Jos. A. Bank

My fiancé and I were very excited to start shopping for suits for our wedding. He and his seven groomsmen are all looking to purchase a suit. We started at Jos. A. Bank because they have an excellent reputation for quality suits at an affordable price, and my fiancé has purchased a suit from this location before. Unfortunately, we had a very disappointing experience. We were greeted by the assistant manager and so naturally we assumed we would be getting excellent service, this was not the case. He started by giving us a pitch on their rental program, we said we were more interested in purchase so we all moved on to a different section of the store. He repeated several times «as far as weddings go, the tighter the better» adding «let’s just shrink wrap you in there.» We have never heard that, nor do we exactly agree, so we awkwardly laughed it off and kept going. He fitted my fiancé in a suit jacket that had a good fit. It was a Slim Cut design. He asked my fiancé what his waist-​line size is. 36. He responded by saying that «the pants that come with a jacket this size can only be let out so much. You have 6 months until the wedding maybe you should try not eating a few meals so you can fit into a size 34 pants.» He repeated this several times saying «just stop eating for a few days; these suits should be tight but not too tight.» He had a smile on his face, but he was completely serious about his suggestion. We did not find this funny or cute. Next we presented a coupon that I received during the «Bridal Stroll» sponsored by modern luxury bride magazine to confirm that it would work for a group rate. It is a two-​coupon packet, one for $ 40 off of each rental in a group, and another coupon for 50% off of one purchase. He had never seen or heard of this bridal coupon deal and his immediate reaction was to say this was only applicable for rentals. We told him that we had been instructed that the 50% off coupon could be used for any purchase. He examined if for several minutes in a skeptical manner while shaking his head, presumably trying to find any way to not allow us to use the coupon. He had to be specifically shown on the back of the coupon card that it was for any purchase for him to be convinced. Finally we asked if he could show us some suits that were less than the $ 800 suit we had been previously talking about. He did a quick look around the store without taking a single step, then said «$ 800 really is the new „starter price“ for a suit. If you want something to just throw on, just to get the job done, you could buy a $ 200 suit at Men’s Warehouse, I guess.» This again caused us to feel very uncomfortable and as if he was talking down to us, we quickly and politely left the store. After this visit I’m sorry to say we will not be shopping at Jos. A. Bank again, and we’ll take our order for eight suits elsewhere.
This happened on Monday 10/​12/​2015 at about 2:00PM at the Highland Village location on Westheimer in Houston, TX.

WORST EXPERIENCE EVER. DO NOT WASTE YOUR TIME OR MONEY WITH THESE MORONS. The staff told me multiple times over the phone that they would not charge me a late fee if We came in to complete my husband’s tux fitting at least a week in advance of the event. Well, we went into the store 8 days prior to the event. They still charged a late fee and I had asked both the woman who did my husbands measurements to remove it, which she said she’d talk to the manager about — she never did– and again when I went in on Thursday to pick up the tux, but they couldn’t waive it then either because the «manager wasn’t there to authorize it», even though Frank, the sales clerk called the manager for his approval right in front of my face. And this was only after he had first told me to come back on Saturday because the manager would be there (which is THE SAME DAY OF MY BROTHERS WEDDING). He then changed his story that the manager would be in Friday and asked me to come back to pick up the tux when a manager would be there, after he was unable to correctly work a computer. The entire transaction was incredibly pathetic and lazy at best. So here i am, again, ON THE DAY IF MY BROTHER’S WEDDING, picking up my husband’s tux and finally getting the late fee waived — only because I waited until a manager was there, and because I had called and ripped the manager and staff a new double-​wide asshole over the issue on the phone — instead of being at the pre-​wedding events. This store’s severely incompetent staff has wasted an epic amount of my time, and what would have been money, had I not put up a fight over it.

Ordered a jacket on Friday. They were very courteous while taking the order. They said it would be available by three days or so. I told them I needed the jacket by Thursday to wear to an event. They knew about this. I called on Wed. Was put on hold by Steve for 10 minutes. And he kept telling me the same thing. If I even said anything, he said please hold, and pushed the hold button. Customer service from hell!!! I wish there was a negative star rating. Don’t order anything from Jos A Bank. SNL just parodied them for price. Their Customer Service is far worse than anything in America

I had one of the best customer service experiences I’ve ever had today. I like Jos A. Bank for their clothing quality, value and size variety (I have a very thin/​lanky body type – it’s hard to find clothes that fit). I’ve never been a fan of their customer service before (at other locations, if you don’t walk in wearing formal attire, they don’t deliver the same level of customer service – a common problem for higher-​end retailers). Hats off to Stephen Kasdorf. I came in wearing jeans and an ill-​fitting button down. He was INCREDIBLY respectful, helped me find clothes that fit and worked with my budget. He gave me candid advice without «talking down» to me. I’ll be coming back to this location and it’s all thanks to him.