Factory Builders Stores

I sure wish I had paid more attention to the 2013 review. I thought that might have been a one-​off, but unfortunately I was mistaken. We ordered a Bosch dishwasher for a good price. But the problem came on the installation. They arrived with the dishwasher already out of the box, which was a red flag. Then the two folks who were to install it didn’t know how to turn the water off to the dishwasher. They said the valve was broken, that it would not turn off. Now, I know nothing about plumbing, but I was able to turn it off when they were gone, no problem. Their incompetence was mind blowing. A call to the supervisor fell on deaf ears. We had to return the whole order. I was able to get the same dishwasher, cheaper, at AppliancesConnection and will get it installed by a plumber. I would avoid this place like the plague.

Terrible customer service, do not go to this store. Once they have your money they are out!