Hertz Rent A Car

I don’t even know why this location is open, on two different occasions most recently yesterday (9÷30÷15) My girlfriend made reservations, was given a confirmation number and upon arrival to pick it up she was told they didn’t have a car available. To add insult to injury she was told that it’s company policy to accept reservations, give confirmation numbers even though they don’t have cars available. I don’t know if this is true or not but it doesn’t make any sense to me. Thankfully by the time I returned to pick her up through rush hour traffic on S. Main a car came in and she was able to get the car that she reserved. Perhaps they should rethink their reservation policy or train their reps.

HORRIBLE! Rude reps! Had reservation, extra cars were on lot and they refused to provide car without $ 170 up charge. Lazy, unwilling to help or problem solve. I’ll file complaint with corporate. Worst service EVER! You’d expect better in the medical center. They deserve ZERO stars.

Worst rental car company ever!!! I had a reservation for a car for a week and when I went to pick up the car they didn’t have any. They told me they would have cars by the end of the day, but I never heard back from them. That evening I then called and got pushed to their rotary system where I spoke with a man that said he would have a car delivered the next morning at 8:30. Needless to say, that never happened and I had to miss a day of work because of not having a car. I finally just cancelled the reservation and went with Enterprise. They had me in a car that evening. I will NEVER use Hertz again!

Pretty standard for a car rental place. Reserved the car about an hour before I went there and waited a few minutes for the guy to show up with it.

If I could give them zero stars, I would. This was by far the most repulsive, unprofessional experience I have ever had by a company I didn’t even seek service from.
I was in a car accident. Some guy ran a red light. In the end, their insurance company sent me to this Hertz.
Car 1: I was given a car that was supposed to last me for the entire duration. However, a week later, the left front head light goes out. How did I find out? I got pulled over by police while driving at night! LUCKILY, the police let me go without a ticket. So I had to face the inconvenience of taking their car back to them when I would have been working the next day, and they took forever to assist me. A glacier moves faster than the staff here.
Car 2: I was given another car. When I got in, IMMEDIATELY, the smell of strong cigarette smoke came. It’s as if someone smoked inside the car with all windows up 15 minutes before it was given to me. It was EXTREMELY dirty with cigarette ash all over the steering wheel, dashboard, seats (seats where black) and shoe prints all over the back seats and the exterior was just all dirty. It was not washed. I had to go back to work, they had me wait an hour. When I finally turned it in because my car was ready, I could not be happier. However, as I was returning the car to Hertz, I notices the the inspection sticker had expired, by 3 months. So I told them about it because I could have been stopped YET AGAIN for it. Instead of apologizing for their error, the staff member just said «oh it should be for two years». Really? Well how do I know that? How does the police that stops me or stops the next person know that? If it’s for two years like they said, then place the darn right sticker! I would not recommend this place if they had the last working car in the world like on War of the Worlds, because it probably wouldn’t even go very far.