Shipley Do-Nuts

I went here 2 times before U of H football games and neither trip resulted in kolaches or donut holes. Both times we were told «We’re out». How in the hell are you out? That’s like a gas station being out of gas. Kolaches are the main reason I go.

Everything here sucks; the service and the food. I got the kolache ham & cheese and it was salty. You’re better off spending money elsewhere. Also, they should have a sign that says ‘cash only’ so we don’t waste our time standing in line only to find out they don’t take card.

Horrible. Found a pubic hair in my donut holes. Never coming back to this location again.

I like this Shipley’s location. I’ve never had any problems and the customer service has always been good whenever I’ve gone. The food is fresh and the people are nice. The coffee just sucks and I wouldn’t go around the time school lets out.

It once was decent… but it’s not as good as the ones on Washington, Ella, or Richmond. And they’ve jacked up their prices by almost 30%! I saw the post about the bitchy Hispanic woman, an when I made small talk about the price increase, she said «I gotta eat too, y’know.» sure way to lose a customer.

I AM SO VERY UPSET WITH THE POOR CUSTOMER SERVICE THAT I RECEIVED TODAY. So upset that I vow NEVER to eat from Shipley’s donuts ever again. Today’s service wasn’t about the donuts it was about the Management and workers.
How can a company hire people who aren’t skilled to treat their paying customers, with the utmost respect and courtesy? Or even communicate to them in their language.
STORY:
Yesterday at 8:15 am I stopped by this place to purchase 1 dozen donuts for a work related, cross-​training meeting. As this purchase was work related I was asked to use my State issued P-​CARD. Now, if you know about P-​CARDS you know that they are not to be charged tax on ANY ITEMS.
So before whipping out my P-​CARD I asked the attendant if they accepted P-​CARDS? Do you know this Jerk snatched my card out of my hand and simply mumbled a «yes» and rolled his eyes. Now, in my head I thought to myself Maybe it’s my fault for assuming he didn’t know or asking the question, I am sure working so close to UH (University of Houston) that he gets these cards all the time.
Low and behold HE DIDN’T“T KNOW WHAT THE HELL HE WAS DOING and charged me tax anyway. Of course I didn’t realize this until I had gotten to the meeting with the donuts.
So what did I have to do? Go back to Shipley’s and ask them to refund the .19 cents in tax TO MY P-​CARD. The 8:00 am staff was different and the responsible IDIOT was nowhere to be found.
So, I had a feeling that this was going to be a lengthy process so my husband and I graciously let the father-​son duo behind us cut in front. So as I approach the counter to ask for assistance the attendant shoos me to another register and to another attendant. At this point on an «anger» scale from 1 – 10 I was at a 2.
I explain to the lady that I made a purchase yesterday and was charged tax and need the tax refunded to my state issued P-​CARD. Do you know this fool charged me 3 times for the same damn donuts and have to void all three before admitting that she didn’t know what I needed. She then told me I needed to go to another store to talk to her manager. I AM AT AN 8 on the «angry» at this point. And as calmly as I can I state «Ma’am, I am not going to another store», then she gave me the managers number and told me to call her!!!
So I call the manager of this store and attempt to explain my issue. Again, there is a language/​comprehension barrier. Finally my husband had had enough and asked to be dropped off at work at it is now approaching 9:30 am. I had been dealing with this CRAP for almost 1 hour and 30 minutes now. all over .19 cents.
So I explained to the manager, who was adamant that I just take the .19 cents in change, that this card is issued by the state an all charges must be refunded in the form of CREDIT back to the card. At this point I had to let the associate speak with her employee in Spanish because it was too hard to continue in her non-​native tongue. And that was fine with me.
So the employee gets off the phone and tells me her manager is on her way! Are you kidding me? So now I have for over an hour and have to wait longer for your manager? (At this point I am wondering to myself what donuts might look like smashed & splattered against these walls??)
The manager arrives and is as rude as she can be, like she’s the one who has been waiting. So tell me why this fool tries to give me the .19 in change after I have told EVERYONE the policies of this card? I bet the guests that were eating and ordering could state the polices of that card as I repeated them over and over again.
I tell the manger «ma’am as I mentioned on the phone with you, I cannot take the change, she replies «so what do you want?» With a clenched jaw and tight teeth I repeat myself yet again «I need .19 cents refunded to my card», she did it in like 2 seconds.
So what was the additional hour and 28 minutes for?
So pissed. If I could give no stars I would. I thought I was no longer upset as this happened this morning but I am obviously still angry.

I have a fever, and the only prescription is more kolaches. Unfortunately running late and no time to go to the Heights for Bakery Donuts. What is one supposed to do? The next best thing: what is close, open, and has no line so you can get in and out quickly and be «the guy who brought breakfast» rather than «the guy that was late to the meeting» as that Whataburger commercial of recent yore reminded us how easy it is to obfuscate our professional shortcomings if we arrive with breakfast foods in tow.
The Shipley kolaches are mass produced like assembly-​line style. They lack the tender care that you feel like went into every single kolache at Bakery Donuts, artfully placing jalapeño after jalapeño in the magical kolache husk. Shipleys is bigger and a huge chain, so it just kind of tastes like someone pulled a lever somewhere and ten thousand of these identical things mechanically popped out.
The bread is the best part, not nearly as good even as B&B’s in Montrose. The sausage is kind of meh, the cheese is on the same level it is almost waxy.
To compare their kolache to real kolaches, Ron Swanson thinks that these kolaches are kind of like skim milk.

Best donuts in the world. The plain glaze are the bomb, but the other joints are good as well. Growing up my sister liked the Apple Fritter. Kolaches aren’t that great, Kolache Shop on Westheimer much better.

The best Shipley’s EVER. Other locations have flat and wet looking glazed donuts, but this Scott location makes them similar to the Krispy Kreme ones. Kolaches were the best 10 years ago — haven’t had them since.
Donut holes are ok. Always ask for fresh and hot donuts!