Dogtopia

5 stars well deserved. It’s hard to find a good groomer for Golden Retrievers. they do an awesome job! Their prices are incredible. My 80 lb fur ball comes back smelling and looking amazing every time. All of the staff are extremely friendly and seem to have taken the time to get to know my dog over the past several appointments. I absolutely suggest bringing your dogs here! :)

My dog liked going but one I complained about the fact that she came home smelling like urine and I was practically scolded at. I also so recall one time I pulled in at 7:01 and buy the time I walked in it was 2 minutes after and around 7:05 after standing there I was scolded and as they close at 7 pm (been going there a year so i knew that). I get it but I feel they were just rude about it. Houston traffic can be rough. I’d rather just get charged extra than be scolded at. I took a break going (been over a year) and went to the pooch pad ever since. It’s been great there. No issues over the last year. I just called to do a single day at Dogtopis as I had to drive that way anyway and was told they would not take me back as a client since I complained about the bath… the manager had put a note in the system…

Our pup loves Dogtopia! Maybe too much, as he seems to like it more than being with us at home. We also enjoy the online app with camera’s to check in on him during the day. The grooming and bathing service is top notch. We know he is in safe, capable hands, and will come out with a perfect schnauzer cut. If we take him to the local pet supply stores for a grooming he appears scared and traumatized. That is not the case at Dogtopia — he springs out happy and playful every time. We thank all the staff at Dogtopia for making the raising of our puppy so much easier for the past year.

This place is the best! Our dog leaps out of the car with excitement everytime we pull up.

We love Dogtopia but our dog loves it more! Every time we take her to daycare she leaps into the door — so excited to see her friends. When our pooch comes home she exhausted from a day of full on play. We have been taking her here for months and the staff have been nothing but friendly, informative, and interested in the well being of our dog, Queenie. We know she’s in good hands when we leave her there and the staff are always pleasant and smiling both coming and going. We highly recommend Dogtopia to anyone with a social pooch.

I took my dog there for doggy care numerous times. I finally took her for overnight boarding for 2 nights, and my dog hasn’t been the same since. I
constantly checked their cameras to see how she was «playing» and they maybe had them on for 3 hours out of 48. They said they were supposed to be on constantly when dogs were playing. I called to check, and they said they were on, while I was clearly watching the screen and they weren’t. No it wasn’t my internet connection cause I had a friend check from another computer as well.
Finally, when I went to pick up my dog I heard her crying in the cage (she has a very distinct cry) and then I heard someone yell and hit the cage. She came out with her tail tucked between her legs, and still to this day months later every time I go to pick her up she tucks her tail and runs away.
Before I took her in, she always ran over to me when I called her name. She ALWAYS jumped on me and tried to essentially jump in my arms but now she runs, and cowers down if I try to pet her.
Whatever they did to her has taken a huge toll on her personality and I will never take her back. I would strongly suggest you watch the cams, or find elsewhere because I will not use them again.

I’m done taking my dog here for grooming. It’s been 3 times that they’ve cut his nails too short too the point were it uncomfortable for him and today was the worse. He refuses to out any weight on a specific paw. Groomer didn’t even have the guts to come out and apologize or explain what happened. Instead, one of the techs gave me some half ass excuse and made my dog sound like a hypochondriac whose just looking for attention.

This review is long over due. I have to agree with Maria P. I used to take my dog here for grooming until another accident happened and they blamed it on the dog. This was the second major issue and I had enough. I should have changed groomer the first time, but wanted to give them a second chance. When I brought the matter to management she seemed as clueless and started to give me a number of reason as to what could have happened. I honestly believe they could have done a better job and were less concerned about losing a great customer. I have since found a new groomer down the street that is amazing and always nice to see the owner getting to know her customers.

Had to stop taking my dog here. There are too many dogs in the playrooms. Too chaotic. My dog also got very sick. Not sure if it was from Dogtopia but after everything else, it was more than enough of a reason to look elsewhere for doggie daycare.

cute place!

