European Wax Center

Went here for the first time today and was serviced by Jackie. She was great. The service was quick, efficient and as enjoyable as possible considering. We chatted and the time flew by. She gave me tips on care in between which I’ve never gotten before during a wax. The front desk staff was incredibly helpful as I needed to be squeezed in last minute. All in all a great experience and I will return.

Place location is nice and convenient. Have to give low rating because ten mins late and they try to rebook you for hours later. Just unfortunate… Even if you call ahead. Too bad

5 stars for Cecelia! Very gentle, speedy, and friendly.

I gave this place 3 tries, with each being worst than the last. 1^st visit, the aesthetician was nice, but her Chipotle leftovers were sitting on the counter that was covered in baby powder and between the visual and smell of Chipotle, it wasn’t exactly «soothing» or clean feeling. However, the wax was fine.
2^nd time, I wanted to cry. I am a people person and work in marketing, I can handle most personalities. This woman was excessively rude, had an extremely negative attitude, so much so that I was tempted to get up and leave in the middle of my service.
3^rd visit– same thing, dirty room, rude aesthetician who couldn’t even mutter «hello» or «how are you».
The receptionists were chatting to each other as I tried to book an appointment and seem to be there just to look at their personal phone and not handle customers.
I wish I liked this place since it’s reasonably priced and convenient but it’s dirty and has awful customer service.

I’ve been here a handful of times for eyebrow service and my last visit included a full bikini. I have many complaints.
I’ve been to other locations of this company and never had an issue with their bikini/​brazilian. However, this particular experience at W. Gray was disappointing. I’ve read several reviews stating the receptionists are rude, which they are. If you show up early to your appointment they make it very clear that you will not be seen until your appointment time and they’ve even encouraged waiting somewhere else besides their waiting area to me (I wasn’t THAT early). I’ve never expected to be seen early, but it’s a little disheartening when you hear employees in the back of the wax center laughing and talking with each other and you’re the only one in the waiting area. I’ve even gone back to use the restroom while waiting and three employees were sitting in one of the wax rooms talking with each other. I understand they schedule customers with certain employees, but it would make sense to me to offer someone who is free at the time, right? Very unprofessional.
I’ve never had an issue scheduling/​rescheduling an appointment, but while waiting at the wax center I’ve heard the receptionist on the phone be very rude to customers wanting a same-​day appointment. They kind of have an attitude like, how dare you think you can get in here without an appointment. Additionally, instead of being greeted in a friendly manner, they ask you as soon as you walk in the door if you are scheduled with an appointment and they do not take walk-​ins. Ok, we get it, schedule ahead of time.
When I’ve had my eyebrows done, I never thought it was particularly awful but sometimes there was skin tearing. I don’t know why I didn’t think anything of it, that is until I had the bikini done…
I felt it was very unprofessional and disrespectul. There was no privacy given for dressing/​undressing and it hurt way more than my previous experiences. I just felt very uncomfortable the whole time. In a way it’s my fault thinking that it would be a good experience after having my eyebrows done more than once there, but I never really thought of it as a bad experience until this last time. I definitely won’t be returning to this location. It’s very disappointing because I love that shopping center and it’s conveniently located to where I live. Oh well, maybe I’ll try Pretty Kitty next time.

The staff is good and ask for Keisha. She puts you at ease and does a very good job. Makes the whole experience painless.

My friend went to this center today to get an underarm wax. She stated the entire experience was uncomfortable from check-​in to the service. She said the receptionist had nails that were so long she could barely type and the Esthetician did not make her feel comfortable ! Basically very shocked for this location. Unprofessional/​ghetto.

I recently visited Latanya for a Brazilian and for a painful and awkward event, it was better than anticipated. She has 3 years of experience and knew when to use humor and when to professionally explain what I needed to do and what she was going to do.
Yes, it’s cold in the facility but Latanya explained that a cold room helps the wax set faster and by the end of our 10 minutes together I was sweating like I just ran a mile. Something about being exposed and having your hair ripped out at the follicle makes you sweat like a man and thankful for the generous use of AC.
Yes, it’s expensive but they do good work and it’s a clean and efficient staff. Worth the price but I wouldn’t complain if they brought the rates down :-)

All of the ladies who have done my waxing have been friendly and quick. I like the packages but I need to do some price comparisons and see if they’re at market or overcharging.
What is frustrating is that it is hard to get someone on the phone. I called SIX TIMES today between 10:00 AM and 2:00 PM because I was trying to cancel my appointment. I was going to leave a voicemail but surprise the mailbox isn’t accepting any more messages. Isn’t that lovely? And the first time I heard that message was a little after they opened. I’m trying to give them a heads up but when you make it so difficult I want to say forget it. You know I’d have been mad if I had gotten some kind of penalty for not canceling. And then you can’t cancel your reservation online. They make you call. Luckily, the sixth time was the charm and I finally got an unenthused receptionist to answer the phone and cancel my appointment. The front desk is generally useless but the waxers (the two I’ve been to) are efficient. This location is so close to my house but the front desk makes me want to seek out another location or service provider in general.

So I only get my eyebrows done here. It’s way more expensive than going to a nail shop but I’m willing to pay for convenience. I schedule my appointments online, I’m always seen on time, and my eyebrows look great every single time even if my preferred waxed isn’t available. That’s more than I can say for the places I’ve been loyal to in the past.

