Hate2clean.com Maid Service

I hired these guys for my move out service and they are awesome! Fast and thorough! I highly recommend!

I booked a cleaning service for my apartment move out and the service was so awesome I want to have them twice a month!
Professional, timely, courteous.
Honestly met all my expectations and beyond!

So it’s been 8 months now since my last post. I’m still loving the cleanings and service I receive from
Thorough cleanings and people I can trust in my home when I’m not there was my main concern when hiring them. So far so good. I’ll repost if this changes. Keep up the great work,
!

I don’t ever put reviews on Unilocal so I rarely login to my account. Today I happened to login to my account and saw that Mr. David from Hate2Clean replied to my original post with absolute lies and slander. My communications with Mr. David were only by email after our first conversation setting up my cleaning. Mr. David never contacted me by phone or tried to make things right with even the offer of a second cleaning which was part of my absolute frustration with this company. No customer service existed. I never requested a refund or threatened to post a Unilocal review (which makes me laugh hysterically — If I wanted to get my money back I would have just contacted my credit card company and disputed the charges since the work promised was clearly not done. I also have pictures.) I don’t appreciate his personal slander towards me in saying I was trying to bully him for a refund as that did not happen nor would I ever do such a thing. My review is factual. I am pasting our email communications below for proof of the facts and Mr. David’s slander towards me. Over a year later and I still remember what a terrible job this company did cleaning my place.
From: Info (
)
Sent: Fri 8÷15÷14 12:58 PM
To: Courtney
Cc:
Maid Service (
)
Hello Courtney,
We are so sorry to hear of your displeasure with our service.
We appreciative your honest and candid feedback. Although it is difficult to hear criticism, it is necessary for us to improve. We appreciate the time and effort you made in contacting us about your concerns. We will address your concerns and criticisms with our cleaners.
Thank you again for the opportunity to clean for you. We appreciate you and your business and sincerely regret our service was not to your liking.
Wishing you all the best.
Warmest Regards,
David,
Maid Service
From: Courtney
Sent: Thu 8÷14÷14 7:17 PM
To:
Maid Service (
)
Unfortunately I will not be interested in using Hate2Clean services again. Upon entering my apartment yesterday evening I was immediately overwhelmed by the smell of vinegar. The laminate floors were clearly not mopped but wiped with some object that left spots on the floor. (Both of these items were even observed by my boyfriend when he arrived without me saying a word) My kitchen and bath countertops were not actually scrubbed but wiped down quickly since spots were still on them. I paid to upgrade to the ultimate cleaning which was a waste of $ 20. My blinds are not clean. My lights that hang over my bar area still have dust on them. The bathroom lights looked like they were wiped but the dust was left on them. I forgot to move my toiletries in the bathtub so a main area i wanted clean was not cleaned. Base boards in my dining area were not wiped. The top part of the frame of my bed was not dusted.
Overall I would say that was a light surface cleaning at best for my 840sqft area that was already pre-​decluttered and tidied up without having to totally inconvenience my life by packing up everything on surfaces into boxes. If I had spent $ 50 on it I may have been able to deal with it but for the $ 92 that was charged on my credit card and promise of an «ultimate cleaning» I would say very poor job.
Regards,
Courtney
**Courtney**
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Date: Thu, 14 Aug 2014 08:35:45 –0500
From:
To:
CC:
Subject: Thank you! Scheduling your Biweekly or Monthly service
Hello Courtney ,

Thank you for the opportunity to clean for you yesterday!
I just wanted to follow up with you to make sure the cleaning was to your liking. We appreciate your feedback. Comments, concerns & compliments are always welcomed.

Last we communicated, you expressed interest in ongoing service. Either biweekly (every other week) or monthly. Do you want to sign up for biweekly or monthly cleaning service? Kindly reply back your preference & ill schedule you in.

Thank you again for choosing
Maid Service! We look forward to the opportunity to continue to clean for you.

David,
Maid Service
On Aug 11, 2014, at 5:11 PM, «
Maid Service»
wrote:
Hello Courtney S,
We are delighted in your interest in
Maid Service! We are so pleased you found us!
Your going to love your clean home! We send only honest, hard working, fully trained, house cleaners every time to assure consistent quality cleans. We supply 100% biodegradable, non toxic, Eco friendly, never tested on animals cleaning products & equipment, that do an amazing job, all included in your price for no extra cost. Wow! that’s a great value!
We accept all major credit cards and your debit card for convenient payment. We are by appointment only, we require a credit or debit card to hold your cleaning time slot for you and you

Great cleaning service! They do a great job and are very accommodating with my schedule and my dog (they are so sweet to my husky). I would recommend them to anyone looking for a cleaning service!

Very professional. Excellent service and reliability! Very friendly staff as well. Would highly recommend!

Just had my first scheduled cleaning with
and I could not be happier. I share an apartment with a roommate and although we keep the apartment picked up, it’s the actual cleaning that gets neglected. In comes Hate2Clean and problem resolved. I arrived home from work to find the place cleaner than move in day! I would recommend this company to anyone searching for a reasonable cleaning company that delivers what is promised.

