We thought we did research in advance by reading everything on the Tranquility Latex Mattress on the maker’s web site. We discovered The Merrick Group owned both Tranquility Mattress and The Sleep Better Store, so felt confident in purchasing the mattress, especially since the web site guaranteed a six month return policy. Well within this period, we were very dissatisfied with the mattress. When we visited Angela(the saleswoman) at the store, she declared there was no return policy. When we talked with Larry Krim(owner), he said the guaranteed return policy we had printed from the web site was only if a mattress was purchased on the web site. Both refused to address our concerns, which we documented in writing. We assumed they might offer another mattress as an option but after dealing with both, we were offered nothing. I hope this saves someone else from making the mistake we did.