Pizza Hut

I wouldn’t even give this place a one star. We been here many times and never had a horrible experience but this last one was just awful. I pay for the pizza and the cashier doesn’t even bother to show me what’s in the box. (what if they had a mix up and they gave me someone else’s?)
Then I bring it home and take a bite out of my first slice. The slice is soggy with too much cheese and the crust was just AWFUL!!! I ordered the garlic buttery crust which is usually our fav, but this is the worst thing ever. So salty and greasy. It’s like asking for high BP.
I will never ever come back here again and I really hope they get their service straight before the place gets shut down

This location is by far the WORST to even consider in the state of Texas! Poor customer service & you would swear their employees are illiterate. Don’t even waste your time. I’ve have countless amounts of complaints.

I have to rate it 1 star cuz there is no option of ZERO star. Don’t go to this place even when you are craving for pizza. Go somewhere else like Tony’s pizza or Brother pizza (I highly recommend these 2 places). They have way better customer service than this pizza hut. I came over this pizza hut, they made the wrong pizza. I called them when I got home, waited for 30″, they ignored me. I came back to the place. They treated me with the attitude «take it or you get nothing», din’t even try to fix it. When I asked for a refund, they quickly took away the receipt I signed on and said «Next» to next customer. Bottom line: this place is suck. the manager or owner there is RUDE. Stay away and go to Brother Pizzeria please

I have been here over 10 min no service then when walking out manager said let the go. Last time coming here.

This is the first time I’ve ordered pizza from here. We ordered it at work so we all got different things. I ordered the cheesy breadsticks and when I got them they looked great but the sauce was completely watery. So I called back and said that it was not marinara sauce that we got, it’s red water. The manager said that he could give me a $ 5 credit or make it right, well only the marinara sauce was brought and it took them over an hour to bring it to us! On top of that it wasn’t even thick, when I think or marinara sauce I think of thick sauce, it’s a little thicker. So then the delivery driver calls saying that he’s on his way and I told him it’s been over an hour just to bring sauce, really it’s right down the freeway, if I could have left the clinic I would have. So now I have lukewarm sauce with cold cheesy breadsticks and the driver tells me if I warmed it up it’ll taste just like new. Yeah, just want I wanted to order food that I have to reheat. We will never order from here again.

We dined-​in at this location and had a horrible experience. The waitress dropped our pizza and after said she would give us a new one. After two hours of waiting we never received our pizza and we ended up walking out. No Pizza Hut employee acknowledged our exiting the restaurant and four other customers ended up doing the same thing we did and just walked out. Just an awful experience.

This should turn into a carry-​out only place. Not dine-​in. I keep coming because of it’s convenient location but the third time is the charm. Won’t waste my time trying to get service here again. Have walked out before because there was no one to greet us and the place was trashed. This time, wasn’t seated either – Told to pick my own seat. No other dine in customers, and I finally had to walk out after 10 min or so with no one coming to even get my drink order. and I know they knew I was there. I had had l a very bad day and could have used some good ok’ Pizza Hut to make things a little better

Omg I’ve never went in a Pizza Hut for a dine in experience before and I’ll probably never do t again. We sat and ordered and waiting over 45 min before the waitress came over and said that she was sorry and they would take half off the total. Finally another 20 min later they brought a small personal pizza to my husband and said that if he knew he order a personal pizza, he said no because the menu only gave the option for med or large so he ordered a med. we also ordered a skinny club with the thin and crispy crust And finally around 10 min later they bring out a cheese pizza and said that was a skinny club pizza. I think they need to learn there menu and how to run a restaurant. I told her that it wasn’t what we ordered and she insisted that it was. I asked for the menu to point out what I ordered and also asked for it on thin and crispy crust. The manager came to the table and also said that the cheese pizza was the skinny club they brought. I showed the pic on the menu to them both and they were like oh I’ll have a new one out for you which took another 10 – 15 min longer. And all this time we were still waiting on wings for the Appetizer. Needless to say we won’t be eating here again.

The saddest Pizza Hut I have ever seen lazy and dirty tables walked in then immediately walk out go to sweet tomatoes next door is 100 times better

I ordered a pizza and wings online. They never came even thought my credit card was charged. I called but was stuck in an endless loop of computer voices.

