Gucci

Awful service and staff takes forever to get the item in the back. Today I came in 20 minutes before closing and they already have the door shut. Like seriously? The mall closes at 9 not at 840. Where the hell are the managers and why doesn’t the owner care that there can be money made until it’s actually time to close? They should hang a sign up that’s states…“closed at 8 for all incoming customers bc we take a very long time to do everything.”

If I could give negative I will! No one pick up the phone! And when I go to the store, every sales just not very friendly to help!

I came here for the first time and of course I fell in love with everything I saw. The staff wasn’t very friendly, they were more cold. When I go shopping I normally dress down, jeans tee and flip flops, hair in a messy bun. I guess I missed the memo I needed to dress up to impress just to get a little service. Well I started looking around the handbags, made my way around to the shoes and people were still standing in their areas only smiling at me. It wasn’t until I was at the counter near the back where a nice gentlemen popped up asking if I needed assistance. He was really nice and patient. I’m very picky and I only like buying bags if they have an exact matching wallet. I wanted something that was good year around and not something I could use for only 1 season. He suggest many different bags and how me the different ways I could wear them. In the end I ended up buying 2 handbags and a wallet and after checking out is when I had more associates smiling at me and telling me good-​bye and such. The only reason I gave 3 stars is because of the one salesperson who really helped me and didn’t judge me by how I was dressed. One shouldn’t have to dress up and impress to get good customer service, if you’re in the customer service industry you should deliver it upon arrival to every guest no matter how much or little they spend. Houston Galleria is horrible, if anyone takes a trip out to Dallas and they go to Gucci there, they’ll have a much warmer reception from the staff there. Very friendly and eager to show you their new products.

Three stars — five for the shoes, one for the service (service should be held to a higher standard here).
I don’t like bashing places, so I will simply state the facts.
I like Gucci loafers — I have several pairs as they simply are the best bang for my buck. I had an itch for a nice new pair after deciding to retire my 15 year old brown loafers to weekend duties.
First off — brown loafers traditionally have the brass «bit». Why would Gucci only offer them with the silver bit — it sounds petty, but is it me, the Houston store or Gucci worldwide? Regardless — more on this later.
I asked to see a brown loafer. The salesperson came back with this non-​traditional lighter brown loafer with this weird dark toe. I said absolutely not and asked for a brown loafer — he rolled his eyes and went looking (as there was not a pair on the shelf — weird?). He said this is a traditional look — I simply said, «no it isn’t» and that I have never, in all my years seen this style and would like to see brown loafers.
He came back after five or so minutes and showed me the brown loafer he had to «search» for. Unfortunately it was not in my size — what! I have a pretty standard foot size! I agreed to wait on a new pair being sent in — Friday they said (it was Monday). I said no problem — would it have the brass or silver bit? He said «silver», but I can spend $ 100-​ish to have them swapped out — I was taken so off guard I almost fell over!
I understand it is Gucci and there is a little fun and expected snobbiness, but come on man, insulting me for stating that I am a «traditionalist» and mocking me for not moving with the times. I almost walked out, but said screw it — I’m taking the shoes home, not him.
Now I am all ready to wait for my new shoes — when Friday rolled around, I fought through traffic to get into The Galleria. Thankfully I had to pick something up at Brooks Brother’s as well — two birds. I whip in and out of Brooks Brother’s and head over to Gucci, where I stand and wait and wait and wait. Finally the manager comes over — I tell him I am here to pick up my shoes and give him my receipt — he was very nice and headed to the back to find them. Ten+ minutes later he comes back out and very nicely says that he can’t find them. He went on to say he could not reach the original sales associate. Wonderful! I said I would wait a couple more minutes while he continues to try and reach him. Finally I said that I needed to go — the manager was very understanding and said he would send the shoes to my home via UPS. Great! I fill out the shipping information, etc. and head out.
As I am driving home, I received a call — the manager had forgotten to get my customer ID information or something. I give him the information and drive home expecting my shoes the next day.
The next day came and went — all I thought was WTF! How much did I spend on these shoes and what is up with the piss-​poor customer service!
The following day I call Gucci — I call them, not vice versa. I get in touch with the manager — he said that they had not sent the shoes as he originally stated; he thought I was going to come back to The Galleria AGAIN! I told him «absolutely not» and that I was expecting them to be on my doorstep. «Oh — we’ll send them out today». OK, here we go again.
The next day came and no shoes. That evening I picked up the phone to call them AGAIN. The manager was not in, but I was able to speak with a nice salesperson who let me know they missed the last UPS pick-​up the night before and I should be receiving the shoes tomorrow.
All I thought was «if these shoes show up after all this effort with the wrong bit — I am going to flip out». Well, they showed up and everything was fine — except for my patience.
On the positive, although it should be standard, they did not charge me the extra $ 100 to swap the bits.
Gucci’s are Gucci’s, but I don’t think I will shop at the Houston store again. Only New York, where this type of nonsense would never be condoned by management.

High fashion, high cost, high quality. unfortunately, I can’t help myself but be attracted to it all. However, it doesn’t mean all is perfect in the world once you have that soft Gucci leather in your hands. Well, it almost is.
My sister and I made a purchase recently that needed to be sent to one of the biggest fashion capitals. New York City. I could’ve easily called the NYC Gucci and could have made a purchase over the phone. Maybe I would’ve had smoother business with them but I opted for the Houston location. I was there on a Friday, picked out a gift and paid for FedEx Overnight shipping to be there on Saturday. At 3pm, the woman helping me said that we just barely made the cut-​off time for «Overnight» delivery, but assured me that the package made it to the FedEx truck and will be delivered the next day at either 8am or 1pm. She said that if I would like to track my package, I could call the store. It’s policy NOT to give the tracking number out (???). Really, you’re not giving me a tracking number for MY purchase? Umm alright, lady.
This was a birthday gift (even though his birthday wasn’t until Monday). I waited patiently for a phone call saying that the gift was received but I never got a call. I thought maybe he hadn’t been home and his door man had the package up front in the lobby. My gut feeling knew better. I looked all over my receipt for a tracking number but couldn’t find it. Then I remembered about the outrageous policy. I called Gucci Houston to follow up on the status of the delivery and to obtain my tracking number. The sales woman that helped me wasn’t there during this call. After a very long time on the phone, the gentleman over the phone told me that it was on the truck. Nope, it was NOT on that truck and it was NOT delivered on Saturday. At. All.
On Monday morning, I called the store once again. I spoke with the sales woman who helped me initially. Where IS MY PACKAGE? Again, after a few minutes, she said it was on the truck, out for delivery. «FINE.» I was beyond angry and there was no point in me yelling over the phone. She didn’t offer my extra overnight delivery charge back, there was no apology at all. Absolutely nothing. I’m pretty sure they have a general manager that I’ll have to speak to. I may have been more understanding if she explained what happened, apologized or refunded the delivery charge. Nothing was done. So all in all, this is a customer service issue. Boo on y’all, Houston location. Seriously, booo.
Why the 2 stars? I’m being fair and I’m giving the staff credit for being calm. Now if they were rude. if I even remotely felt someones neck roll or if I was given the slightest eye roll, they definitely would’ve seen my non-​ghetto appearance get ghetto.
**aaaaand breeeeathe**

Pricey, nice, trendy… you are paying for a name… staff is pretty friendly which is great

Been here on and off since 2010. Have loved each experience! Love everything I’ve purchased from this Gucci store!
Looking forward to coming back early December for my annual Christmas gift for myself. Let’s face it, we buy our own BEST gifts ;-)