S.A.P. Home Repair Services, LLC

NO NO NO!!! DO NOT USE THIS COMPANY! I had a clog in my kitchen, both sinks, and with a newborn baby in the house, we needed it fixed ASAP! Called American Home Shield and this is the company they sent out. My daughter was there with her newborn to wait for them to show up. They were late, and she said that the service guy reeked of pot! He said that it was a vent pipe clog, AHS would not cover it, he would call me and he left. I got no estimate, nor any call. Called them the next day, and it was going to be $ 495 to fix, and it would be 3 days before they would get back. He came back, late again, took the money and supposedly fixed the problem. When I got home that night and started doing dishes the sink filled right back up again. I called them again the next day (Friday), and he came back, late again, on Saturday. He snaked it and said he couldn’t fix it and they were going to have to run a camera. So I called on Monday, and they said someone would be out on Tuesday. On Tuesday, late again, another company came out and the man told me he was a buddy of Scott, the owner of SAP, and he was helping them out. After looking at the situation, he stated that it was a simple grease clog (something AHS WILL cover) and it did not need the camera and he took care of the problem. I called SAP on Tuesday to complain that they charged me an outrageous fee for a non existent problem to which they offered me a $ 200 refund. I was not pleased, so Jill stated she would talk to the owner and call me back. Two days later, I called them again and was told they would refund all of my money and he would send a check that day. A week went by and I called again. Was told he got busy and was now out of town and he would send it on Monday. Another week went by, still no check, so I began calling again. For the last two days, all I get is a voice mail. I have left messages and no one calls me back. So basically, they are now dodging my calls. In the meantime, AHS is sending me letters to correct the non-​existent problem and when I called them, found out the SAP billed them for the camera and he was paid for it, A JOB THAT WAS NOT DONE, and I have an invoice to prove it. So bottom line, SAP defrauded me, and they defrauded American Home Shield. My next step is to file complaints with the BBB, the Attorney General’s Consumer Protection division, the Texas State Board of Plumbing Examiners, and if all else fails, then a civil suit in Small Claims Court. I would give them zero stars if I could. VERY SHADY BUSINESS! Beware!

I had a leak from the facet in my master bathroom so I put in a call to my home warranty (American Home Shield) and they assigned S.A.P. to the job. First off my appointment was for 10am-​3pm but the technician didn’t arrive until about 3:30pm or a little later. The technician was nice but informed me right off the bat that since the «plastic handle» looked broken on the facet most likely my home warranty will not cover the damage. Okay lets stop right here… the little handle that is EASILY replaceable felt a little loose and could be fixed for maybe 5 bucks? Either way he said they wouldn’t report that, and that the «cartridge» they needed was out of stock and needed to be ordered and they would call me to schedule the install on another day. As soon as he left, I get a call from American Home Shield. they tell me that S.A.P. called them and told them that their was massive damage to the tub faucetthat something caused and that repair fees would cost $ 795!!! Me and my dad went and bought a cartridge for $ 25 and fixed it ourselves… I called this company back to complain on their listed phone number and I guess the call gets routed overseas since I could barely understand what the person said due to the phone «breaking up» and no one ever followed up like the said they would.
Do no use these guys for repairs and whatever you do don’t use American Home Shield.

Would never use this company again. The drain broke under my bathtub, the plumber advised me that i had foundation problems and they could not repair. i called another plumbing company for a 2^nd opinion and they advised i had no foundation problem, fixed my plumbing the next day as they had to get parts.

They are the worst. They were called out for a 3 part job. They completely messed up one part — actually installing the part upside down. The other parts were home warranty issues and they must have a special relationship with the company because they clearly were not focused on me as the customer. They said that both were deniable as normal wear and tear when one was a leak into the ceiling. For once of them, the technician lost the part so now I don’t even have it to try to do the repair myself. Ugh!

The technician who came to our house was on time, professionally dressed and very helpful. He had one item on his work list and I added another when he arrived. He worked tirelessly to fix the second item which apparently did not appear repairable when he started. He continued to work with it and was able to fix it. This company was sent to us by our warranty company so I had not heard of this company but I highly recommend them.