Hobby Lobby

Hobby Lobby is awesome on so many levels but my last visit wasn’t so great.
I purchased quite a bit of Christmas décor for a party. They didn’t have enough of the vases I needed. A manager offered to place order for me. Assured me they would arrive on time.
I called on the day they were to arrive only to find that no order had been placed. The staff started playing the blame game which only made the situation worse.
The manager that offered to place the order was unavailable. When I got to the store to speak with him he had left for the day. So disappointing. Upon ordering I made it very clear that I needed the items by Thursday and he assured me that they would be there. I thought it was a bit cowardice for him to leave when he knew I was on my way. It could possibly be that he had somewhere else to be but not even a phone call to explain what happened was shady to say the least.
The on-​duty manager offered to call other stores. I declined the offer. Screw me once shame on you. Screw me twice… However he did offer me the few vases he had in stock and gave me one free. That was nice.

Great finds here at Hobby Lobby. Sale prices all the time and download their app to get 40% off.
They have Christmas items for sale starting in July. A little too early for me.

This location is near my house and I frequent this place a lot, but sometimes I prefer going to other locations because the cashiers here are not so friendly and some are even rude! They don’t acknowledge you and seem so bored. Other than that, I think they have a nice variety of crafting supplies. I come here for scrapbook materials and embellishments and they always have a nice selection. Some of their aisles are disheveled and dirty and need to be dusted. Other than that, this location is alright.

Today my friend and I who make jewelry together went to hobby lobby for some beads we needed during their half off sale to finish up some projects.
We took both our sons as we are stay at home mothers and fire wives and usually have our sons with us at all times. Mine is 4, hers is 2. Boys will be boys. They get excited, they like to look at beads and they are loud. Neither one of them broke anything, dropped anything, or destroyed anything.
This is the second time my friend and I have gone to this hobby lobby within a week with our sons. The first time we went, the store manager walked by the bead aisles we were in about 7 times. Looking at us. I know this look, we have all seen it before, they thought we were either breaking things or stealing things. I’ve seen teenagers get this look when I worked retail so I know the look.
We continued on to the sewing aisle to look at lighted lamps, and there was the manager again. just calmly walking by 3 times.
We left the store after buying our merchandise, (which the manager some how ended up «working» on something near the front just as we neared the front of the store) and we left. Leaving it up to the fact that it was probably because our boys were loud. Well behaved, but loud.
We went back today. The same thing happened. The store manager walked past us several times, eyeing us several times. This time, the lady who was working the bead dept did the same thing. Causally walking by 4 or more times. There was also an associate who «was putting things up» in the aisles we were in 3 times while we were there. We were only there for 15 min this time.
Upon check out, I spoke with the customer service manager of the store. At first, she seemed concerned. Apologized. But as I asked for the names of the employees to report to corporate office, she suddenly had to go help someone with a return (in mid conversation with her) and she had her back to us for about 10 min before I just kindly thanked her for her help and left.
I am beyond mad and will never go back to this hobby lobby again.

Vanessa was really polite when I was checking out. Said yes ma’am after all my questions! Way to go hiring polite employees and maintaining excellent customer service!

I absolutely love this location! It is my go to place for literally everything for the home. I can get furniture at a discount always, I have gotten adorable centerpieces and decorations for less than a dollar. I come in with a different project every time I go in and the more than helpful manager will always point me in the right direction from the claymation I was working on to the copic markers! Definitely a great place to stop in to get whatever craft things you need!