TD Ameritrade

I have had several visits over the years in this branch and the service and attention to my goals are very impressive. I tend to be controlling with my funds because, at the end of the day, they are mine!
However, sometimes I do need the voice of reason, even if that opinion differs from mine. They provide this for me without shoving a «product» at me… cramming the proverbial square peg in a round hole. I have been very impressed with the open and honest discussions about my options.

Have you ever walked into a place to ask the experts for information and found that you are more knowledgeable than these people who claimed to be «experts»? This is how I feel when I visit this branch. But I tell myself, TDAmeritrade is a discount broker so you get what you paid for. I would think at least twice before taking any advice from these «investment consultants».
Have you ever walked into a restaurant and waited a long time at the entrance for the hostess while the wait staff is just standing around chatting and ignoring you? Guess what? This is how I often feel when visiting this branch. Expect to be ignored if the receptionist is busy with another person. You could see «Investment Consultants» standing around their booths having their water cooler conversations and do not care to walk up to greet customers waiting to be served.
One of my reasons to have an account with TDAmeritrade is that it has local offices. If there is ever any problem with my account, I wanted to be able to visit a local branch to talk to a live person. However, I found that visiting its local branches is a waste of time. I am better off calling the toll free number despite that I might have to wait minutes to be connected to a representative.
Therefore, I am rating the service at this local branch a 1-​star. The other star goes to the overall offering of TDAmeritrade (i.e. website, investment options, etc).
(I will also write a review of the Galleria branch. My experiences there were not any better but in other ways.)