James Avery Craftsman

I actually really like James Avery, but recently when I go I get ignored. I’ve been sitting, here and standing at the register waiting. I hear women (employees) in the back laughing… I think it’s been about 15 minutes plus already
Customer service means nothing to them!
Tip: when you come just stand behind someone at the register, they’ll take forever to help you. Or might be better off going somewhere else

This is the closest James Avery to me. It gets very busy so most of the time, I order online to pick up at the store. I’ve had good & bad experiences here but my experience has been way better handling it this way since I’m in and out quickly. But I will say that my most recent experience was great!
I went Friday (5÷8÷15) in search of a mother’s day gift for my brother to gift his girlfriend. He had already sent me the pendant he wanted me to buy and the necklace. Unfortunately, the pendant was sold out and I was DREADING the idea of having to go look for something since the line was so long & I had already waited some time before I was help. Well the associate walked with me to find alternatives to what he had picked out. We found the perfect pendant! She was so sweet and helpful!

Absolutely love this James Avery! Although they are always extremely busy, the customer service I’ve had from the people working has been impeccable! Super sweet and always greet you with smiles!

Horrible and rude customer service. The manager refused to talk to me, but through an associate told me customer service was closed on Saturdays, when the website online indicates that customer service is open on Saturdays. Then, magically about half an hour later after it was clear that I wasn’t easily put off, customer service was available and worked with the store. The store never provided me any explanation about their previous statements that customer service was closed.
I am happy with the quality of the items that I exchanged, but I will never ever go to this store again. The experience was so unpleasant I might never purchase from James Avery again, as going to the store (and this particular store) used to be so much fun.
After being a lifelong customer (and from a James Avery family), it’s time to take my business to a location or another company. I am so thoroughly disappointed with the service.
(In addition to the blatant misstatement about customer service, the associate refused to look me in the eye when helping me, and when the manager finally did come out to speak with me she held my hand too tightly, refused to let go, and chastised me like a child.)

Extremely busy place, I suggest going during week to get in and out quickly. Was here to pick up a gift for a gf. I prefer their non religious items, and they have plenty to choose from even if religious items aren’t your cup of tea. I’ve had pieces from the company for ten plus years, and they hold up well especially if you polish them often.

A few months ago at work, my chain broke. I got it years ago from a good friend. This Christmas when I was in town I took it to the James Avery store where she bought it in hopes that they could fix it for a reasonable price.
I was a little worried when I walked in. I’d had a lousy day, and the store was pretty busy, and I had no idea how much they would charge me. The sales associate was very helpful, she measured my chain and said that they would replace it for me for half of the original cost. I got a brand new chain for $ 11. She even boxed and bagged it for me. It made my day so much better to walk out of the store with a brand new chain all wrapped up.
I already have two beautiful crosses from James Avery, and I certainly plan to continue buying from them. The only shame is that there isn’t a James Avery in Chicago.

Her words were written in a thick and rich blue ink that popped out from the card stock and read…
«A gift for my man who has everything else.
With Love, Happy Birthday.»
Beautifully expressed and emotionally charging I found her note that was attached to a pair of first class sterling silver oval cuff links. They come from James Avery, a craftsman american maker of sterling silver, gold and gemstone jewelry.
I plan on wearing them tomorrow. So, look to distant horizons for a ray of shine and look not further than to the cuffs of my shirt. BLING.
I never saw myself shopping, or owning any jewelry from Avery beyond 20 years of age. I was at the University of St. Thomas and a junior nearing senior status. And, I believe the last piece I owned from JA was a sterling silver ring designed with a pisce. A vestige of my past.
Flash forward at light’s speed. Now, I am thirty-​something and have secured another elegant piece that is the sum of passion and bond between style and design from JA. These cuff links are classic and simple. They are JA’s personal statement of refinement that compliments my individuality and wardrobe — both personal and professional.
James has done excellent work with these cuff links and I find myself curious to know what he has produced as of late.
–Esteban

Little tip to everyone out there. When it’s my bday, Christmas, Valentine’s Day, New Years, Easter, or «hey, Farrah, you’re awesome» Day, the easiest gift to give me is a neatly wrapped James Avery box with a meaningful charm inside.
What gal doesn’t like charm bracelets? And James Avery is only the best to give (well, of course there’s Tiffany’s, but let’s be realistic). Trust me. Save yourself time and sanity and just gift your friend a JA bracelete; then come every holiday, you know what to give them!
Every visit to the mall, I have to swing by JA to see what’s new. They just added a huge collection of Texas colleges to their charm line, and come the change of season, you’ll find something new. Just keep in mind, it’s bad luck to buy one for yourself! Most of my charms are from family: UT Longhorn, a margarita, flip flop, «special aunt,» the Lamb of God, and most recently from my niece and nephew who complain that I’m always on my laptop working – a laptop. How cute – and sad – is that?!
I also love their new charm rings, necklaces and earrings, though, they can be pricey. My first JA piece was a beautifully handcrafted ring for my 15^th birthday. I lost it months later while having fun at the beach. Sad face.
The team at this particular location are all really helpful. Anytime you want a new charm out on your bracelet, just drop it off for a moment’s time and they’ll do it for free – but only if it’s a JA charm. And they’ll polish it off for you too. (If you visit during and right before the holidays, they might ask you to come back on a later day.)
So remember, Farrah likes JA charms … and Ferraris.
(This location is to the right when exiting Macy’s and entering the mall.)