Janie and Jack

Horrible horrible horrible customer service for a high end children’s clothing store. Came in here because the Galleria location put a pant on hold in a size for my baby. The size which was gifted to us was too small. The tag was detached because when my baby put it on it ripped but I saved it. The assistant store manager, Laticia would not let me exchange the pant because i didn’t have a gift receipt and the tag was detached. All I wanted was the correct size.

They have good quality clothing but limited selection. The clothes also run big. Since the store is in Highland Village — parking is horrible. I was returning an online purchase and the store clerk was ok. She wasn’t that friendly and told me that I had to have the original receipt. Luckily she decided to call corporate and was able to return my purchases.

A little pricey, but my baby loves it

Here’s how a trip to Janie and Jack works:
You walk in, and you’re almost knocked over by the cuteness. A highly perky saleslady greets you, but you don’t even hear her because you’re too busy looking at the bows and beads on the tiny silk taffeta dresses. It’s heaven in here – like the kid version of Anthropologie. Boys definitely get the short end of the stick, because who wants to look at (albeit adorable) vests and button down shirts when you’re confronted by classic girliness at every turn?
There are sweet and grown-​up details on every piece that make each one stand out – ruffles, shirring, embroidery, box pleats. You’re left wishing that they made these in big people sizes, because you’d totally snap up this fairisle sweater with a ribbon collar for yourself if you saw it elsewhere. Though they wouldn’t look out of place on an adult model, the clothes don’t conform to the annoying trend of ironically mimicking adult clothes. They’re classic pieces, you note, as you sigh with envy, that let a kid look like a kid. An adorable, well-​dressed kid, but a kid nonetheless!
As you pick something off the rack for your friend’s baby, you may wonder «do I really need to buy this $ 60 seersucker dress? I mean, they’re just gonna grow out of it in a couple of months and then it’ll be useless. I mean, yeah, it’s frilly and cute and pink, but seriously, kids get make mud pies and spit up and smear diaper cream all over themselves and this thing’ll be ruined in a few weeks.»
And then you pick up the matching hat and cardigan and leave, your wallet seeming a bit less full than when you came in the door.