I love this company, but the West Gray location specifically is by far the worst location I’ve been to. Usually the receptionists are so friendly and helpful, but at the location, they’ve been rude and lack knowledge of the services. First of all, often the West Gray location’s phone does not work. It rings and then leads to a recording that never gets answered. It’s so difficult to call and reschedule appointments, and when you can’t get in touch with them, and don’t show up, they penalize you for it. One time, when I was fortunately able to get ahold of someone, I called to make a reservation for 6 p.m. but realized that time would not work for me, so I called again to reschedule to 6:30 p.m. Around 10 a.m. The morning of my reservation, I got a call from the receptionist, who left a voicemail confirming my 6:30 appointment. When I arrived at 6:25, the receptionist appeared confused and said they’d given my appointment slot to someone else (who was in the lobby – awkward!) and I would have to come back. I told her that was completely unprofessional, and requested the manager’s name. When I called to speak to the manager, the receptionist said she was not available but that I could leave a voicemail, which I did. I believe the manager’s name was Mikayla or something like that. She called me back at a time that I wasn’t available but left a voicemail instructing me when to call back. I called back at the time she stated in her voicemail, and she was not available. I called back again a few days later, and again, she was unavailable and failed to ever return my phone calls. That is pathetic service and I now only go to the Buffalo Speedway location, which is a world of a difference from the oblivious West Gray location.

Well when I called to make the appointment, the girl on the phone did sound rude, as others have mentioned in their reviews. However, today, in person, everyone was very nice and polite. I saw Gorgeous for my Brazilian and she’s awesome. I’m sure I’ll come back to see her again.

Horrible. Do not walk into this place. The front desk lady is rude. The waxer was impatient & clearly did not want to be there at all. Seemed like she couldn’t wait to get off of work. Made my eyebrows so uneven. Carelessly applied wax without even making sure it was a precise or accurate, even shape that she was applying the wax with. Completely screwed up my eyebrows. This is such bs. I can do my own eyebrows better myself. Do NOT go to this place. They are horrible, rude, and don’t care about the customers, nor do they know a damn about customer service or professionalism. This place is disgusting. Do not ever go here. Avoid at all costs. Do not even go here if it is your last resort & only option left. There is always way better. Going back to threading. Hopefully they can fix my eyebrows. Humiliated & embarrassed about my uneven eyebrows. HORRIBLE.

The first time I went I was really impressed with the service. The second time I went a different waxer completely butchered my eyebrows. One eyebrow was completely gone. I will never return.

The European Wax Center is good, but a $ 39 Brazilian is far more reasonable than their current price of $ 47. The experience is middle-​end… there was a nice esthetician who did a decent job. She missed a few hairs and applied wax in a way I’d never experienced… in a swirling motion and then pulled. Odd.
She also double-​waxed over the same spot on my lip, which I thought was weird. Others with more sensitive skin would have trouble with this.
They tried to sell me a gommage/​exfoliant but I didn’t think it was worth the price. Some people like it. I find it hard to apply.

Got my brows waxed, waxer did a horrible job, ripped my eyebrows off and make them uneven. I had requested just a clean up but she decided to do whatever she wanted. Didn’t let me see it in the mirror or even offer one. I contacted corporate, they apologized and said a manager from River Oaks would be contacting me. No one has for a week and I’ve emailed JESSICA M. who is their GUEST RELATIONS SUPPORT, twice. She hasn’t responded since the initial reply.
I don’t recommend giving your money to an institution that doesn’t recognize good, loyal clientele. There are other places you can give your money to. They care about volume and cash. You are secondary.

So sick of the horrid customer service at this place. First time I went I waited 15 min (had arrived in time). The people at the desk are incompetent. I specifically asked for a specific waxer, and they put me with someone else. I complained and asked for manager… was told they would take my number and have manager call me back. Surprise, no one ever called. A month later I scheduled an appt, then had to cancel, which I did a day before scheduled appt time. Online system then blocked me from making a reservation, so I called and they said it was because I was a no-​show for last appt. wtf? This is basic scheduling stuff. At least be courteous to your customers. Waxers are ok, trish and latanya are good. I am done with this place though, simply not worth the heartburn and hassle!

Called in a couple hours before and they got me right in! The girl that waxed me was super nice and educational. It hardly hurt and she was done in 15 minutes.
Other major bonus, if you are a Texas Resident your first wax is half price ($ 21)!! Also they have multiple locations and are open late. Definitely my favorite wax spot I have found in Houston for their hours and price!

I have been here several times for various waxing needs, and have had two different girls. Both were very personable, and detailed, which is important when you are doing something so personal. I am in and out within 20 minutes, and are very sensitive, walking you through the process. The facility is very clean and new, and the prices are really good. (Brazilian is about $ 40, I believe) If you are a Texas resident, you can get a body part or eyebrow for free the first time, just show your ID. Easy location to find, and great service.
Would highly recommend.

I can’t believe I’ve been coming here for over two years now! It’s wonderful and I’ve found a waxer I really like: Tamara. She is awesome, friendly, and makes me laugh as she pulls the waxing strip. Perfectly timed every time.
Always a great experience and their staff is so friendly and never pushy! So happy to be a customer for over two years now :)