I ordered a pizza from here using the app. Over an hour passed before I decided to call and find an ETA. I was told the order wouldn’t arrive for another hour. I cancelled the order. 10 minutes later it arrived, i went ahead and accepted it. That was a mistake. I think it was made right when I ordered it and say there for an hour and a half before they got around to delivering it. Why would anybody order a pizza but not expect it to arrive for another 2 hours. I don’t care how busy the restaurant is… Total lack of management.

As I’m writing this we are driving across the street to BJ Brewhouse. When we walked into pizza hut the place had a few people there but not really busy. We were told to seat ourselves, however, most of the tables were clearly not cleaned at all. We finally found a clean table and waited for approx 20 minutes while the servers just walked by us without even saying anything. We decided to go get better pizza at a better restaurant.
Don’t waste your time here. It’s been our fourth visit and it doesn’t get any better.

This location has terrible customer service, Jessica I’m assuming was suppose to be waiting on us but her customer service skills were horrible. My family and I constantly had to keep going to the front to ask for refills, to go boxes, and even our ticket after bringing this to the managers attention she gladly offered a discount and was very apologetic on behalf of the staff it seems like she was the only one really working
hard that night thanks Jennifer!

Needing to stop by somewhere fast for some dinner, I finally ventured out to this place despite the horrible reviews.
Okay, the service here is just awful. The cashier rang up my order wrong and was having trouble giving me a refund. The guy next to him was playing on his cell phone, very uninterested in being at work. There was only one other family dining in.
Despite all of that, my personal pan pizza was delicious. Hot melty cheese, a good portion of toppings. Tastes like nostalgia.

25 minutes late on the delivery. Then the delivery driver was rude, explained he was tired from last night (not something you say while on the job to a customer) and kept smacking his gum while talking to us at our door. Also asked how much change we wanted back if any. We gave him two 20’s on a $ 26 order initially till my boyfriend found change to give him the exact amount.
Ridiculous.

This is one of the few freestanding (order at table) Pizza Hut’s in the Houston area. That being said, my better half and I decided to try it out after fond childhood memories of Pizza Hut’s of the like. The building looks exactly like the Pizza Hut’s of old.
After walking in the door, there is a sign that reads «Please wait to be seated.» After waiting for a few min, we decided to approach the young employee working the computer in the front. We asked if we could seat ourselves, and the employee said yes, and she’d be over in a minute.
We waited patiently for around 5 – 8 minutes with not an employee in sight of caring to bring us a menu. It seems they were way too busy with deliveries to care for their in house customers. We walked promptly out of there to give our money to another business that deserves, and knows how to treat its customers!
After walking into the parking lot to our car, we noticed a sign hanging in a window that read «Now hiring management positions and employees.»
Sure wish I would have seen that or read the reviews before going in.

This is the saddest looking Pizza Hut I have ever seen! I thought pizza places were supposed to make you happy and fuzzy on the inside. There was NO ONE dinning in (maybe because of the fact that they had NO food on the buffet). There were about five employees working who all seemed frustrated because (go figure) they were busy! I’m only giving them two stars because I picked up my pizza and it was nice, hot, fresh and delicious. I’ll find another local pizza place though!

i have been to this Pizza Hut 5 times in the last 6 months. Every time I go in for dinner or lunch its gets worse and worse. The entire place is ran by what appears to be kids not old enough to buy a beer after work. The service is horrible. Once seated and your order is taken you may or may not see your waiter again. Different people bring your food to you and i have yet to have someone offer me a refill. I have to go up and ask for one. The last couple of times they have not put out plates during the buffet. They put out paper plates to use. Today at lunch I was one of maybe 7 people eating in the place. The tables were dirty and sticky. There was no one cleaning the used tables and there was paper and food all over the floor. Where were the employees that were supposed to be cleaning after you leave, in the back laughing and cursing loud enough for all up front to hear. One lady had to leave with her children cause they were cursing being her table. This is not a good place to go for lunch and dinner is usually worse as they have never been able to get my order correct on the first, second, and even third times. How hard is it to write my pizza order down the first time to make sure its right. I am going to start using the Pizza hut off Veterans Memorial from here on out or at least until corp comes and cleans shop at this location. I do not know how they expect to keep business by the way they are running this location.