Providence Uptown

We have lived here for two years. And we truly love it. The office staff has always been kind and friendly. The aprtments are great. I take my own trash out most of the time so I can’t really give much information on the trash valet, other than when I have set it out, it was always picked up.
The wall are thin, but that has been anywhere I have ever lived, in multifamily housing, be it an apartment or a condo, or a town home. If noise is an issue I suggest the top floor at leas here parking is same level.
We regret that we will be moving out in a few months. Out reason is simple, we have a boy and a girl and live in a two bedroom here. We cannot afford the price of the three bedroom, so we will move on.
Having said that I give kudos to Raven and Bionica in the front office. They are always great. My kids love them to death! Its a fantastic place to live. if you can afford it. I highly recommend it.

Never had a bad experience here. Property seems to be clean and well maintained. I’ve heard stories of tenants having issues with the management, but it sounds like the tenants brought it on themselves.

Although the apartments are laid out great, the managements lack of caring had made the place a nightmare. The pool, lobby and front area are clean and well maintained, but the rest of the property lacks any care at all. Maintenance requests take 5 – 10 days IF you scream and yell about them. The trash is a huge problem here. The hallways are gross from the spills and lack of care. The way the balconies are set creates an echo system where it sounds like your neighbors are screaming on their balconies. Noise control is non-​existing all night. They claim to have a courtesy patrol, but I’ve never seen him!
I’ve lived here for a year and have recently put in my notice to vacate. I tried to give the management team an opportunity to keep me, but the 4^th manager in 10 months failed to show up for our meeting! They currently have a large volume of empty apartments when most of the neighborhood is full. Ask yourself the question of why! Until this management company gives a darn about this property, you are better off at another community.

Great place to live, a little pricey but you get what you pay for in the area. Also the walls are quite thin, FYI.

I have lived here for a few months now and I can say that I am very satisfied. I think the complex is pretty, updated, and I love my particular floor plan. The location is amazing. I am located blocks from the galleria and everything else surrounding the Uptown/​Galleria area. Best part of Houston in my opinion.
I have read other reviews and I see where they are coming from. At the end of the day, it is an apartment complex. Will it ever be perfect? No. There are so many diverse people here that there will always be trash, dog waste, etc, but for the most part I think this place is wonderful. They do a great job at so many things that I am impressed weekly.

The place has potential. Been living here for about a year.
Great swimming pool. Great location. Bad management.
For example, right now is 01.50AM, loud neighbor talking and plunging in the pool. The front office has been told this constant issue, but it does not stop. They have night guards who are supposed to control this. In one posting with the complaint, the front office replied in writing, that «we» the tenants need to direct the security guards.
Security guards is so untrained, they get my rental car towed. The rental car has a big sticker across that says «loaner car courtesy of …» The towing company cannot tow away car without their approval. Tow cost $ 250
Hallways are sticky. Parking lots are dirty. Both never got washed or even cleaned.
Silverfish found their way in.
Front office personnel are useless except occasionally. Even receiving packages are challenging to them. When you call for any issues and they say they would check and get back with you, forget it. You have to call them back.
Payment method is inconsistent. One time they can take credit cards. One time they can’t. One employee say yes. Another says no.
Shower faucet is old model and leaks every two months. It takes more than a month for them to fix.
Wood laminates peel off. Wall holes from previous tenants are very noticeable.
They have mini theatre but cost hundreds to use per day.
Not recommended to anyone who’s trying to pay premium for a peace of mind.
Note: this is not a hate movement, but an honest review to those who seek unbiased opinion.

Hurray for the City of Houston for your kind help. Great News for one and all! Apparently, the street issue, has providentially been addressed at Providence Apartments. (I’m taking managements word on it, and doing the happy dance).

I have lived here for over 2 years and I love the staff in the office, especially Raven. The apt is nice and spacious and maintenance that needs to be done is handled well and in a timely fashion. The only complaint I have is the parking garage is tight to get in and out of. But other then that, great location and great staff!

I have lived in apartments for the last 12 years and this is by far one of the worst experiences of my life. I share this feeling with many other tenants. In fact, by the pool the hot topic of conversation is moving out. I have outlined below the truth behind this place.
Recently acquired by Berkshire (which is a poor mama garment company from a customer service perspective anyways) and heading down the tubes.
1) RATS — everywhere and one even fell in front of me off the garage rafter.
2) Business Center — basically an Internet café. You can not upload edit or save any documents, and you cannot print fax or scan. You basically can browse the internet.
3) FILTHY — the hall ways are sticky with pet urine, 3 month old pollen, dead bugs (from when they sprayed), trash is overflowing and when you drive up to your lovely home you look at bins over flowing with trash. Please note urine and fecal matter in the stairwells.
4) Customer Service — uhhhhh that doesn’t exist at this property. I voiced my concerns about the 3 above bullets in early May and again in early June and nothing was done. The manager is very sensitive and takes criticism poorly. She is never available and does nothing to improve the property or at least make the residence feel likes she cares. I overheard one resident complaining about the same bullets above and they called the POLICE on her because they felt her standards were unreasonable and wanted her to leave.
5) upgrades are cheap — wood floor is poor quality, carpet is coming up from the sides, cabinetry is cheaply done,
6) gym is outdated, weights are rusty, media room doesn’t work, and never have access to game room apex cent business hours and if you do use it they yell at you by your being loud.
What I do like is location and pool is set up nicely. Except misters and fans don’t work or the pool area would be awesome.

