Shipley DO-Nut Shops

Like other reviews, service is mediocre but I work in the building next door and it’s a quick in and out. This is not kolache factory, they don’t ask if you want anything warmed up so don’t expect them to. The staff is not necessarily rude but not overly friendly. They probably are just really busy with everyone coming from the buildings next to them.

If you order beignets, prepare to wait for 30 minutes! Seriously? We called the day before to preorder since my daughter needed 25 for her French class. We were told, there was no need to preorder, but nevertheless… They were delicious, however.

Let me start by saying it was a quick in and out operation. So timeliness is not the reason for my 2 star rating. But it is also later in the morning on a weekday. So I half expected that.
She didn’t greet me when I walked up. She didn’t give me a bag for my other awkward sized small bags. She didn’t offer to warm up my kolache or my donuts. Like, okay maybe you just exhausted yourself of basic customer service skills before I got here but really? And it’s not even that she didn’t OFFER these things that gave me a crap feeling. It’s that she seemed distracted and annoyed and unapproachable so I felt like I’d be burdening her to ask for any of these things myself.
I’m not really upset per say. I just work in the customer service industry myself and like… Let’s work on this. That’s all.

I waited to write my review until today, because I wanted to make sure it was a consistent issue, not just the one time. I have been to this location (on Bunker Hill Rd.) several times now and have had the same experience with their «filled» donuts each time. They’re not really filled! The Shipley’s I am used to puts a fair amount of filling in their cream-​filled donuts. Not this location. Strawberry filled are my kids second favorite… when there is strawberry filling inside to enjoy! Not here. You pretty much get a solid glazed donut with a dot of filling. The donuts themselves are good, but if we wanted regular glazed donuts, we would have ordered them. Don’t be so stingy with the filling, Shipley’s!

easy fast service
food ok

Once in a while I get in the mood for a Hoffie Twist (named after Ken Hoffman of the Houston Chronicle). It’s a twisted glazed doughnut dipped in chocolate. It really is great. However, it’s the only thing about Shipley’s I’d put in that category.
The service is mediocre. The people behind the counter rarely seem happy to see the customers. I can tolerate that in a doughnut shop if the products are superior, but that’s not the case here (or at any other Shipley’s).
I know some native Houstonians who rave about Shipley’s donuts. I have no idea why. If I had to guess, it’s because they’ve never had a REAL doughnut, like the ones they make in the northeastern US. Now THOSE are real doughnuts. The jelly and cream-​filled ones in New York are so heavy you really can’t eat more than two in one sitting. The sorry-​excuses-​for-​filled-​donuts at Shipley’s look like tiny beach balls that have run out of air. You have to eat a dozen of them just to get a decent amount of calories in your body.
People in Texas sometimes get their perspectives all screwed up thinking that the things made here always are better than anywhere else because they’re made here. News Flash — they aren’t. Some things are much better than in most other places — barbeque and steaks come to mind. Other things, like doughnuts and Blue Bell ice cream, can’t compare to what’s available elsewhere.
To add to the frustration about this particular Shipley’s, it’s difficult to make a left turn from the parking lot because of the way traffic speeds down Bunker Hill from the Katy Freeway.
The doughnuts are quite expensive compared to better ones I’ve had at mom-​and-​pop doughnut shops.

This was my first time walking in to a Shipleys store, I’ve only ever had shipleys from co workers bringing them to meetings, or a boxes of them available at events and such. I was only attracted to walk Ito a store because of a radio ad that said they had 5 dozen flavors there. They only had 15 – 20 types when I go there 10 of which were your basic glazed, sugar, chocolate, cinnamon boring types. Nothing like what was all listed on the Shipley websites. I was hoping to try a new variety that was different. Walked out with one that was labeled «crunchy» which was good, but made a huge mess all over my lap and car, no t the best choice if you’re gonna eat and drive, the crunchy pieces fall everywhere! It was a rainy morning, I slipped and fell to the ground on my way out there were NO rugs on the ground at the bunker hill location! Extremely dangerous! Has it not been for my slippery fall and disappointment with availability I may have given 2 stars

The service at this place is horrible! The damn manager was so rude! I don’t see my self going back there again. Go to the Valero next next door, good colaches and friendly people

Went in around 10:30 in the morning. Not too packed. Was able to get in and out with minimal time taken. Staff was ok. Not too friendly, but got the order taken care of. Parking lot was a bit crowded with other businesses taking majority of the spots.

Came here this morning and got one chocolate/​nuts donut, a jalapeño kolache and a medium regular coffee. The donut was delish but the kolache was a little bit disappointing. The sausage was soo thin and little cheese. nothing like I remember them.
The reason why I gave it one star was for service. The cashier girl (wearing braces) who rung up my order looked upset and when she gave me my coffee she didn’t close the lid all the way and over filled my cup that it spilled all over my hand burning my fingers.
They didn’t even apologize or tried to replace my spilled coffee. I just left.
I will try a different location.

Standard Shipleys… Prompt friendly service and tons of donut and pastry choices. I wish they had jalepeno kolaches though!

The only two questions that ever come to mind upon entering Shipley’s are how many extra trips to the gym will I be making and chocolate or Bavarian cream.
My last visit was similar with a twist. It was my first visit to Shipley’s Memorial location. Giselle, as her name tag said, had more attitude than one should have to deal with on an early morning donut run.
The donuts were great as always! I will give this location another chance as I have always received polite service at the Bellaire location. Hopefully this was an isolated incident of poor service. 5 stars for the donuts and 1 star for the service.

Chocolate filled or chocolate iced? That is the question.
The cake donuts here are near perfection.
I went with chocolate filled was soon in choco-​bliss. Get extra napkins!