Quest Diagnostics

I made my appointment online and received a confirmation number. I arrived about 5 minutes before my appointment, signed in & sat down. I was called back at my appointment time. The staff was very friendly and professional. The young lady that drew was blood was very sweet and great at her job. It barely felt like a mosquito bite. I will definitely use this location again.

I arrived at 7:15am this morning for a drug screening. I received an email with a phone number and address for this location requesting I go there pre-​employment. It also had hours (6:30am-5pm). I had to go before my husband left to work since kids are not permitted. There were six people in the waiting room when I arrived. The next person to arrive after me got there 30 minutes later. He signed his name then left. The receptionist then called his name and he wasn’t there. When he returned I told him that she had called for him. The receptionist came back to the front again and called my name. The other man jumped up in front of me and said he had just stepped outside but was here now. Despite having called my name she then changed her mind and took him back. Finally, one hour after my arrival time, it was my turn. I got up to the desk right as another employee arrived (originally it had been only one person staffing). I was told drug screens don’t begin until 10am and I should have made an appointment. I was told to step to the side so she could help the next person. I refused to step to the side and I stood there as I scheduled an appointment online. No one ever answers the phone there. It rings four times and then has a generic voicemail saying, «The mailbox is full.» The paper I was emailed did not include a website for scheduling appointments. My husband was one hour late to work and I had to cancel a morning appointment so I can return to the lab during my husband’s lunch hour. This has completely ruined our plans for the day and the lady was extremely rude. I said, «It took you an hour to tell me this and you took back someone who arrived after me!» She said she is busy helping other people. So everyone was walking into a waiting room with an empty receptionist desk. This happened to another customer while I was waiting — she waited for an hour until she got called and they told her that something was wrong with her paperwork. This is infuriating. I came home crying because I was totally disregarded as a human being, or at least a paying customer.

When I came in here. there were just two people waiting, nobody to talk to except a notice on the wall that says sign in and a sheet of paper. I signed in by 3.15pm and was finally called in by 4.15pm.that is after 1 hr of sitting down waiting. While waiting, I could hear voices of people chatting and laughing out loud at the back offices yet nobody came to the window to say hello, thanks for waiting, we will soon be with you. I don’t think that is too much to do for good customer service.

clean enviroment and your in and out but theres no one in the front to greet you i had to yell is anyone there. staff is very rude well some.

I had blood work performed and they were wonderful. I have small veins and they made sure I wasn’t in pain from the needle. Very accommodating. My lab tech was hilarious and one of the best techs I’ve ever met.

Not all QD locations do drug testing. So this location was chosen for me to get screened as part of my recent job offer. Located next door to the West Houston Medical Center, this location was easy to find & the suite was the first door to the right upon entering the side entrance (directly off the parking lot). Like the other location, the waiting area is a bit drab but who do they have to impress? The waiting area was empty so as I was signing in for my appointment (you can make an appointment by calling or booking via online) a lady walked up, took my work order & I was led to a back room where I was asked to put my purse & water bottle in a locked cabinet while my paperwork was processed. Once finished she led me to a bathroom, gave me instructions not to flush the toilet & advised I had one minute to «cough» up the sample. Thank goodness my test was not an observed one so the tech waited outside the door. Once completed she labeled the samples, had me initial them & I was released.
In & out within 15 minutes.