Masterminds of Appliances

JP just came over and fixed our fridge. He’s a great guy and was very honest in addressing our concerns. Got the job done very quickly. I recommend his service.

Waited a week and a half and paid $ 85.00 for no reason at all.
They give you a longer window of time than AT&T to show up at your house, pay no attention to the advance arrival notice requested, and then show no remorse or are even apologetic in the slightest when they can’t make it to your house within the 6 hour window that they give you after making someone available at your place for an entire Saturday.
Even after showing up at my place looking at the issue, it takes an additional almost 72 hours for them to give you an estimate on how much it will cost to repair anything.
I would definitely take my business somewhere that is prompt, attentive, and more caring to the needs of their customer.

Ok, I never gave a positive review in my life. This is the first one. (Who has time for it) ;)
So, this is our story: We bought an LG gas dryer. We were smelling gas in our laundry room and we were really concerned.
We had the LG official service company check all our gas connections and the dryer twice and was never able to find the problem. We then requested LG to send us a new service company. That is how we got in contact with Masterminds of Appliances. They took the problem seriously and send us their techniician as soon as possible. JP was their technician and he was amazing. He came on a Friday evening after an entire day of work and a 60min drive. He was very approachable and came with the proper equipment. He inspected the connection and figured that the problem was really a miniature leak in our the main valve. He gave us direction for next steps and was extremely professional. He gave us tips in regards on how to better use and take care of our appliances. He was really great. We will keep using MMA from now on. We loved it!

Didn’t do a darn thing and charge me $ 85. Microwave still leaks air inside.
UPDATE: Denied to come back out again when I called them the next day. Call me and I’ll tell you what the problem was. Me and my realtor took the microwave out and figured out the problem and fixed it as well.

HORRIBLE.
Buyer beware. I was linked up to them through Home Warranty of America and I cannot stress enough NOT to involve yourself in business with EITHER of these companies.
Just sending out a buyer beware. My new house came with Home Warranty of American. I called in mid-​JANUARY to have the main burner on my Viking cooktop repaired. And I wanted our LYNX outdoor ice maker looked at since it was filling up with water and not draining. The home warranty company called Masterminds of Appliances, a locally owned (by a woman named Quentrese (no last name)-according to her) appliance repair company.
They scheduled my appointment for the END OF FEBRUARY, since that was their first available appointment. The guy came for 10 minutes and looked at the appliances no better than I had, using 2 eyes and no hands. Decided to order all the parts that may or may not be broken. TWO MONTHS LATER, American Home Warranty called to let me know they were offering $ 342 as a stove replacement for my Viking Range, instead of ordering the parts. «WHAT? you haven’t even ordered the parts? $ 342 for a $ 3600 cooktop??» «No ma’am and we wanted to let you know it will take at least 2 – 3 weeks to get them.» Wow. Go ahead and order the parts please. So I am told I am waiting for 3 parts. Also, they let me know that my outdoor ice maker was not covered under the home warranty since it was not within the perimeter of the house, but in an outdoor kitchen area-​where it was designed to be. They had already charged me $ 75 to come see the cooktop and $ 75 to take a 5 second look at the ice maker while they were here looking at the cooktop in February. The call to inform me the parts were not ordered and the ice maker was not covered was in mid-​late April.
American Home Warranty called this past Friday at 5pm JUNE 5^th, to ask if the cooktop was fixed. Here we are in June I said no, as a matter of fact it hasn’t been fixed. I called Mastermind to tell them I was tired of waiting and I would pay whatever it costs to dump the warranty and pay them directly to get the part and come fix the cooktop asap. Quentrese, the owner/​supervisor, said that they cannot order the part, I need to call the Home Warranty of America and tell them 3 parts that are needed have not arrived. (they were the ones who told me to be expecting 3 parts total.) I asked if they could communicate with the warranty company since I already had to wait 12 minutes to talk to them on this call. No ma’am, we don’t have time to call them directly to ask them to order the correct parts, you have to tell them which part they need or to call us. So, in short, I AM the Middleman. I have to call them, then call them, then call them back, etc.
I end up calling Home Warranty of America, despite not having time to sit on the phone for 45 additional minutes for the 4−5^th time. It takes over 15 minutes to get through. They say the parts I have been waiting for since February have not yet been ordered. I ask how long it will take to order them and their reply is that I can call back and find out next week, maybe. So no answer basically. As you can imagine, I am livid. I told Quentrese that I was going to call my regular appliance man to go get the parts and come fix the stove, probably tomorrow. She said, please go right ahead. How is THAT for customer service. Needless to say I will be asking for the remainder of the $$ that was spent to buy the home warranty, back and calling the news to report the scam that I believe is being pulled between these two companies me and I am sure other consumers. What a SHAME!!! Like I said, Buyer Beware!!!

Love this place. In the past I’ve used Sears and have been seriously disappointed. Sears created fire hazards in my home and were incredibly difficult, taking four months to fix an issue I had with a dishwasher that they installed.
Masterminds has been wonderful. From the ease of scheduling to my awesome tech JP. Everyone has been incredibly nice, communicative and upfront about what to expect. Couldn’t be happier!

All staff are polite, friendly and professional. Heather answering at the office is one of the sweetest people you could imagine and their technician JP is very knowledgable and takes the time to explain the issues. I had warranty repair work done on my LG refrigerator/​freezer and they took care of me better than I could have expected. I would definitely call on them again and would not hesitate to recommend them to anyone in need of a professional repair job for their home appliances. Thank you Masterminds of Appliances!

Had problems with my LG dryer. JP was sent out within the day. He is a hardworking troubleshooter. He fixed my dryer quickly and painlessly. Highly recommend Masterminds.

This is the fourth time I have used this company and I can’t compliment them enough. They are very responsive both in their answering and making appointments, their follow through and their great technicians. JP has been our tech for every issue and is not only polite and thorough, but fixed our problems quickly and efficiently. I highly recommend them and will use them for every appliance problem we may encounter in the future.

Our Technician was JP and he was amazing. Very knowledgeable and helpful. He made sure we understood the problem and was up front about the cost. He was efficient and very professional to work with. He also looked at our broken garbage disposal and it was something simple and he fixed it free of charge! If we need any work done on other appliances we will be requesting his services again!
I would highly recommend mastermind appliances and JP as your technician.

My engagement ring was stuck in the washer, and I needed help to get it out. JP to the rescue! He retrieved the ring from a drain trap in the washer. He worked carefully and quickly, and he even gave me some great tips on maintaining the washer! He is very knowledgeable and very sweet, as well! I will be recommending Masterminds (and especially JP!!) to everyone I know! The woman answering the phones and making appointments was also extremely helpful and kind. Great company!