Gynecologic Oncology of Houston

I saw Dr. Fromm years ago while I was a teenager, I was kinda scared, and was living on my own. Dr. Fromm was super professional, and made sure I understood everything that was going on and made me feel at ease.

Being a patient at this practice ended up being an emotional experience that left lasting scars.
When I came to Dr. Fromm, I was scared, nervous, and knew I was 100% on my own through what was going to be a long process (no family). My first visit was a bit cold, but fine. At the end of the visit I was supposed follow-​up by phone to schedule a test at another clinic. As I worked 80 hours per week, it had been two days and I had yet to find a few minutes to book the test. Dr. Fromm’s office called and left a voicemail with a reminder. That voicemail was followed immediately by a phone call from Dr. Fromm, who proceeded to roughly tell me her staff did not have time to leave me voicemails and how she did not have time to deal with irresponsible patients. (Yes, believe it or not that is exactly what happened.)
I scheduled the test. The day I was to go for my test, my insurance called to say that they could not cover it. I called and let Dr. Fromm’s office know that I would have to move the test back a month until I switched to a new insurance plan.
A week later I received a letter from Dr. Fromm’s office that stated, «the patient physician relationship that we currently share is being dissolved. Neither I nor the other physicians in this practice will see you as a patient.» There was no explanation.
This office was the very essence of non-​patient centered, in a service line where it is essential. There was no flexibility and no effort to work collaboratively to create a treatment plan that fit both my clinical needs as well as the rest of my life. I’m proactive and responsible about my healthcare, but it was as this office would not meet me half way.
It took me months to muster up the courage to step foot in a different oncologists’ office, worried that I’d have the same harsh experience though an already taxing and emotional process.