Great personnel other than groomer Rod, whose work is inconsistent for the most part. This man seems to be moody most of the time, and has no idea of customer/​professional relations, despite heavy tips. Enough is enough, now we have another groomer. Also, although this place was clean, it did smell «dirty.» I would not recommend this groomer. I would not use these facilities for daycare either. Sandy and Susan do a great job, though.

I can’t say enough good things about Dogtopia! This is a franchise I used in Maryland and loved! My dog loves this Dogtopia just as much which is a blessing. The staff is AMAZING and my dog enjoys coming here so much that she almost doesn’t want to leave to come home (she’s very social:). My son who is our dog’s best friend has had a hard time leaving her at other boarders but here he knows she is in great hands.

I am disappointed with Dogtopia Houston’s service over Thanksgiving. Firslty, their webcams didn’t work most of the time, and secondly, my puppy looked sad (it’s tail was down) on the two occasions that I could see him online.
On the first occasion when we had a view of the daycare room online, the Dogtopia employee looked absolutely disinterested in all the puppies who were there, even though they were following him around. He seemed to really bored and kept fidgeting with his clothes instead of playing with the puppies. On the second occasion, the same employee was just lying on the dog bed resting and not really playing with any of the puppies (some of them were trying to get his attention to be carried).
They also returned my puppy with muddy paws, saying that he went for a walk — the thing is, since their facility is mainly an indoor one, and since I picked my baby up as soon as they opened, I wasn’t sure how they could have brought him «outside» for a walk.
I am thinking of changing to a different service provider :(

This is hands down the best place!

I will not be returning to Dogtopia for doggy daycare. This is difficult, because dogs cannot talk, so I don’t know what happened.
I brought my (large) dog on two days during working hours. I watched him on the camera, and he seemed fine. He didn’t play much, but the room is not very big, so it is not conducive to much running around. «Nap time» is supposed to be 12 – 2, but they shut the cameras off well before 12, and on the two days my dog was there, they didn’t turn the cameras back on until well after 2. That was very weird to me. At my dog’s previous daycare, the cameras are always on. Its not so much a camera so you can see your dog play, but a camera so that you can see if they are being treated properly. I don’t know why this place ever turns their camera off.
On the third day (I went back since I assumed everything was OK) my dog absolutely refused to go inside the daycare. He completely flipped out so hard that he tore out of his collar and tried to run away. I ended up having to take him home, where he finally relaxed. I went back to the daycare the next day to get a refund on the 5 day pass I bought and they gave me a refund, no questions asked, which I appreciated.
Now that my dog is home, he is acting extremely strange. He refuses to go for a morning walk. He will even hide in bed and act like its a VERY big deal when I put the leash on him. He has never done that. He has never acted so crazy. When I can finally get him on the leash to walk (which he normally loves) he becomes so startled by any noise that he freezes, puts his ears back, and his tail between his legs… like…like I’m going to hit him. I have never hit him. So this is very angering.
My pup is pretty easy going, very sweet, and loves others dogs as playmates. His recent behavior change happened directly after I brought him to Dogtopia. I cannot possibly know what happened because they shut the camera off. :(
Some other things that bothered me, and should have tipped me off right away:
1.) The large dog play area is very small, and during «nap time» the dogs are put into crates so the staff can clean. But they don’t have enough large sized crates and I could see many of the large dogs were uncomfortable in their crate. I should have left when I saw that.
2.) The don’t have a good system for checking in and out. They don’t have a computer system. The write the dogs name on a piece of paper and then scratch it off when they get picked up. During pick up time they had to ask everyone a lot of questions to clarify who was who. That can be easily solved with some organization.
3.) When I first arrived, the had lost my paperwork, but said they would give me a call when my dog was finished with his evaluation. How are they going to call me if they can’t find my paperwork? I had to ask the guy three times if I could leave my number just in case he ended up not finding my paperwork. My daycare in Lafayette, LA (which I would argue is a less sophisticated town) even had a computer system for the dogs, a large running area, and cameras on ²⁴⁄₇.
4.) The evaluation was extremely short. Evaluations normally last a full day, so I was surprised that two employees told me it would take only about 30 minutes. What can you evaluate in 30 min? You don’t get to see how the dog plays, eats, sleeps, reacts to different stimuli. In fact, you don’t get to see if a dog has any quirks. So maybe the dog has a quirk where he doesn’t like being pulled on his leash and you yank his leash… well he is going to flip out and hate you. Sounds like maybe what happened to my dog.
Pros: The staff were nice people. They were friendly, smiled, and returned my money quickly. I’m sure as individuals, they are great.

