I have come to this location in the past six months to drop off about 8 pieces of art. Whenever I arrive to pick it up, close to their posted closing time(but never after) they are closed. 5:45pm, 5:50pm, 5:55pm. Other times the door has been open but the register has been closed out and they can’t take my payment. I am not walking in with art to frame– I am walking in to pick up framed art and give them money! Not complicated and takes four minutes. I have called and left a message after this has happened and complained. The particular employee who skips out is a youngish woman who rides a bike and is there alone near closing. I am sure her boss doesn’t know she leaves early. Who knows, maybe she IS the boss. Driving all the way there only to find a locked door is incredibly frustrating, and not to be expected from a major company. This time I decided to write a bad review. The other times, I just dealt with it. I am sitting in my car now, mad. The security guard outside said she left ten minutes ago. I’m picking up my art tomorrow and taking my business elsewhere.
Barney R.
Évaluation du lieu : 2 Houston, TX
They do a good job but it’s definitely not fast.
Blair T.
Évaluation du lieu : 1 Houston, TX
I usually don’t write reviews, but I don’t want anyone else to have the terrible experience I had. I dropped of something to be framed. Three weeks later I stop by to pick up the item only to find that nothing had been done. The employees all blamed each other and instead of being apologetic they were rude. Do NOT give these idiots your business.
Brandy C.
Évaluation du lieu : 5 Houston, TX
I finally ordered a certain awesome silkscreen print from a particular artist I love and it needed framing. I considered Michael’s or Aaron Brothers for about five minutes and then thought I wouldn’t trust them with one of my kid’s crayon renderings of Pikachu. I randomly asked my mom where I should go and she recommended this place with instructions to get museum quality glass, etc. This was def the place to go. Let’s be clear, in no way was this a cheap venture. I thought I was throwing down for the print, but double downed on this part. That said, I cared about this print and only wanted the best and went totally crazy picking out the pieces. I have to say the service here was AMAZING and the staff incredibly knowledgeable. I took a peek at the finished product today and it is just gorgeous(no fault of mine, they totally walk you through and give great suggestions). If it were some cheap-o thing I were framing it might not have happened, but if you’re framing something you care about at all, this is the place. I’ll be back for sure!
Adrian H.
Évaluation du lieu : 5 Pearland, TX
I love FastFrame! They are very reasonable and the service is second to none. They must have framed upwards of 10 or 15 things for me and they always do it quickly and help me pick the perfect frame, mat, etc. The service part is especially important for me as I am terrible at picking my own colors and such… All-in-all… go here and ask for Ina or Kendall… they are both super nice and know a lot!