The UPS Store

Worst USP store I have ever been to. Don’t go here if there’s no other choices. Rude man been here multiple times and each person who took my package as an attitude.

Convenient location, competent employees. I liked that the clerk gave me various shopping options. I had something very small to send, and clerk def helped me get the best freight cost. Much appreciated.

Super friendly and helpful. Wrapped my package and did not charge for the bubble wrap and tape.

Just had worst experience here. Don’t come here. I would give them a minus star if I could. I came to drop off a box and asked for a drop off receipt. An Indian guy, who seemed like an owner, asked me for a sender’s name and it took me few seconds to respond to him because normally they just scan my box and give me a printed out receipt. The way he responded he was just so rude. He doesn’t know how to talk to a customer, just really really bad customer service. I don’t understand where he got the idea of name needed in order to give a drop off receipt. I mean I didn’t mind giving him my name, but the way he asked and how his attitudes were totally threw me off. I took my box back and went to a different UPS store and I advise you to do same.
I already had my box packed, label printed out and placed on box. When I went to UPS store on 11 152 Westheimer Rd. Westchase, they just scanned my box and printed a drop off package receipt and handed it to me. No questions asked, no name needed.

This place is the worst ups store I have been too. There’s only one person that work there, and he doesn’t have a clue about how returning work. The store charges 2 $ for prints. If you need to use the computer, that’s an extra 2 for ten minutes. The employee didn’t warn me about the charge of using the computer. He allow me to use the computer then inform me that it will cost. I recommend to take your business to ups locate on westhiemer and wilcest instead. Everyone there is knowledgeable, provide the best customer service and no hidden fees.

i was waiting in line and the female saw i was next in line & she decided to ignore me & ask another customer that was not in line if she could help him. i dont know shy she did that i dont know her but she did help the lady infront of me happily. i would give this location no stars if i could for rudeness and racism. i guess The cashier just didnt like hispanics.

Friendly and quick. Also, doesn’t charge me for taping up the outside of my boxes like other UPS stores have.