL as a German company is surprisingly inefficient and it comes as a shock that the Germans whom can build a Volkswagon, Porsche, BMW or Mercedez can’t manage to deliver a package.
One of our primary residences is 89.9 miles from this Houston based distribution center, in College Station, Texas, Aggieland, home of Texas A&M University (and the 2013 Heisman Trophy, ahem.) We ordered some clothing from Japan and online tracking shows it leaving Osaka Japan, arrives at hub in Hong Kong, arriving in the US, then Texas and then it gets crazy.
For the last week DHL was been driving 179.8 miles round trip trying to deliver this package to our home and instead of leaving a slip to sign after the two hour journey (one way) they just keep taking the package back to Houston every day. DHL has driven at least 897.5 miles with our clothing without ever bothering to leave a note for us to sign to receive the package. Perhaps the Germans have so much confidence in their own vehicles that nearly 1000 miles of driving doesn’t matter but when it comes to a delivery company being competitive in the US. Well, maybe that’s why DHL isn’t doing so well in this part of the global market.
To their benefit the telephone support is really good which is why I am giving 2 stars, but our clothes as we were just told are at this distribution center in Houston, when the driver could have just left a slip the first time without having to drive back and forth, now five. By the time we get our package it will have logged over 1000 miles of travel just within a 90 mile radius. So wasteful.
In retrospect we should have had DHL just deliver to our local UPS office and then we could have just picked it up ourselves. Hope the cloths are as nice as expected. ;)