Sam Sill Shoe & Boot Repair

After 3 jobs on 3 pairs of boots, I trust the man with my boots!
Very quick and the job is well done!
Prices are very reasonable and the man an artist.

I went to Sam’s Repair on 8÷24÷15 to retrieve a vintage Louis Vuitton handbag I left for him to secure the lining on the prior week. He immediately brought someone else Louis Vuitton handbag and placed it on the counter. When I told him it wasn’t mine he said «yours looked like this one.» My bag looked NOTHING like this on. He asked if I picked my handbag up the week before and I told him NO. I was livid, shocked, and perplexed. Then he told me he needed to check with his assistant. I called the next day to follow-​up and he admitted giving my bag to the owner of the handbag he brought out to me accidently. He went on the tell me «the customer will realize the bag I gave them is not real and will return it because theirs is.» Then he said he would call me. Four days later, I returned with a witness to see if «the customer returned my handbag.» Two additional customers walked in behind us. I inquired about the bag and Sam told me again «the customer will return the bag and I will call you.» I am taking him to court because this is a blatant deceptive trade practice and he needs to be stopped.

Very unprofessional and extremely poor customer service. I do not recommend patronizing this business when there are numerous like businesses that provide far better service.

Sam lost my wife’s shoes and he would get annoyed with her when she would return weekly to ask about the shoes. «I told you that I would call you!» He never apologized or offered to replace them or make good in anyway. Never said that he would look, only «come back.» We made the effort to travel to the store. He couldn’t make the effort to look in the back of his store? The shoes were lost in January 2014 by march 2014, we gave up. «Character» is a poor substitute for poor customer service skills. An unprofessional business person like this should not be in business.

Sam is a character. Shop is small but service is great! He’s tucked away in a corner of strip center — easy to miss. I get new heels, sole of toe area redone and a polish for $ 19. I keep going back for service, price & he’s close to my office.

Alex Is SUPER. His prices are FAIR and he is a Charactor. I am taking my boots in on sat for half soles for $ 38. Just in time for the rodeo! It is No frills but he is a real Artisian!