Fitness Connection

watch out for their sales gimmicks and fraudulent document procedures in the state of texas—
it falls under the deceptive trade practices and the ftc as well as the attorney general need to know about the high pressure sales practices. the quarterly charge is never told to the client as well as the issue with your card being changed – they have a $ 11 charge since your card did not process, they have another $ 11 charged for late charge on your account… mmmm:) this place is a fraud– you will never see an instructor stay for more than 3 months at any of these places… they have to fire them for the fraudulent sign ups they get… stay away from this company—
many of the 5 star likes are from their employees – just fyi

The manager, short older guy with light eyes: RUDE AS HELL. The staff here is so lost and unprofessional. The front desk has the worst people for the job. I was simply taking a tour to weigh my options between this and another gym and the manager basically scolded me for wanting to pay higher price for higher quality. NOT HIS BUSINESS. Anyway, so disappointed, 0 stars.

I am a newbie here, a transfer from Fitness 19. The extra few dollars per month were enough to make that switch especially with the added benefit of a sauna, women’s only area (at some locations), kid’s zone, among many other things. This location is a decent size and offers many options for resistance training and cardio. Most gyms have a womens only area to give women that added comfort of working out without others watching. The glass doors enclosing the women’s only area kind of defeats this purpose. The women’s only area is kind of small. It consist of a few free weights, cardio machines, 1 – 2 ab machines, and the same for legs and arms. The bathrooms in the women’s locker area were dirty and they were a lot of sinks and showers that were out of order. The sauna has a sign that prohibits work out equipment yet there were free weights in there. The place was kind of empty of patrons and staff. The gym provides for «cleaning supplies» to help minimize the spread of bacteria. However, this location has only paper towel and spray bottle with a solution that is used to clean the machine while other locations of this gym have moist anti bacterial towelettes available. This location also does not have a Kids Zone. Overall, for the most part, you get what you pay for and you are able to accomplish your intended purpose… working out

Some of this gym’s employees need to be trained better! I was embarrassed to be told by the girl Chantelle to put back the second sample tasting of energy water, after I told her it was a different flavor. How rude!

Not a five star resort but what would you expect for $ 10 a month? It’s got your basics — treadmills, free weights, smith machines, lockers and showers. I’ve gone to expensive gyms paying close to $ 200 a month and still got bad customer service. It’s everywhere you go. It’s expected. If you know what you’re doing at the gym, don’t bother with staff and handle your business.
#ShutUp, WorkOutOrGoHome!

Been coming here for years. There is a high turn over in staff. The trainers need to be trained themselves. I wish they had napkins in the dressing rooms. Everyone is not fun of those hand air dryers.

I wish I could give this place zero stars. The facilities are reasonable for the inexpensive monthly fee but the locker rooms are disgusting. Just wait till you want to cancel your membership. You can’t cancel in the club and will be sent through a maze on the website obviously designed to make you keep your membership out of sheer frustration. I would highly recommend paying a little more and joining a better club.

The customer service is terrible at corporate. I have been trying to cancel my membership for over a year and they continue to bill me. It has been more than a year and a half since I have stepped foot in one of their gyms. They clearly do not care about customer experience. It’s absolutely worth paying a little more for a different gym.

God, this place charged me $ 65 out of nowhere. I cancelled 2 months ago and they told me I owned them 2 months. Do not ever come here. Just like other reviews said, the contract going to give you a hard time and unauthorized charges. Anyway, I called to cancel my member ship and yet I have to pay another $ 60 for another month. BEWARE of the $ 39 hidden fees + the membership $ 21.60. The totally is $ 60/​month which is twice the 24 hours fitness fees. Fucking horrible, the guy who did my paperwork didn’t fucking even mention the hidden fees. Once you sign the paper, you’re officially fuck. I rather pay $ 40/​month for 24 Hours Fitness than this piece of shit. Report this business to BBB. Liar and trash.

The worst experience ever. The customer service is terrible and rude. I tried to cancel my account and I called in September and the rep said leave a message for my manager and they’ll call back. I received a call back in October from her and she informed i have to pay $ 40 since i had to pay for September, October and the paperwork process takes 30 days so i’ll have to pay for November too since the paperwork won’t be processed until November. I mean its ridiculous I’m paying for something am not even using and requested for cancellation in September. I would rather pay more at any other gym and receive better service.

