The UPS Store

This store was horrible! I brought a package over and did not need a receipt. I left it on the counter and move on with my day. The employee came out, yelled at me and then slammed my package on the concrete! Horrible! Never again!

Let me start by saying our experience anywhere is both our responsibility and the people in charge. I do my best to get to know people and treat them with respect before I’m treated with respect.
My first visit to this UPS Store was in April to get a resume printed for a job interview. Trey Jackson, the manager, helped me choose a nice paper stock and print me three copies. I was blown away when he wouldn’t let me pay and wished me luck in my interview.
Are you kidding me? Who does that? So, I came back this morning to have a legal document scanned to a PDF and Joy helped me. I had to force her to allow me to pay. Look I know these two things were small and they don’t have to do this for everyone. The document I was getting scanned is a depressing one and while this was a small thing on their part it really helped me this morning.
May God continue to bless this location and the team that works here.

Awesome service! No waiting line, complimentary computer access to print out necessary labels that is open for customers to use, and the worker there was really nice and friendly. Service is definitely better than the location on westheimer and wilcrest.

Store manager followed me through the parking lot. literally yelling at me that t I cant park in front of his store. There were no signs but I moved my car. He then follows me through the parking lot with his crazy talk. I called the police because he took pictured if my license plate. Scary.

PLEASE use a different location. The customer service here is horrible. I arrived right at 7:00 with the door literally being locked right before I walked up. As another customer walked out and there were customers standing at the desk, I asked if I could get something notarized. The guy with the ponytail said «we’re closed» and looked down. I said «come on man, it’s literally one minute past.» I’d rushed out of work to get there, even running a red light. He responded «no we’re closed» and looked down again. Would it be annoying for a customer to arrive right at closing? Yes. But for an establishment to have «good» customer service, they do things like that. This store doesn’t. I’m just glad a cop didn’t see me run the red light rushing to get there:).

I’ve used this store on 3 previous occasions since it’s super close to my house. Those first 3 times it’s been nothing special, just the typical waiting in line, ho-​hum service.
Most recently, this time I had paid for my shipping and was driving to Austin for a meeting. I received a call from the UPS Store that I needed to pay an additional $ 10.75 for shipping. Why is this you ask? One of the workers had failed to measure correctly. They wanted me to come back in person to pay. Needing the packages shipped, they finally agreed I could pay by credit card.
From my stand point, I’ve paid, I’ve left the store, please ship my packages as agreed upon. Finally after 4 phone calls and getting the managers approval, they would ship the packages without billing my credit card. Great… problem solved, however, I get my credit card bill in the mail and sure enough they’ve tacked on an extra $ 10.75!!!
I’ll be going to Fedex-​Kinkos in the future…

These guys are so helpful here! I never thought a UPS experience could be worth Unilocaling about, but this crew really made me walk out with a smile, even in the cold rain.
Very helpful staff, and friendly. If you need this service are in this area, go there!