McDonald’s

This location is down the street from my house and everyone has always been friendly. I ordered a salad with grilled chicken and I guess he forgot to put in the addition of grilled chicken. No big deal, I just tell the guy at the window I ordered grilled chicken and if they forgot, can I place an order for the chicken. The guy politely tells me okay and to give him a second. He tells a lady, which I am assuming, is the manager. And she yells out the window, «it wasn’t on the order!» I told her I understand but I wanted to add it to the order. She goes literally asks me VERY rudely, «are you going to pay for it???» I responded with, «if I order it, of course I’m going to pay for it.» She then starts yelling to the back kitchen in Spanish and then gets my chicken and gives it to the guy at the window and rolls her eyes at me. Extremely RUDE! I hope she isn’t the manager because that was just horrible customer service. The guy at the window gave me my chicken and apologized. Maybe she should just hand her job to him. Very sad that such a great known franchise is being managed by rude people. I rather drive a mile more for better customer service.

I’m a regular to this location, I live near it & I never in my life did I think how gross it really was. I went there to get a 2 large sweet teas & the rest of my order, I always put a straw in my drink & drink it as soon as I get it, I get home I love eating ice while I’m drinking my tea, and on the top of my lid, was a live bug in the inside of my drink, keep in mind I already drank it not thinking anything. I take it back cause the manager is such a sweet heart, and gives me another free order, with hot n spicy’s & grilled chicken mcwraps, with a medium fry, get home, eating my hot n spicy, and find a hair in my sandwich. ON TOP of that it was free. It’s embarrassing at this point. If y’all continue to go there, no judgement, just watch what you eat.

Everyone is polite smiling. Even when something is wrong, they let their inner light shine. Excellent service.

Drive thru’s are a big part of my life, especially when I am on the go. work, visiting friends, etc.
I am not a big fan of most McDonald’s. Usually long waits, can’t even give me an unsweet tea when I ask for it. This MocDonald’s was different.
I looked at the line and thought., well crap it’s long and will take me forever, but they were getting people in and out of the drive thru like the speed of lightning. Window staff were very friendly and made sure I had the correct order before I left. I never get that at other McDonald’s.
This one even got my Hot N Spicy McChicken sandwich right… just the right amount of spicy in the sandwich. enough to know it was truly spicy, but not overbearing. The got the right amount of mayo on it as well. Many McDonald’s put way too much or not enough.
They are attached to a gas station and I didn’t go in, but the lot and the building itself was very clean and seemed like if they had to do any repiars on the outside that it is taken care of.
One thing I liked about this location is that it is not a ‘double drive” drive thru. I hate those things and have had bad luck at those… ie: orders getting out to the wrong customer.
Note to Management or higher up if you should read this … I was at the establishment on Sunday June 29, 2014. at 716PM. drive thru receipt number KVS Order 13… The two at the windows working that night should receive KUDOS! Very polite and making sure my order was correct and getting people in and out fast… I don’t EVER get that at other McDonald’s and they did a very good job. even told me thank you for coming and had smiles on their faces! A very nice touch!