Worst move-​in experience EVER! The entire process was chaotic and the person we worked with never gave clear information. She told us that we’d be able to move in on a Sunday, but when we showed up with all of our possessions, she’d gone on vacation and not informed her colleagues that we’d be coming in. Our assigned apartment was not cleaned so they had to rewrite our lease to move us into another unit. On top of moving already being stressful, they made the process LONGER & MUCH WORSE.

I’ve only lived here for two months but after moving around several times I know pretty quickly what is good and bad in an apartment. The bad things are really small in comparison to price, location, and amenities. Most patios overlook a garden-​type area but there are a few right on the highway. You can only view their two models so you won’t be able to see your exact unit if you aren’t getting either of those plans. Overall I would recommend this place!
Bad: No recycling, old thermostat that isn’t very accurate/​energy efficient, bathroom fan is always on when light is on, although there is valet trash it piles up at the dumpster and looks unsightly, sliding glass door with vertical blinds to patio (not on first floor)
Good: Newly renovated inside with granite counter tops and stainless steel appliances in the kitchen, great parking garage style (can quickly go up/​down floors), nice pool and gym, quiet, friendly management that addresses all of my issues quickly, great floorplans, location is great (right in Galleria area), price is really great for the area, close to 24 Hour gym

We’ve lived here for a few months and like it a lot! Moving from Boston means we moved from freezing cold temperatures and colonial houses to an apartment in downtown Houston.
They have a very steep pet fee ($ 500 NON-​REFUNDABLE) plus $ 15 a month in pet rent, so unless your pet is seriously a beloved member of your family, maybe think about not bringing them. We have valet trash M-​Th at 8 p.m. (which means we put our trashcan outside our front door and they take it for us.) We’re charged $ 15 a month for that.
The staff is nice and the maintenance staff is incredibly helpful and efficient. Our pool is beautiful and the only thing I would improve would be for the front desk staff to stop entering our apartments: they’ve seriously entered three times in the two months we’ve lived here for «yearly mandatory checks.»

Providence Uptown was acquired by Grey Star properties in the past year, and there have been major upgrades done throughout the complex and in units. We’ve been very satisfied and have referred 2 friends to sign leases here.
Extremely helpful leasing staff who has been quick to answer all questions/​concerns/​maintenance requests — Harvey in particular has been great.
Also, a pivotal location in the heart of Galleria that provides quick access to 59 and 610.

Modern, clean apartments set off of the main drag. The pool area is pretty awesome. We’ll see how it plays out when pool season hits.

You know how service can make or break a place? They break it with their inability to even be courteous. When you call, a sour tone answers. When you pick up a package at the office, they are unorganized and then complain that your package is too heavy. Instead of asking how you are doing, they ask «what do you want?» in a manner that feels like you are unwelcome even though you live there. Today I simply was calling in to tell them that one of the apartments was flooding so hard from the balcony that it sounded like a monsoon rain and they gave me attitude about it. Sorry for doing you a favor and letting you know. They are charging everyone for valet trash to solve THEIR trash shute problem and then want to act like it’s a fancy ammenity that everyone wants. No, I do not want to hear a clanking trash cart at 8pm on all the floors. Not to mention they decided to close down the pool for construction for 2 months right when it became swimming weather. Maintenance promises that you will get a new washer in a week – you wait patiently and then call at the end of the week to find out no order was put in for your washer and nobody knows what you are talking about. When I got flooded into the complex because their drains were not working properly, and couldn’t make it to work, I asked the apartment manager about when they would be able to get people out so they can get to work (lost wages), there was not even the slightest sympathy that I was missing work. Instead, a snotty tone of «You will get out when it’s fixed.»…NICE. I should probably stop before I end up writing a horror story, which is the case when you live here. See, I don’t recommend it based on MANY reasons. I would not give a harsh rating for only a few or even 6 or 7 bad experiences. It’s just been non-​stop.

I have live here for one year and have only had one minor complaint. The units are well kept., spacious and the amenities are pretty good. Greystar just took over and are in the process of doing some renovations that are going to make it look a lot better, i.e. resort style pool (think Vegas with cabanas and cushioned chairs), new exercise equipment and a new business center. They’re also updating the vacant units with dark cabinets, marble counter tops, Berber carpet and… I think that’s it.
The negative: I’m in a first floor unit and have hardwood floors everywhere but in my bedroom. Heating this place up in the winter was a bit difficult and expensive. I knew the windows had to be weather-​treated (I’m an East coaster) but I couldn’t convince maintenance or the office that the draft wasn’t normal. Other than that I would recommend it. I know they’re going up on the rates but for the location, i.e. close to EVERYTHING, you can’t beat it. Why am I moving then? I found a newer place with better amenities for the same price. ;)
Good luck and happy hunting/​renting.

I have personally never lived at Providence, but one of my closest friends used to live there. I’d been to her place many times and heard countless stories. I would say from an objective poit of view, this place would be very hit or miss.
They were just so many issues I saw her deal with first hand.

Providence has been awesome. The management is world class. Maintenance took care of air going out in the same day. When the problem could not be fixed a portable unit was left in my place until the next day when the air was turned back on.
The clubhouse very nice, and I enjoyed the coffee bar and red box that is inside. The gym is average.
The parking garage is my only complaint because of security. Some cars come in and park in resident parking.
I would recommend renting here!