Ready 2 Clean Maids

Terrible, terrible, terrible. Stay away. Total waste of money. Why didn’t I check Unilocal before I bought?! if you’re reading this you are smarter than me.
Bought a living social deal because I thought it would be nice before guests came to stay before the wedding. The coupon was for 4 hrs of cleaning for up 3,000 sq ft.
First time I emailed they said they didn’t have openings for another 8 weeks and weekends are another $ 30. I called BS and emailed again a few weeks later. They said they had an opening on Friday, April 20^th. Great! I made the appointment and was given a 4 hr window (8−1pm) on when they would arrive.
On Wednesday, April 18^th, they called to confirm my appointment TOMORROW. I said that I had them on my calender for April 20. He said that they had April 19. I said ok, but as soon as I hung up I went back to my email and confirmed that the appointment was originally for April 20. I immediately called them back and told them my email said April 20^th. The guy on the other end said that they could not do it because the maids would not be in town and were driving in to work on Thursday. What kind of maids drive in to only work one day? I pressed him for a time the maids would come because I was not planning to take Thursday off to be there. He stuck to 8 – 1, but they would call me 30 min before. He said the maids have multiple stops and plan their route the night before, so he couldn’t give me an exact time. At this point I knew I was not going to get my full 4 hour cleaning because it would be impossible for the maids to make more than one stop and clean each house for 4 hrs. I decided to let this play out to see their quality of work.
I got a call around 10:45 am on Thursday, April 19 saying they were about 30 min away. I left work and waited at home until 11:45 when they showed up. They have you sign a waiver before they start work. You also have to provide a vacuum. You also have to pay the tax up front (isn’t that usually included in group buying coupons?!) along with tip. I handed them a minimal tip, planning to give them more after they were done.
I let them work while I cleaned out a room I needed to get organized. I told them, they could move the empty boxes in the formal dining room to vacuum. They said they do not do formal dining rooms or offices. Only wet areas, living room, and bedrooms. I’m confident no part of thet terms and conditions said wet areas and bedrooms only.
They worked for about 1 hr out of the 4 hrs as detailed in the groupon. When they were done, I went to inspect really quick, they just left. Okkkk… I guess they didn’t want to stick around for the tip. Good thing, because it would have been awkward to tell them they were not worth any more money.
In the bathrooms, I was wondering why all my hand towels were all crooked and messy. You know why? The maids used them to wipe down the counters! IN. EVER. SINGLE. BATHROOM. ARGH. There was still dust on window sills and crown molding. The mirrors were still dirty. There is a huge pile of dust under the foyer rug. There was water all around the kitchen sink.
What they did do: wipe my counters, vacuum bedrooms, vacuum living room, mop kitchen, wipe shower (NOT scrub).
NOT worth the $ 39 spent on the coupon + $ 20 tax/​tip. Better off asking someone who they use and paying full price.

Looks like I am yet another disappointed Living Social Deal purchaser. I was actually able to redeem the first of my three vouchers without too much problem. I got an appointment just three days from the date I called, though oddly enough about five different maids called me back to confirm my appointment for slightly different times. Obviously some sort of lack of communication within the company. They finally sorted it out and the maid that came did a pretty lame job. She didn’t even have her own mop and I had just moved into the house — so she couldn’t mop the floors!
I called to schedule the next appointment about a month later and their next available was almost two months away! Not useful, but I booked it anyway. I called the day before the appointment to confirm, but you actually can’t speak to anyone on the phone — so I left a message and sent an email. No response. The day of the appointment and I get a call one hour before telling me the maid won’t be coming and I need to reschedule. Next available appointment? 6 weeks away.
The next available date doesn’t work for me so I ask them for another and they actually suggest I just leave a key for the maid to get into my house. I told them no thank you and asked for another date. Two phone calls and two emails later… still no response.
Ready 2 Clean Maids is obviously unable to handle the business they are getting from the deals and they are unprofessional as well.
Already got my refund from Living Social — at least they were helpful and easy to work with!

I bought 3 Living Social vouchers for 3 four-​hour cleanings. I was unhappy with them for three reasons:
1) I scheduled my first cleaning 2 moths in advance (for June 2011). I made it specifically the day before I had company come for the weekend. I took off of work so that I could be there. They called and cancelled on me two hours before the maid was supposed to come and said she called in sick. I guess they only have one maid?
2) I rescheduled this cleaning to today (scheduled it a month in advance). Again, I took today off of work so that I could be there when they come. I received a phone call today saying that they have to cancel today’s cleaning because no maid was assigned to me, even though I have email confirmation that someone will come today at 1:00 PM.
3) I cannot call them to get a real person on the phone. Their phone number is a voice recording telling people to email them and no option to leave a voicemail.
I have requested my money back from Living Social and will not use them for regular house cleaning.

What a disaster. I also purchased the Living Social deal and when I tried to schedule an appointment, it was obvious they did not want to honor the Living Social deal any longer. They said the next available appointment would be December 3^rd. It is June. Ridiculous. Luckily, Living Social refunded my money.

My fiancé and I recently moved from Houston to Austin. We intentionally purchased a LivingSocial deal to receive 4 hours of cleaning service, so that we could have our old house in Houston professionally cleaned.
Once the deal became active, we were nearing our date to make the big move. I emailed the cleaning company, and it was very difficult to speak with their contact. He was very short and not informative or helpful, at all. I finally spoke with him on the phone and notified him that we will only be in Houston on certain weekends and the house HAD to be cleaned by mid-​June (per our landlord’s request). He said he would check their schedule for May 28−29^th and write me back. The weekend of the 28−29^th passes and I emailed him to ask what was going on. I told him I would be back June 11−12^th, and that I had to have it cleaned that weekend because our lease is up on the 30^th. He finally agrees to June 12^th at 10:00am. I confirmed with him and made sure to put it in my calendar.
That weekend, I drove down to Houston to spend time with family and friends and make sure I was there in time for the cleaning crew’s scheduled appointment.
10am rolls around and no sign of the crew… 10:30am rolls around and still no one. I decide to call the same person I set the meeting up with and it rang all the way through to a company voicemail. I leave a very disappointed voicemail, hoping that SOMEONE would show up as soon as I hung up. 11:00am finally hits and I just started cleaning the house myself, shortly after realizing that this would take me forever, I call my mother to help out. She kindly drove over to help me finish cleaning the house. Unfortunately, I already paid someone else to do this for me, and I didn’t want to have to get my 66 year old Mother to scrub and mop my house.
I even left an email for the same person I spoke with, and 3 days later, still no response from him.
I’m sure this company won’t be around for long. You really shouldn’t make a deal with LivingSocial if you aren’t prepared to be in it for the long-​haul. I’m waiting on LivingSocial to send my refund currently.