I change my mind. I really like the webcam and they seem professional there, but my dogs always smell like that place and it stays on them for the rest of the day. One time my girl had some pee pee on her butt. I mentioned it while talking to the gm and she said, oh she must’ve sat in pee. Yucky. I think I like the small operation at Deogi better. I can’t get over that smell my dogs bring home with them. It’s stinky.

Yep, I have turned into one of those people.
You know the ones… The ones who buy bows and «outfits» for their dogs. The ones who squeal in delight at a pink rhinestoned, blinged out collar, or little pink tutu, thinking how «adorable» it would be on their puppy. The kind who wondered how all these years, I managed to make it without a dog, and why oh why I didn’t get one years back.
I had my first trip planned, AD (after dog) and started thinking about where I was going to leave her for the Memorial Day weekend. She had finally received all her shots, and I called Dogtopia to see if I could get more information on their daycare and boarding. The person that answered the phone, Suzanne was super sweet, and explained the paperwork needed, prices, and what to expect prior. She had also mentioned that I would need to bring the dog in prior for an assessment to see if she would be accepted for boarding.
I made it through round one, and agreed to drop Lucy off the Friday before Memorial day, until the following Tuesday.
The really cool thing is, you can watch your dog on your computer webcam while out of town to make sure they are okay. They even have an ipad and iphone app. It’s more for peace of mind, and allowed me to breathe a little easier knowing it was the first time away.
When I picked up my pup, she was having the time of her life, they had also groomed her, which I had requested. They have a puppy package for starters for $ 25. She came away smelling like jellybeans! You can tell the people who work there REALLY care about animals, and I felt like they cared about my dog. When I got her home, she was pooped, and went to bed at 830! It isn’t cheap, but its well worth paying for someone knowing that your dog is in good hands, when they mean so much to you. Without a doubt would recommend this place, for grooming, boarding, or daycare.

This is the Best Dog Daycare Facility in the Loop!
I did alot of research before enrolling my dog anywhere and this was the best one.
They have Live Webcams broadcasting all day– you can tune in and check on your pet.
The staff has a genuine love of dogs, and it really shows.
Also, they clean up within 2 mins of dogs peeing or pooing, the dogs get nap time, outdoor play and get fed. they have great hours, so if you work and have a puppy it is optimal. They also have someone in the room at ALL times, monitoring the dogs playing and cleaning up.
It gives me great peace of mind to know that my dog is having fun, and being well taken care of while I am at work. in the mornings he gets so excited to be dropeed off– it really shows and When I pick him up, he is tired and happy. Too exhausted to wreak any havoc at home. which makes me soo happy he is not destroying furniture or shoes!
it is very pricey, so be prepared to pay !!

I brought my cocker here a few times trying to get her cut just right, and then right when i thought they had the measurements down and we’d figured it out, they cut all her skirt off. There was barely a difference between the top, which was cut short as it should be, and the skirt, which should be noticeably longer. I was upset when i got her and said something about it, and they said the groomer was gone, but i could call back.
I called back and spoke w/​the manager over my displeasure, and she said she would speak w/​the groomer and call me back. My main point was to figure out what went wrong so i could feel good about bringing her back. I was not trying to fight w/​them over a bad haircut on my dog, i thought maybe i could bring her in for a touch up so we could establish a skirt. When i never got my call back was when Dogtopia clearly stated that they did not care about their customers. On to the next of many groomers in town…

By far the best doggy day care and boarding inside the loop… especially for the price you pay. It is a tad expensive but hey, its doggie day care.
I take my little 8 pound Italian Greyhound here about 1−2x per month and she always leaves with a wagging tail. They take good care of the dogs here and it really shows.
Thanks Happy Tails!