Horrible facilities, horrible services.
No contravt, they said! Spend more time the a second job on cancellation the never said!

Bissonet location
I have the same experience as other reviewers with the staff. They are not very well trained. When I make an appointment to see a trainer or a manager, the person either doesn’t show up on time or still with someone.
I tried to cancel my personal training for over two weeks and it’s still not solved. If you want to sign up for the 12 months training and in case you want to cancel it, you have to go by person within three days of signing up, or you have to go through a big hustle to get it done. Even if you talk with the store manager there, he/​she has to work with their corporate manager when the corporate is open during day time.
BTW, if you like to run in the movie room, check if the machine is on before you hop on. I saw a girl fall over without noticing the machine was still running. The room is dark and it’s hard to notice. I suggest the gym to put up a sign there.

This gym is trash idk why ppl even think of getting a membership here. Its nothing compared to LA, Lifetime, and etc. Even the ppl that go I was a member for 3 months and had enough. The ppl suck, gym sucks, and only reason I quit was because one month they charged me for 2 lmao. My advice is have a membership anywhere but here lol

Negative stars. I was a member for 2 years. The gym seems ok at first but there are so many rude and ghetto people. And there are no weight clamps provided, which is unsafe. Once a year they charge you a re initiation fee. And if you want to cancel you have to jump through soooo many hoops, we have been trying to cancel for 2 months now. And they will continue to charge you even once you have canceled. Do not sign up here it seems promising. But in the end they will scam you.

The worst gym on the planet.
I tried to cancel and they still continued to defy funds from my account!!!
Staff is rude and stupid.
Gym doesn’t even have clamps for weights because people steal them and the staff won’t replace them leaving us members to workout in an unsafe way.
DO NOT USE THIS GYM!!!
I have a ton of complaints but don’t have the patience to text everything.

Cause they don’t have any 0 star. If yes, I will give 0 star for them. That’s too bad services. Specially, they told me just $ 170 for down payment. But they chart me 240 $. They told me because I didn’t listen every well. I request to be member here. I don’t offer you to go fitness connection. Now they just chart me 42 $ in my back account. Soooooooo bad. I just wanna withdraw form it

This gym makes sure to nickel and dime you for almost every single thing they can. When you sign up for this gym, make sure to read the huge contract they give you, otherwise you WILL get charged for things you had no idea about.
THERE IS A REASON WHY THIS GYM IS NOT ACCREDITED BY THE BETTER BUSINESS BUREAU. In fact, if you go to the BBB site, this gym has a straight up grade of «F:»

Bikes, treadmill and weights is what you get here!
This gym provides you the objects your need to get I to shape! The gym is fairly clean and there are plenty of gym equipment to accommodate everyone working out!
Don’t expect towel service or an above and beyond environment or services.
The plus side of this gym is the price. $ 10 a month is not bad, now I have not had a negative experience when it comes to trying to cancel or change my membership, so I can’t comment on that … Yet!

I come here to workout. The gym itself is pretty clean. I love the workout area upstairs for ladies. I am usually in that room majority of my workouts. I don’t socialize so I can’t tell you about the workers there. The gym has a lot of equipment and most times there isn’t a wait to use the machine. The few times that I have had questions about a machine the staff were quick to help and answer my questions.

Cons: The staff is a bit unprofessional and move slowly. They are not disrespectful, but do not place with emphasis on customer service. 15 $ for a day pass is a bit much but that’s about normal anywhere you go.
Pros: everything else. this is an above average gym. The clients are serious and move around fast enough to minimize wait time. Lots of machines, stations, free weights and cycles. Private area upstairs. Not sure if it was available to everyone. No cross fit section. Yes that is a plus for me. My review, my opinion.
I’m in Houston on business and this beats the hotel gym by a country mile. Not to discredit other reviews but this is a gym. If you go to workout rather than enjoy amenities i guarantee you will have a good experience too.
By the way no one tried to sell me anything. I told them i was visiting for the day and that was it.