We recently decided to try out a cleaning service and did a lot of shopping around beforehand. I was getting a little discouraged with the options, but then we found Hate2Clean and have been very happy! They do an awesome job and are very professional and reliable. We have them coming every other week, but they do such a great job we barely feel like we need them that often! They have been very flexible with us as far as scheduling and communicating about when they will arrive. We have an alarm system that we can disarm from our phones and they send us a text message to let us know when they arrive and are finished so we can disarm and set the alarm.
They send the same team each time and our cleaners are so friendly each time I see them! I feel comfortable leaving them in our apartment, which was something I wasn’t sure we would be okay with when we were looking into other companies.
On top of all of that, their pricing can’t be beat. They are the most affordable cleaning company in Houston, from the research we did, which has made it an easy choice to stick with them! I would highly recommend them to anyone!

I just recently used hate to clean and they were great! Very timely and did the stuff other maid services didn’t. Get the cabinet cleaning, makes a huge difference in the way they shine, my kitchen looks brand new! I will definitely use them again.

Awesome service, great teamwork, it takes them half the time to clean my town home than anyone else! Very thorough. Always accommodate my schedule! THE BEST

Been using them for over a year for a weekly cleaning at my apt. Excellent service and extremely trustworthy!

These people have been cleaning my house for about seven yrs. and have never missed an appt. very friendly and always in a good mood. I have had other cleaners before and have the time they would never show up so I really appreciate my hatetoclean people. Their work is resonably priced and good quality.

My gf and I have used them for nearly four years, since I moved out of an apartment and needed a «move out» style clean.
I can honestly say that all the services we have used (move out, move in, regular and deep cleans and oven cleans) are very good, and come at a competitive price.
The folks are very friendly, and are no bother at all while they are in — if you want them to chat, they will, or not.
We have found them extremely trustworthy — it’s not every day you let strangers into your home but we have had no issues at all.

Moving out of an apartment I’d lived in for 6 years, and being a confirmed bachelor, I was worried that my less-​than-​stellar cleaning abilities would leave behind a big mess in the apartment I was moving from. Mark and the Hate2Clean crew to the rescue!
They completely cleaned everything, they did it all the same day and at a very reasonable price. I will be recommending this crew to all of my friends and while I hope I don’t have to move again soon, when I do, this is the company I’ll use. Great job guys, and many thanks! James Strawn

Inquired about an estimate and phone calls and emails were never returned.

My few experiences with them have been pretty good. They were easy to get a hold of and schedule with. They cleaning service it self was not bad but its very expensive and for being expensive, some things were missed. Over 100 $ for a small one bedroom apartment for a deep cleaning. Then you have to pay an additional 20 for cleaning of the refrigerator. I might use them once more but I will keep looking for a more reasonable price and at least equal or better service.

My husband and I have been very pleased with the quality of service we have received from Barry and Alyssa throughout the past two years. They consistently arrive on schedule, and they work diligently to ensure that our home is cleaned very thoroughly. We love that they use all natural products without harsh chemicals to clean our home, especially because we have a dog that remains at home while they clean. Most importantly, they are an incredibly kind, trustworthy, caring, and joyful couple, and we are delighted to have found such wonderful people to clean our home. Thank you for the excellent service you consistently provide for us, Barry and Alyssa!

Very dependable and consistent in their approach to cleaning and they use all natural products. I have used them for the past year and would highly recommend them to anyone looking for a trusted provider.

I was so disappointed in this cleaning service! I thought I had found a service that would provide a good clean for a fair price but the owner/​scheduler was a nightmare to work with. The two days I had cleans scheduled the team showed up late both times and since they work off a 2 hour time block (like the cable providers) I found myself waiting for them for hours. When they showed up late the second time I called and they gave me an excuse about flat tires on their truck, however they didn’t even call to let me know. BUT HERE IS THE WORST PART… after not showing up and not calling to let me know they were going to be late they threatened to CHARGE ME — for SERVICES THEY DIDN’T PROVIDE!!! They wanted to charge me for the clean plus a $ 50 cancelation fee! When I reminded them several times that I did not cancel; it was their team who didn’t show up for the clean on time, I was met with arguments and insistence on letting them do the clean or pay them the clean fee plus cancelation fee. They said I signed a contract when I requested the estimate. Exact words: «You agreed to read and agreed to our Terms of Service when you check the box on our website.» They did eventually let it go after I reminded them I had all of our correspondence in writing and with date/​time stamps. Fortunately I did not have to take this to the BBB. Hands down the worst customer service and most unprofessional service provider I have come into contact with in years.

I love them. The biggest thing for me about a regular cleaning person (s) coming over while I’m away (and having a house key) is trust. Just by chance I’ve been home a few times when they’ve come by and gotten to know the couple who cleans my home for His and Hers. These guys are great — good people, trust worthy, and really just want to make their client happy. As a company, that seems to be something they uphold as well. Also, I don’t know that you have to tip every time — like after the the first clean they send an email quoting future cleanings and say you can leave a tip but I don’t think it’s a recurring tip — just a tip for that particular service.