Real Property Management

We (my family) have personally had a great experience with Real Property Management (Houston area). Everyone was super nice to us when my sister moved to Houston. While everything with the property owner (at time the lease was signed) was not 100% «perfect» with everything we wanted — RPM did a great job communicating and negotiating on our behalf — and working with them to get us where we needed to be on the lease. They were flexible and professional. I found it was way easier to work with RPM than it ever was to work with individual property owners or apartment complexes — they were like an ‘advocate’ for us. She’s been down there over a year now — and so far we have found their support to be great — our family will definitely continue to use RPM for our property rentals — in Houston — or wherever we need to rent a rental property.

What a terrible company! I’ll number my complaints since there are so many.
1. To drop off deposits and first months rent, we had to drive all the way out to cypress… twice! They wouldn’t allow us to give them money any other way. Really? We lived in the loop off of TC Jester near Washington.
2. The main man in charge of repairs at RPM was ‘buddies’ with the owner of our property. He convinced the owner to lease his property when he moved out of town. He did this KNOWING the owner was a nutcase and acted like his house was his baby and it was perfect in every way.
P. s. It was NOT!
This caused headaches for us the entire time.
3. First week of living in the property, the washing machine that CAME with the house, started leaking through the ceiling on the first floor. We called RPM, they didn’t seem too interested and said they’d send someone out later and they would call before they came. An hour later, I hear a doorbell and by the time I walk downstairs, their repairman BOB is using his key to unlock my front door. No call before hand, no warning, just letting himself into the property that I’m leasing. Totally inappropriate and unprofessional and technically against the law. They are required to give you warning in advance if they are going to enter the property on their own. They also tried to blame us for the leak. Even though RPM workers installed the washing machine incorrectly. Seriously, you guys are the worst!
4. The property was about 4 years old and was built with shoddy work. We found that out after the bottom of the front door broke off when we literally just opened the door to go outside. We hardly even used that door because we preferred to go out of the garage. I called RPM and told them the front door had ripped off the bottom and they told me that it wasn’t a real emergency and someone would fix it in a few days. Seriously? A small child could’ve fit through the hole in the bottom of the door. It was that big. And that’s not really important? THE WORST.
I could go on and on about the terrible experience we had with our house and the way RPM handled every issue so poorly. I hope someone can use this as a warning to NEVER use this company or conduct any business with them if you have the choice. Had I known how terrible they were from the start, we would’ve forgone leasing the house. That’s how bad they truly were. THE absolute WORST.

I find the same experience that the other reviewers have posted –besides the one that wrote a review before she’d had any real experience with the company. RPM is rude, inconsiderate and worst of all does shoddy work and then hides behind legalities instead admitting when they perform poorly. I cannot tolerate a business that does not accept their faults and strengths but instead gaslights their customers into thinking that it somehow must be their fault. Stay far far away from this company if you have any integrity –owner OR renter. They do not care. If this continues I will file with the BBB. There are many management companies –choose one with integrity. I just spent four days with no hot water. They also charged for a useless repair after canceling on me twice and then showing up at the last minute at nite and screwing in two little screws into the wall and proclaiming that they had fixed the problem that they were supposed to evaluate first. So they charged me without authorization. They are worthless and rude. I’m in the same boat as one of the other reviewers. Had a great management company before –not that there weren’t problems with repairs there either, but they actually had customer service skills. This company could care less and just wants to shove everything in your face.
As of today I am now 6 days with no hot water and the AC also went out last nite. I was informed this morning that it would be at least another two days on the water for the next diagnosis so I consulted with a tenant lawyer but now I am starting to see some mitigating action from RPM and will update this review accordingly. This still should not be this painful and long and drawn out and I should be given some allowances for alternative accommodations or rent deducations. Original issue was still never addressed and probably never will be now.

Why are there so many bad reviews for this property management company?! They are AWESOME! Unfortunately it seems many people have issues with the physical property or the owners, and RPM takes the heat on Unilocal.Ouch. Hopefully I can help fix that.
RPM has been great from the beginning. I found my place on Trulia, and I contacted the realtor, Bob with RPM. We scheduled an appointment to look at the apartment. He arrived early and was very friendly and showed me around the apartment and complex. I was most surprised at how clean the inside of the apartment was… they obviously had someone deep clean it after the previous tenant moved out, and the place was spotless. Nice!
I was impressed with the apartment and it was a great price, so I decided to sign a lease. Bob was very clear about what was needed and great with communication. The office staff told me exactly what to expect in the leasing process and got everything done by the dates promised. They processed the lease quickly and I moved into my place two weeks later. Oh, and the pet deposit was lower than any other places I’ve lived and no pet rent — even better.
I’ve only had one maintenance issue in the 4 months I’ve lived here. My roof started leaking when it rained, and the day I called, someone came out immediately and repaired the roof. No more leaky roof and no hassle for me! Bob even called to check and make sure the repair was done. As a tenant, it made me feel like he was on my side.
The folks at RPM don’t know this, but I used to work in property management for a popular Dallas-​based company. I honestly think RPM is better than the company I used to work for. Everyone is friendly, they handle things in an efficient and timely manner, and they made the leasing experience smooth. To be honest I never thought I’d give a 5-​star review to a property management company, but they earned it. Thanks Bob and everyone at RPM!

This company is useless! I lived here. in a very old apartment complex for about 20 years, that was previously owned by a very nice landlord, very attentive and whatever problem we would have he would rush to fix. (In no longer than a day or two)
Now this company is in charge after he decided to sell, it’s been the worst experience ever! When we call to submit a maintenance problem they just say «okay we will get someone on it» you can never get an specific date of when they will actually come fix the problem. So if you have a toilet that won’t flush you’ll have shit stinking up your house for about… Well until they feel like fixing your toilet.
I believe now they will tear down these apartments in September (tear, tear). It’s now June and we did not find out by these people that they will tear down the apartments, we found out by a big ol’ sign that reads «new improvement coming soon» that was located in front of a neighbors yard.
Just yesterday we had our gas cut off! We’ve never payed utilities just light. It makes me so upset that they don’t communicate with us to let us know anything! HELLOOOO I LIVE HERE! I need to know what’s going on, where am I suppose to cook for my kids? What are my kids suppose to eat? I can’t afford to take my kids out when I just bought groceries, and could easily cook something. Also our previous landlord built a small laundry room just steps away from us with 2 washers and 2 dryers, very convenient for people like myself that do not have a car. Just last week I put my clothes in the washer and put the quarters in and I come to find out they have cut the light! Again I could have saved all the trouble if they would COMMUNICATE!
I’m sad because I have to leave my long long long time ago home, but I’m relieved I won’t have to deal with these people anymore.

HORRIBLE CUSTOMER SERVICE! The employees at Real Property Management, especially the real estate agent and the administrative admin. who process applications are the most incompetent, unprofessional, rude people I have ever dealt with. They don’t know the meaning of customer service and don’t do their job! It’s obvious they don’t want to do their job! Upper management really needs to look into these individuals because they are bringing this company down. I DO NOT RECOMMEND LEASING A HOME FROM THIS COMPANY!